Altai Certification Training Operation & Maintenance Professional Services Altai Technologies Limited

Module Outline AP Monitoring Firmware upgrade and factory default Issue checking Information collection for trouble shooting RMA

AP Monitoring

Wireless Performance Assessment Assessable Parameters UP Time RSSI SNR Link Throughput Channel usage Channel noise floor

System Status (A8n) Status>System Uptime shows total time since last reboot

Radio Information (A8n) Status>Interface>Radio0>Status Radio Info includes Wireless Mode Frequency Tx Power (2.4GHz) Mac Address

Sector Information (A8n) Status>Interface>Radio0>Channel Usage Noise Floor

Network Statistics (A8n) Status>Interface>ethernet>Statistic Traffic info Packet no. Throughput (Kbps)

Association Statistics (A8n) Status>Interface>Radio0>Association List

Channel Information (A8n) Status>Interface>Radio0>Channel Usage

Link Throughput (A8n) You can enable the Iperf server in the “Tools” of A8n for link throughput test. When you enable the Iperf, A8n can work as Iperf server, then you can use a laptop with Iperf client to test the throughput.

AP Information (A8n) About Version Info Firmware version & built-time MIB version FPGA version (A8n) Hardware version (A8n)

AP Alarm Information (A8n)

Channel Scan (A8n) Tools>Channel Scan

Up Time & Radio Info (A2) Status>System Uptime shows total time since last reboot Radio Info includes Wireless Mode Noise Frequency Tx Power (2.4Ghz & 5GHz) Mac Address

Client Statistics (A2) The clients’ association statistics can be monitored by selecting Clients Statistics under the field of Status in the menu bar

Aassociation -AP Mode (A2) The each radio association statistics can be monitored by selecting Radio Association under the field of Status in the menu bar.

Aassociation -Bridge Mode (A2) The bridge radio association can be monitored by selecting 5G radio Association Bridge under the field of Status in the menu bar

AP Information (A2) Administration>About Version Info Firmware version & built-time MIB version

Rogue AP Detection Rogue AP Detection can help to detect Rogue AP under the 2.4GHz radio Channel Scan by selecting under the field of Status in the menu bar. It allows the administrator to check important radio parameters in the environment nearby. APs or ad hoc mode clients from different vendors can be scanned using this function. Click the Start Scan button to initialize the Channel Scan.

Channel Information (A2) Status>Rogue AP Detection

Up Time & Radio Info (C1n) Status>System Uptime shows total time since last reboot Radio Info includes Wireless Mode Noise Frequency Tx Power (2.4Ghz & 5GHz) Mac Address

Rogue AP Detection (C1n) Rogue AP Detection can help to detect Rogue AP under the 2.4GHz radio Channel Scan by selecting under the field of Status in the menu bar. It allows the administrator to check important radio parameters in the environment nearby. APs or ad hoc mode clients from different vendors can be scanned using this function. Click the Start Scan button to initialize the Channel Scan.

Aassociation -AP Mode (C1n) The each radio association statistics can be monitored by selecting Radio Association under the field of Status in the menu bar.

Aassociation -Station Mode The Stationassociation can be monitored by selecting 2.4G radio Association AP under the field of Status in the menu bar

AP Information (C1n) Administration>About Version Info Firmware version & built-time MIB version

Firmware Upgrade and Factory Default

Firmware Upgrade (A8n) Go to Administration -> Firmware Update to update the firmware Browser

Software Upgrade (A2) The firmware can be upgraded by selecting Firmware Update under the field of Administrations in the menu bar respectively

Software Upgrade (C1n) The firmware can be upgraded by selecting Firmware Update under the field of Administrations in the menu bar respectively

AP Software Reset (A8n) Administration>Factory Default Reset to factory default configuration file Following configurations will not be reset IP Address Subnet Mask Gateway DNS 5GHz Bridge all configurations

AP Software Reset (A2) Administration>Factory Default Reset to factory default configuration file Following configurations will not be reset IP Address Subnet Mask Gateway DNS 5GHz Bridge all configurations

AP Software Reset (C1n) Administration>Factory Default Reset to factory default configuration file Following configurations will not be reset IP Address Subnet Mask Gateway DNS 5GHz Bridge all configurations

Hardware Reset Hardware Reset Reset to factory default without retaining IP address Push and hold the reset button until the Power LED is off Hardware Reset Button

Issue checking

Collecting Debugging Information When you find the Altai AP work abnormally, you can follow below items to make a first check if AP have a issue, then can report to us. Check the power LED on the unit and make sure there is no power failure issue. Check the Ethernet LED on the unit for any networking issue. Connect to console and check if it is still working. A working console implies the system is still running. Or it is busy on something and giving slow responses to the commands Check the network connection status with “ping” tool. Try to ping the network gateway, ping devices inside the network and ping the internet with an IP address or with a host name. Check if the radio is still working by scanning the wireless beacons.

Information Collection for Trouble shooting

Collecting Debugging Information (A8n) Download Configuration Files Download the configuration file then send back to Altai.

Collecting Debugging Information (A8n) Download Logs Download all log files then send back to Altai

Collecting Debugging Information (A2) Capture all configurations of A2 on the web page then send back to Altai. Like network configuration, VLAN setting, Wireless configuration…..

Collecting Debugging Information (A2) Copy the syslog information and phase to a TXT then send back to Altai

Collecting Debugging Information (C1n) You can upload or download the profile file from web page. Download the configuration file then send back to Altai.

Collecting Debugging Information (C1n) You can check the system log by adding a system log server or on the web page directly. Copy the syslog information and phase to a TXT then send back to Altai

RMA

Hardware Warranty (“HW”) 1st Year Free 2nd Year Onwards Extended Warranty

HW T&C Apply to A8, A8-Ei, A8-i, A8n, A8-Ein, A2, A0, C1, B5 and Service Controller Standard Extended HW period is 12 months Starting date for Extended HW will be the date following the expiry of Free HW or previous Extended HW 1 week to inspect/reject product upon receipt, if defective Introduction of the term “Defect Verification” to replace “Troubleshooting” – we have no need to identify the cause of problem but only to find if hardware is defective. Defect Verification does not apply to C1 Report a defective product by submitting Customer Trouble Ticket Form “TT”; for C1, customers will have to conduct troubleshooting by themselves following troubleshooting guide A TT no. will be provided to customer for reference

TT Handling Procedures* * Not applicable to C1

Customer TT Form

RMA (Except for C1n) Customer can request for RMA when PS confirmed hardware return is required (different procedures for C1) An RMA no. will be provided to customer for reference For out of warranty RMA, following terms need to be agreed by customer before sending back: Cost of repair will be borne by customer Exact cost of repair will be provided to customer in the form of quotation after pre-checking A US$100 pre-checking fee and return freight charge will have to be paid by customer if no defect is found Ship back within 5 days; pre-check result within 5 days or quotation within 15 days; repair/replace within 45 days Warranty period remains unchanged or for 3 months, whichever is longer

RMA For C1n The Customer shall request for RMA only when there are collectively ten (10) or more failure units; or the failure units can be returned with other Altai Product(s); or the Customer agrees to pay for the return freight of fewer than ten (10) repaired/replaced units Customer needs to complete TT form with self troubleshooting results completed in section E Customer needs to wait for RMA number before shipping back to us

RMA Handling Procedures

TSS – TT Response Time Critical High Low Definition The equipment is out of order and cannot provide service to the customer. Altai Action We will reply to you within 2 hours. Availability of Workaround Solution Within 2 working days High The equipment is rebooted with intermittent service impact (e.g. reboot daily); OR, the performance of equipment is significantly degraded (e.g. throughput is reduced by half). We will reply to you within 24 hours. Within 5 working days. Low The performance of equipment is somewhat degraded but it can still provide service to the customer. We will reply to you within 2 working days. Non applicable.

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