Performance Based Transit Systems AzTA Work April 15, 2014 By Heather Dalmolin NAIPTA Compliance and Auditing Manager

Mission ¥Getting You Where You Want To Go

Vision ¥To create the finest public transportation experience making NAIPTA services an excellent choice for Northern Arizona Communities. Mobility Choices Strategic Growth Seamless Service Integrated Planning Values Creativity – Respect – Collaboration - Responsibility

Performance Indicators On Time Performance Passengers/RVH Passengers/RVM Total Cost/Revenue Hour Total Cost/RVM Average Fare Total Cost/Passenger Subsidy/Passenger Administrative Cost Ratio Cost Recovery (includes all fares, on and off board) System Speed (revenue miles per revenue hour) Deadhead Hour Ratio Deadhead Mile Ratio On Time Performance Passengers/RVH Passengers/RVM Total Cost/Revenue Hour Total Cost/RVM Average Fare Total Cost/Passenger Subsidy/Passenger Administrative Cost Ratio Cost Recovery (includes all fares, on and off board) System Speed (revenue miles per revenue hour) Deadhead Hour Ratio Deadhead Mile Ratio On Time Performance Passengers/RVH Passengers/RVM Total Cost/Revenue Hour Total Cost/RVM Average Fare Total Cost/Passenger Subsidy/Passenger Administrative Cost Ratio Cost Recovery (includes all fares, on and off board) System Speed (revenue miles per revenue hour) Deadhead Hour Ratio Deadhead Mile Ratio

Monthly Reporting

Quarterly Reporting

Cost per Passenger

Total Ridership by Day FY2010%FY2011%FY2012%2013% September Monday before % % % % Labor Day Monday after % % % % FY2010%FY2011%FY2012%2013% May Monday before % % % Memorial Day Monday after % % %

Cost to Maintain Vehicle

Safety

Performance Indicators On Time Performance Passengers/RVH Passengers/RVM Total Cost/Revenue Hour Total Cost/RVM Average Fare Total Cost/Passenger Subsidy/Passenger Administrative Cost Ratio Cost Recovery (includes all fares, on and off board) System Speed (revenue miles per revenue hour) Deadhead Hour Ratio Deadhead Mile Ratio