Copyright 2009 bSolv. All rights reserved Citizen360 Product Overview Introduction to the Citizen360 product suite Version 1.4

Copyright 2010 bSolv. All rights reserved Citizen360 – Key Features  A complete holistic picture of a citizen  A configurable citizen portal  Granularly managed data sharing  Publish and subscribe data updates  Centralized governance of citizen data  Legal compliance for citizen access  A Master Citizen Index  Full multilingual capabilities

Copyright 2010 bSolv. All rights reserved Legacy System Complexity results in Government Silos Citizen confusion Difficult to navigate government No single place to see their data No single place to contribute and apply changes Government is missing Citizens’ increased expectations for involvement and access No centralized data governance inhibits data sharing point-solution processes can result in mistakes No holistic view of a citizen across the programs It becomes difficult to improve service design Inefficient from a cost perspective Inefficient from a timeliness perspective Citizen Compliance with Personal Privacy Protection laws (Manual) Point solution at each agency Citizen needs to communicate individually with every department

Copyright 2010 bSolv. All rights reserved Citizens are now involved and are true partners They can see their data, report changes, etc. Data Governance is clear and explicit Citizen data is now securely shared Solution Citizen 360 A firewall of MoUs, Laws & Court Orders Subscribe to data changes Have a holistic view of a citizen Now able to see shared Program populations - new insights are possible Can alter processes for maximum efficiency Architecture supports ongoing modernization initiatives Personal Privacy Protection laws are automated and consistently implemented

Copyright 2010 bSolv. All rights reserved Alternative Runtime Perspective Citizen 360 Data Citizen Portal Centralized Governance operates like a “business-savvy firewall.” Data is filtered in real-time based on the Inter-Organization Data Sharing Agreements Professional User Portal Master Index System of Record System of Record System of Record System of Record

Copyright 2010 bSolv. All rights reserved Four Major components Master Citizen Index Visual Data Model Citizen Portal Centralized Governance

Copyright 2010 bSolv. All rights reserved Solution Component – 1  An optional Citizen360 element  Helps avoid duplicates - simplifies inter-agency communications  Includes Identity Resolution (IR) algorithms – online “name clearance” and periodic (batch) analytics  Single identifier for the citizen – a more professional government  Individual request or range-requests  Configuration options –Prefix –Check digits –Etc. Master Citizen Index

Copyright 2010 bSolv. All rights reserved Solution Component – 2  Superset of data elements across subscribed systems  Required code (UI & API) is generated from the visual model  Includes Government-specific modeling support Note: Includes a completed reference model. Can use this model as- is, or use this model as a foundation or develop a new one from scratch Visual Data Model

Copyright 2010 bSolv. All rights reserved Solution Component – 3  Formalizes and centralizes access rules – whether they are inter- organizational, privacy laws, access laws or individual court orders  Organizations create electronic “Memoranda of Understanding” to govern their data sharing  Access is via online web pages and/or Web Services API and/or publish & subscribe Alerts  Allows cross jurisdiction data sharing –Inter-Agency, Inter-State, Inter-National  Federal Rules –Federal Privacy Act (U.S.C. 552a) –1988 Computer Matching and Privacy Protection Act –Title IV-D requirements  Federal Parent Locator Service (FPLS) rules - Sec [42 U.S.C. 653]  State Directory of New Hires rules - Sec. 453A. [42 U.S.C. 653a]  Rules on use of FPLS in cases of parental kidnapping - Sec [42 U.S.C. 663]  State specific rules that redact data –E.g. SSN truncation in public records (California Civil Code sections etc. )  State specific rules that hide data –E.g. Privacy of persons receiving/providing Child Support (Revised Code of Washington RCW )  Court Orders that overturn legislation on a case-by-case basis Centralized Governance

Copyright 2010 bSolv. All rights reserved Solution Component – 4  “My Citizen-records at-a-glance”  Allows access to all known ‘person data’ across all (linked) systems  Encourages citizen collaboration – report errors, provide Permissions  Government 2.0 Gov 2.0… Citizen Portal

Copyright 2010 bSolv. All rights reserved Platform Technology Standards Browsers  Microsoft Internet Explorer  Mozilla Firefox  Apple Safari  Google Chrome Database  Oracle  DB2  SQL Server  MySQL Application  Java 1.6  Built as cross-platform J2EE product User Interface  Embedded Portal built to JSR-168 standard  ADA compliant  Multi-lingual (database configurable)  Highly configurable and “skinnable”  Includes extensibility mechanisms

Copyright 2010 bSolv. All rights reserved Citizen Reference Model Citizen Portal Infrastructure: ORM, Logging, Security, Parameters, Lookups, etc Master Citizen Index Visual Modeling Tools Conceptual Modeling Tools Code Generation Tools Portal (JSR-168) User Interface Configuration User Interface Framework (Visage) Internal SolutionThird PartyNone Visual Model Services API Web Service | JMS | File User Interface Information ViewingPermission Submissions Correction Requests Data Privacy Rules Technical Architecture Model

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