City of Flagstaff’s Straightening the Pipes Initiative ACMA SUMMER CONFERENCE 2014

ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE

 Focused on improving the organization’s process and systems  Focused on constant improvement  Focused on capacity  Organization-wide  Improved vs. New  Focused on human resources ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE

 Government: Cheaper, Better…. Faster?  Isn’t our government designed to be slow and deliberate?  Why be faster?  This is not about doing tasks faster but reducing the space between tasks. ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE

Think like a Shopper! ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE: TRIAGE

Think like George! ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE: SIMULTANEOUS PROCESSING

Think like a Traffic Engineer! ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE: BUST YOUR BOTTLENECK

Think like an Amazon Employee! ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE: QUIT YOUR BATCHING

Think like Ronald! ACMA Summer Conference – 2014 STRAIGHTENING THE PIPES INITIATIVE: ELIMINATE THE BACKLOG

Stephanie Smith Assistant to City Manager City of Flagstaff THANK YOU! STEPHANIE SMITH, ASSISTANT TO CITY MANAGER CITY OF FLAGSTAFF