13 Oct 2010, TELECENTRE-EUROPE Summit Key Competences For All research and development towards a brand solution for telecentre learning resources Results of a multi-country analysis: Context analysis in five European countries Budapest, 14th October 2010 Gabriel Rissola, JRC-IPTS Joint Research Centre (JRC) Institute for Prospective Technological Studies The European Commission’s Research-Based Policy Support Organisation

13 Oct 2010, TELECENTRE-EUROPE Summit Key Competences For All research and development towards a brand solution for telecentre learning resources Results of a multi-country analysis: Context analysis in five European countries

13 Oct 2010, TELECENTRE-EUROPE Summit Groups massively unemployed/underemployed RO: Ex -Industry workers (mining, metallurgy, etc); Subsistence agriculture workers; Ethnic minorities (rroma); Women; Under- skilled people BE: Low-skilled young people (Youth unemployment is a structural and recurrent problem in Belgium); Migrant people (from outside EU-25); Over 55 people (due to the use of anticipated retirement schemes for laid-off workers above 50 years old) UK: Women Returners, Single Parents, Refugees, Ex-Offenders, People with disabilities (particularly those with mental health issues), NEET generation (young people who have slipped through the education, employment and training systems) ES: Youngs under 25 (including the NEET generation subgroup), Immigrants, Women over 45 years, Disabled people and Long-term unemployed (+ 12 months).

13 Oct 2010, TELECENTRE-EUROPE Summit Adult education LV: Adults are participating quite actively in lifelong learning (mainly the women). However, obstacles for a more extended participation are led by Training cost; lack of time because of family responsibilities; and conflicts with the work schedule. RO: Percentage of adult population participating in lifelong learning is quite low (1,5%). BE: 42% of adult population takes part in any activity of continued training (slightly higher proportion or men, 44%, it decreases with age: only 27% in the age group while the gap between men and women increases in this group). 82.5% do it mainly for professional reasons, 17.5% for personal or social reasons. 40% of salaried workers takes part in training activities linked to vocational training (in telecommunications, finance, chemistry and energy utilities, the rate raises to more than 60%, while in the construction sector, wood industry, textile and clothing, and catering, it decreases to less than 25%). UK: Overall, participation of adults in training in the UK is higher than the EU average. In 2006, 68.2% of all adults reported participating in some type of learning and 46.6% participated in taught courses (a downward trend in adult participation was observed for the following three years). However, UK has a continuing challenge to increase participation in learning among adults, especially those 'hard to reach‘.

13 Oct 2010, TELECENTRE-EUROPE Summit Job assistance and guidance: (Self) assessment of own skills and interests, choosing a career (what to value) Job guidance, job profiles, search job vacancies Assistance in CV preparation and assessment, application forms Development of interview skills Assistance in communication with potential employer via Internet Promotion of Volunteering as a means to gain labour experience Guidance for foreign workers Help and advice for ex-offenders and other target groups with special needs Access to information and funding opportunities for self-employment and entrepreneurship TCs contribution to User Employability process

13 Oct 2010, TELECENTRE-EUROPE Summit Training: Access to Vocational training opportunities Access of unemployed people to training programs Help for students with disabilities Advice on paying for learning Advice for choosing the right course Help with reading, writing and numbers [literacy and numeracy] Certification (ECDL, etc) for people looking for job, as well as a proof of qualification rise of employed people 20/04/ KC4all project funded by LLP/Grundtvig TCs contribution to User Employability process

13 Oct 2010, TELECENTRE-EUROPE Summit TCs contribution to User Employability process Personal and social issues linked to Employability: Advice on finding and paying for childcare Show the way to save money (internet bank, news on Internet etc.) Provide valuable information, for example, realization of hobbies, finding persons who share one’s views and interests Support social life improvement by better communication with family, friends, relatives abroad, local community, decreasing the digital gap 20/04/ KC4all project funded by LLP/Grundtvig

13 Oct 2010, TELECENTRE-EUROPE Summit Conclusion I: target groups for the toolkit Surveyed target groups LV: 70% women, 52% tertiary level studies RO: 62% women, 55% tertiary level studies, ex- industry workers, ethnic minorities, agricultural workers, women, underskilled people BE: 87% women, 47% long term unemployed, low qualified, young people, migrants, only 30% learned ICT at school UK: diversified profiles ES: 67% women, young (neither study, neither looking for job), migrants, long term unemployed Selected target groups LV: unemployed | people looking to improve their qualifications for working purposes |disadvantaged groups- seniors, people with low income RO: underskilled | women | ethnic minorities (roma) | entrepreneurs? BE: Young people | non-EU Migrants UK: women, „hard to reach“ communities, without school certificates, low-numeracy skills ES: 45 20/04/ KC4all project funded by LLP/Grundtvig

13 Oct 2010, TELECENTRE-EUROPE Summit Conclusion II: languages and ICT-skills Users need to be addressed in their mother tongue ICT use is widely spread (but we asked only telecentre users in courses!) Internet access is widely spread Users prefer courses that can be used at home AND in the TC Users prefer assistance in the TC (blended learning) 20/04/ KC4all project funded by LLP/Grundtvig

13 Oct 2010, TELECENTRE-EUROPE Summit Topics differ between countries LV: foreign language, entrepreneurship, RO: maintain positive digital identity BE: foreign languages, high level eSkills (because of service sector) UK: fill in official application forms ES: self-evaluation and diagnosis tools, skills for designing a CV, employing internet employability tools, entrepreneurship Most common topics ICT skills, languages, personal skills 20/04/ KC4all project funded by LLP/Grundtvig Conclusion III: topics for the toolkit

13 Oct 2010, TELECENTRE-EUROPE Summit LV: skills level diagnostic, upgrade road map, language learning, tools for employability issues (starting business, creating profile...) BE: competence assessment tools, orientation tools towards other actors, social competencies (punctuality etc.), no need for basic ICT skills, tools and guide to find a job, office automation, RO: focus on advanced IT skills, attractive entrepreneur modules with success stories ES: skills diagnostic, how to design a CV online 20/04/ KC4all project funded by LLP/Grundtvig Conclusion IV: skills to be addressed

13 Oct 2010, TELECENTRE-EUROPE Summit Key competences: offer & demand matching LATVIAROMANIABELGIUMUKSPAINMulti Key Basic CompetenceDeman d OfferDeman d OfferDeman d OfferDeman d OfferDeman d OfferAgree ment 1. Communication in the mother/local language X (Rus) X X (Du) X XX XX 2. Communication in foreign language X (En) X XX X (En) X (En) 3. Mathematical literacy … X XX X X 4. Digital competence XX X X X 5. Learning to learn X X X 6. Interpersonal and civic competences XX X X X 7. Entrepreneurship X X X X X 8. Cultural expression X X 20/04/ KC4all project funded by LLP/Grundtvig X = Explicit Demand/Offer X = Tacit Demand/Offer ■ = Partner’s choice ■ = Common choice

13 Oct 2010, TELECENTRE-EUROPE Summit Possible end users for the KC4all toolkit Partners’ target groups LV: unemployed | people looking to improve their qualifications for working purposes |disadvantaged groups: seniors, people with low income RO: underskilled | women | ethnic minorities (roma) | entrepreneurs? BE: Young people | non-EU migrants UK: ES: 45 Agreed target groups for the KC4all toolkit: Women in working age „vulnerable people“ 20/04/ KC4all project funded by LLP/Grundtvig

13 Oct 2010, TELECENTRE-EUROPE Summit Competences to be addressed by the toolkit Competences taken from the list of key basic competences Digital competence Learning to learn Interpersonal and civic competences Entrepreneurship 20/04/ KC4all project funded by LLP/Grundtvig

13 Oct 2010, TELECENTRE-EUROPE Summit Contents for the KC4all toolkit Common contents of all partners’ TC networks: Basic skills, advanced skills, skills for online learning, creating web content Basic ICT, special ICT Employing internet employability tools 20/04/ KC4all project funded by LLP/Grundtvig

13 Oct 2010, TELECENTRE-EUROPE Summit Resource list for the KC4all toolkit 20/04/2015KC4all project funded by LLP/Grundtvig 16 CodeNameDescription Ownershi p Languag e Employability purpose Relevant stepUsers LV-1IT Barometer self-evaluation test for basic ICT skills Partner EN, LV, RU 2 (ICT)1End/Facilit. LV-2Employability motivation guide motivation to engage in basic ICT training PartnerEN, LV2 (ICT)5,6,7,3Facilitators LV-3Book "Digital Skills for SME's” basic ICT functions for micro/SMEs PartnerLV, RU2,43,2,4,7End users RO-1 MS Unlimited Potential curriculum 8 modules to develop ICT skillsPrivateAll?? End users? UK-1Selection of 15 public resources Learning tools to increase employability skills PublicEN2,4AllEnd users BE-1Cybersoda Kit ICT initiation & exploration for youngsters PartnerFR1,33,1,2,6Facilitators BE-2 Informatisons – Wegwijs in Informatica Awareness tool on ICT job opportunities PartnerFR27End users BE-3CVitae4 Assistance for online CV preparation PublicFR1 2,3,4,5,1, 7 End/Facilit. ES-1Seven steps for employability Modular, integrated path for job seekers PartnerES1All Facilitators ? ES-2Employability ICT barometer self-evaluation test for job-related ICT skills PartnerES2 (ICT)1,4End users ES-3 Ordenador práctico [Practical PC] Learning tools to acquire basic ICT skills PartnerES2 (ICT) ????End users?

13 Oct 2010, TELECENTRE-EUROPE Summit 17 Thank you