1 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Flatten, Consolidate & Extend (FCE) FCE Planning Presenter Name.

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Presentation transcript:

1 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Flatten, Consolidate & Extend (FCE) FCE Planning Presenter Name Today’s Date

2 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Agenda Improving Business Performance Justifying FCE: The Business Case Categorizing Benefits: Productivity, Cost, Revenue

3 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Improving Business Performance The Business Improvement Study Justifying FCE Architectural Upgrade Accelerating Return on Investment Determining Resource Outlay –Capital funding – Human capital

4 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Determining Potential Outlining the Study Consulting Engagement Understanding Existing Communications Infrastructure & Strategy Gaining Knowledge: Team Effort Objective Analysis Building Your Business Case

5 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Quantifying FCE Business Value Benefits Deliverables Business Benefits Report Technology View Report Traffic Assessments  Technology Management consolidation of voice infrastructure  Economy of Scale trunking, licensing, and operations efficiency  Financial Management CapEx & OpEx reduction, improved utilization Operational Change Plan

6 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Business Benefits Report My Favorite Customer Evaluation of FCE Proposal

7 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Complete Technology View

8 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Model of network conditions before VoIP Simulation Model of network congestion due to VoIP simulation Live Traffic Assessments

9 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Operational Change Plan Operational changes –Organization –Agent skills upgrade –IT skills upgrade Risk assessment and mitigation plan –Business Continuity Planning Resource expectations and requirements –Client –Avaya

10 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Providing Expertise FCE Planning Study FCE Principal Advanced Solution Architect BCC Consultant System Engineer

11 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA