Founded in 1995 by the National Association of Community Health Centers, Community HealthCorps is the largest health-focused, national AmeriCorps program that promotes healthcare for America’s underserved, while developing tomorrow’s healthcare workforce.

The mission of Community HealthCorps is to improve healthcare access and enhance workforce development for community health centers through national service programs. The vision of Community HealthCorps is to become a national service pipeline for careers in community health centers that is improving access to necessary primary and preventative care services for the medically underserved.

For further information about Community HealthCorps, visit

Overview: Member Assignment Descriptions & Direct Service Reporting Tools October Mandatory Program Coordinator Call Anastasia Romanova, Program Specialist Kellie Perkins, Research and Data Associate October 15, 2013

Performance Measures VS

Performance Measures Performance Measures Delivery of Health Services Output: 50,000 individuals enrolled in health insurance, services or benefits programs. Related Service Activities: Enrollment Output: 18,000 individuals receiving language translation services at clinics and in emergency rooms Related Service Activities: Interpretation Int. Outcome: 90,000 individuals who are uninsured, economically disadvantaged, medically underserved, or living in rural areas utilizing preventive and primary health care services and programs. Related Service Activities: Health Education Access to Care Output: 50,000 economically disadvantaged individuals/year enrolled in health insurance, health services, and other health benefits programs. Related Service Activities: Enrollment (insurance, benefits programs, health services (e.g. education), Outreach Output: 75,000 economically disadvantaged individuals/year receiving information on health insurance, health care access, and other health benefits programs. Related Service Activities: Health Education, Interpretation, Non-Financial Case Management Int. Outcome: 30,000 individuals enrolled in health services, health insurance and other health benefits programs who indicate an improved attitude toward use of preventive and primary care services. Financial Literacy Output: 37,500 economically disadvantaged individuals/year receiving financial-health literacy education in-person, on the phone, or by . Int. Outcome: 22,500 economically /year receiving financial literacy services who indicate improved financial-health knowledge. Related Service Activities: Financial Outreach Services, Eligibility Assistance, Financial Counseling, Financial Case Management PRIMARY PERFORMANCE MEASURES

Performance Measures Performance Measures Childhood Obesity Output: 3,000 children and youth engaged in in-school or afterschool physical education activities with the purpose of reducing childhood obesity. Outcome: 600 participating children and youth will experience an 8% increase in aerobic fitness during in-school or afterschool physical education Related Service Activities: Health Education (physical education) Independent Living Output: 4,500 older adults and individuals with disabilities receiving food, transportation, or other services* that allow them to live independently. Int. Outcome: 2,700 older adults and individuals with disabilities receiving food, transportation, or other services* who report higher level of social ties/perceived social support. Related Service Activities: Enrollment, Health Education, Outreach, Interpretation, Non-Financial Case Management, Financial Outreach Services, Eligibility Assistance, Financial Counseling, Financial Case Management Volunteer Mobilization Output: 7,800 unduplicated Non-AmeriCorps volunteers recruited and coordinated Related Service Activities: volunteer mobilization Target Special Populations: Baby Boomers (individuals born between 1946 and 1964), Disadvantaged children and youth, College students enrolled in a degree-seeking program Services to Veterans/ Veteran Family Members Output: 1500 veterans and military family members receiving CNCS-supported assistance* that enhances their quality of life. Int. Outcome: 900 veterans and veteran family members receiving CNCS assistance* who report having increased social ties/perceived social support. Related Service Activities: Enrollment, Health Education, Outreach, Interpretation, Non-Financial Case Management, Financial Outreach Services, Eligibility Assistance, Financial Counseling, Financial Case Management *education, enrollment, outreach, case management & supportive counseling services on health and financial related topics SECONDARY PERFORMANCE MEASURES

Performance Measures Performance Measures N/A Childhood Obesity Output: 3,500 children and youth engaged in in-school or afterschool physical education activities with the purpose of reducing childhood obesity. Related Service Activities: Health Education: Physical Education Output: 3,000 children and youth engaged in in-school or afterschool nutrition activities with the purpose of reducing childhood obesity. Related Service Activities: Health Education: Nutrition Int. Outcome: 1,750 overweight, obese, or related at risk youth engaged through in-school or afterschool physical activities and nutrition education will decrease current BMI percentage if overweight/obese or maintain a healthy BMI percentage if at risk of becoming overweight/obese. Volunteer Mobilization Output: 7,800 unduplicated Non-AmeriCorps volunteers recruited and coordinated Related Service Activities: volunteer mobilization Target Special Populations: Baby Boomers (individuals born between 1946 and 1964), Disadvantaged children and youth, College students enrolled in a degree-seeking program, Veterans, Military Family Members SECONDARY PERFORMANCE MEASURES CONT’D

Reporting VS

Reporting Reporting Service Activity Centered Data Amount of individuals served (outputs & intermediate outcomes) Special population focus: overweight, obese or at risk children under 18 Patient Centered Data Amount of individuals served (outputs) Amount of individuals served reporting added knowledge or improved attitude/ perceived social support (intermediate outcomes) Special population focus: economically disadvantaged, older adults, individuals with disabilities, veterans, veteran family members, military family members & overweight, obese or at risk children under 18 DIRECT SERVICE REPORTING

MADs MADs Must select at least 1 “Program Measure” categorized by service activities Must provide narrative of under each “Program Measure” selected describing how service activity will be performed by Member. Must provide descriptive narrative of each Member’s service training/ dev. Must affirm each Member is trained on Performance Measures Option to select additional training / dev. activities: independent coursework, GED prep, fundraising, on-call hours Must select at least 1 service activity under 1 of the Primary PMs: Access to Care OR Financial Literacy Option to select a special population to be served tied to 3 Secondary PMs: Independent Living, Veterans/Military Family Members or Childhood Obesity Option to select additional service activities: Volunteer Mobilization, fundraising, on-call hours Must affirm each Member is trained on all Required training/dev.: PSO, Performance Measures, RX for Success, Service Assignment Training, Spokesperson Trainings, Life After AmeriCorps Option to select additional approved training/dev. Activities: independent coursework/ service, GED prep, shadowing M EMBER A SSIGNMENT D ESCRIPTIONS

DSRs DSRs Weekly Reports broken out into daily reports of all direct service activities performed Can report up to 3 service activities per day Mandatory Data Fields: service activity, health issue, # new patients per activity, # ongoing patients per activity & # first engagements per day (individuals who had never previously been served by a Community HealthCorps Member in the current program year.) Patient centered encounter reports (individual & group encounter options) of all direct service activities performed Can report unlimited encounters Mandatory & Optional data fields per each encounter Individual Encounter Mandatory data: patient ID, date of encounter, length of encounter, service activity, health issue Individual Encounter Mandatory data: purpose of group encounter, date of encounter, number of individuals served, length of encounter Individual & Group Encounter Optional data: up to 2 additional service activities, up to 1 additional health issue, health/financial factors, Social Determinants of Health factors, up to 3 special populations served DIRECT SERVICE REPORTS

The same report in OnCorps should be used Input fields will be added to capture new special populations: veterans & military family members VOLUNTEER MOBILIZATION REPORTING

NACHC will request the names of any Community HealthCorps Members identified as Veterans or Military Family Members Information will be collected at the end of recruitment (mid to late November, 2013) VETERANS & MILITARY FAMILY MEMBERS RECRUITMENT

The Member Assignment PDF document is finalized and can be found on the website at this link.link The Guidance to complete this document can be found on the website at this link.link All Program Sites are asked to upload completed PDF documents into OnCorps according to this timeline: MEMBER ASSIGNMENT SUBMISSION MEMBER START DATEMEMBER ASSIGNMENT DUE DATE Before October 1, 2013October 29, 2013 Between October 1 & 22, 2013November 5, 2013 After October 22, 2013November 15, 2013

Two week feedback period for Individual & Group Encounter Direct Service Tools All feedback should be sent to Kellie Perkins, no later than October 29, 2013 Program Coordinators will be asked to upload compiled Direct Service Reports into OnCorps monthly When OnCorps tool is developed an updated training & guidance will be provided to all Program Sites DIRECT SERVICE REPORTS SUBMISSION