The Insurance Industry in the year 2013: Achievements, Challenges and Agenda for 2014 – The Regulator’s Perspective Protazio Sande Asst. Dir, Mkt Research and Dev’t April 21, 2015

Outline 1) Preamble 2) Achievements  Capacity and Growth  Regulatory developments  Supervision and Compliance 3) Challenges 4) Agenda for ) Conclusion April 21, 2015

Preamble Companies have been resilient in the face of challenges ….industry expected to grow at a higher rate than in 2012 Strides have been taken in a positive direction in the last 11 months by some companies Opportunities to leverage our potential exist as we move into 2014 April 21, 2015

Capacity and Growth Innovations in products Public Awareness Technical Cooperation Oil and Gas Agricultural Insurance Bancassurance Research and Development Participation in the regional activities National Health Insurance Schemes April 21, 2015

Regulatory Initiatives Pioneering the establishment of Policyholder Compensation Fund and the Insurance Appeals Tribunal Streamlining the operations of the Complaints Bureau Reviewed the Insurance Regulations, 2002 Microinsurance Regulations Merged the Insurance Act with the Amendment and a reprint is now available HMOs: Interim guidelines for Licensing and supervision and Income & Expenditure Reporting format Motor Third Party Act and Regulations April 21, 2015

Supervision and Compliance Licensing  National Re-insurance company (Uganda Re)  2013 licenses (22 Insurers, 07 HMOs, 30 Brokers, 18 Loss Assessors, 1027 Agents by end of October 2013) Offsite Inspections Onsite Inspections Compliance with ICPs Efforts to acquire RBS Software April 21, 2015

Challenges Compliance (timeliness in submissions, data quality/legitimacy) Market conduct issues (Undercutting; premium remittance; claims settlement…..) Financial management issues (expense ratios…) Public awareness/confidence-deficit Slow pace of innovations (new products, simplified products and processes, markets etc) April 21, 2015

Challenges cont’d…….. Gaps/ Restrictions in the Insurance Act Enforcement of Workers Compensation Insurance Macroeconomic challenges ranging from high lending rates, volatile Forex market, to high utility tariffs coupled with inflation and falling consumers’ real income. April 21, 2015

Opportunities Strong growth: 6% forecast growth in economy 2014 Strong growth in the service, construction and manufacturing sector Increased investment in infrastructure dev't More than average prospects for growth in agric Increased commitment to economic integration in EAC Renewed energies in Government commitment to poverty alleviation.... Microinsurance April 21, 2015

Agenda for 2014 Separation of life and non-life companies RBS (Financial issues, Governance issues, Organizational and internal controls); investment in software, skills… Research into non-convention delivery channels Compliance : Act, Regulations, Guidelines (significantly lower tolerance for customer detriment; more credible deterrence) Market Conduct: Premium remittances, Unfair market practices, Claims settlement.. (Monitoring compliance to established standard) April 21, 2015

Agenda for 2014 cont’d………… Engagement of relevant Authorities – NPA to come up with a National Risk Management Policy; URA for enforcement of Insurance on imports …. Insurance of Government Assets –planned engagements Big Qn for 2014: Keeping relevant in an ever changing environment – However good, you can do better Managing and leveraging a paradigm shift to product and process simplicity Tighter focus on the root causes of poor customer satisfaction/outcomes April 21, 2015

Conclusive notes I. The success of the Insurance Industry will be a result of not only the promising momentum of the economy and the business environment in the country, but above all, of the capacity of the companies in this industry to permanently re-invent themselves. II. Companies which anticipate and plan for change will create their own future. They will dare to innovate and believe in what is new. April 21, 2015

Conclusion notes cont’d III. “….. Addressing the concerns of a Regulator is not the end, as something we put behind us. Rather it must be about putting our traditions behind us and beginning a transformation of how we operate that elevates clients interest, advances openness, spurs innovation, improves services and – most importantly - delivers value based on true relationships….”. Eliot Spitzer April 21, 2015

Thanks for your Keen attention Prosperous 2014 April 21, 2015