As my company’s marketing manager, I must find a location for an upcoming conference/retreat/vacation that will last for four days. We need hotel rooms, conference rooms, and space for a banquet that will host over 120 guests. I seek information from a resort in Nevada.

The Chapter 6 Letter Software.com 405 Madison Avenue Memphis, TN Phone: (901) Fax: (901) Online: October 20, 2010 Ms. Isabella Cervantes, Manager Convention Service Caesars Palace 257 Palace Drive Las Vegas, NV Dear Ms. Cervantes: Can Caesars Palace provide enough space for about 85 Software.com employees from either April or July in 2011? Your resort gained very positive reviews due to its excellent amenities. Our sales conference/vacation/retreat is planned for next year. I am obtaining information for our CEO. Will you please answer my additional questions regarding Caesars Palace?. Does your resort have (a) three conference rooms for at least 25 guests (b) a banquet area for 125 individuals?. Are 80 hotel rooms available for the time periods mentioned above?. Which entertainment options exist at your business?. Are discounted rates for rooms available during these dates? Answers to these questions will help us select a venue. Please respond by November 29, as we wish to make our decision by December 3. Thank you. Sincerely, Chris K Kassulke, Marketing Manager The Meeting Department

A Description of the Chapter 7 Writing Assignment I am a reprographics manager. Two staff engineers request from me a copy of modern software. I must decline their wish, as providing copies of software would violate both the law and our software contract. However, I can soften the rejection by both sharing their enthusiasm for this new product and offering to illustrate uses of this material.

The Chapter 7 To: October From: Subject: responding to your interest in Adobe Good morning, Jose and Robert. I share your enthusiasm regarding Adobe Photoshop's current version. Outstanding customer service is always a goal at ECC, and this equipment plays a huge role in positive outcomes for numerous individuals. While software companies would respect your desire to use certain products at home, they would cease operations if they sold programs which many people copied. Additionally, our software contract permits installation of the latest version on one server in my office, for use by five employees. Making copies of it would breach both the law and our contract. If you would like, I will gladly demonstrate to you ways of using this software. Have a good day. Chris Chris Kassulke, Reprographics Manager Electronic Central Corporation 1135 Kemmet Avenue Memphis, TN Phone: (901) Cellular: (901)

A Description of the Chapter 8 Assignment Numerous college graduates, despite their intense levels of education, possess little or no knowledge of basic personal finance. I recommend that our university invite financial expert Suze Orman to our graduation event. I write the letter of invitation to Suze Orman, explaining the opportunity for her to share (with our students) her insight into matters of money.

The Chapter 8 Message University of Nevada, Las Vegas 1986 Cosmetics Road SE Las Vegas, NV (702) www.unlv.edu January 12, 2011 Ms. Suze Orman P.O. Box 4502 New York, NY Dear Ms. Orman: Your newest book, entitled The Money Book for the Young, Fabulous & Broke, has gained positive reviews throughout America. This is especially true among college students. Colleges aside, you deserve congratulations for completing such a helpful service. Basic personal finance is a critical element of successful living. While graduates around America have spent countless hours in classrooms and written detailed-oriented research papers, they often possess little knowledge regarding basic financing principles. Their rightful commitments to education likely play a role in missing information about financial matters. This university's Associated Student Organization invites you to speak at our upcoming graduation convocation, scheduled for May 26 of this year. The event will begin at 7 p.m. Pacific Time. By sharing your education on finances, you could provide to graduates a wealth of knowledge which they can carry with them into adulthood's financial circumstances. Even though we can offer only a $1000 honorarium, our large audience will both make a cheerful welcome for you and accept your no-nonsense approach to handling money. Can you accept this opportunity to speak at our institution? Please respond by March 4. You may reach me at or (702) Sincerely, Chris Kassulke Program Chair, ASO