Service Technicians Society (STS) Annual Leadership Seminar January 24-25, 2002.

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Presentation transcript:

Service Technicians Society (STS) Annual Leadership Seminar January 24-25, 2002

STS Customers n Independent and Dealer Techs (all mobility segments) n Aftermarket: Shop Owners, Tools Sales, Instructors, Parts Store Owners, Parts Sales Reps, Writers/Media n Fleet: Fleet Managers, Parts Managers, Owners, Shop Foremen n OEMs: Service Managers, Parts Managers, Service Advisors, Instructors, Dealers/Owners, Service Engineers

STS 2002 Focus n Revenue Growth n Knowledge Product Development and Sales n Education/Training Development and Sales n Image Enhancement n Increase influence in the service community n Link Engineering & Service Professionals

STS Team Composition (members & staff) n Robert Pattengale, President, EASE Diagnostics Solutions n William Nash, Past-President, ZF Meritor LLC n J. Roger Hobbie n John B. Heyler, Ex-Officio Member n Daniel B. Dryke, General Motors n James P. Garrido, Saturn of Salem n Mark Hall, Vetronix Corporation n Brad Peterson, Petersen Automotive n Phil Trigiani, UView Ultraviolet Systems n Gregory J. Murphy, President-Elect n Jerry A. Truglia, A.T.T.S. n Donald Berry, Forensic Automotive n Raymond Massenberg, NEXIQ Technologies Inc. n Steve Longo, Car IQ Automotive Diagnosis and Repair n Donald Schnell, Tools for Education Inc. n Dennis Roennebeck, Master Tech Automotive Service n Mark D. Melletat, Meritor Wabco n Phil Sanik, Freightliner Corp. n Wayne H. Juchno, Managing Director

In five short years, STS has: 3Compiled information rich data bases 3Launched a four-color magazine 3Established an award winning web site 3Become the largest technician membership organization (members that pay to support it). 3Established a bookstore 3Redistributed thousands of pages of OE information

3Become a sought-out industry player by leading manufacturers and organizations. 3Has established itself as a valued link to the engineering community. 3Enhanced the image of technicians to millions of consumers by proactively illustrating the high tech world of vehicle service. 3Established technology conferences that attract global attention. 3Produced its own training video. STS also has:

3Published books. 3Established a far-reaching chapter system. 3Influenced the interpretation of government regulation. 3Participated in high levels of leadership within SAE. 3Provided members with substantial money saving services and programs. 3Provided high quality networking with other technologists. STS also has:

STS Measures n Membership growth n Membership retention n Membership satisfaction n Increase in influence n Revenue growth

STS Satisfaction Survey Report 2001 Mean = 3.66