Overview of Priorities and Activities: Shared Services Canada Presentation to the Information Technology Infrastructure Roundtable June 17, 2013 Liseanne Forand, President

2 Purpose and Outline of the Presentation Purpose  To provide an overview of progress on priorities and activities of Shared Services Canada (SSC) over the past year  To highlight upcoming priorities for Outline  Context  Progress on Priorities ♦ Maintaining operations ♦ Launching the renewal of IT infrastructure services ♦ Establishing governance mechanisms and implementing partnerships ♦ Implementing efficient and effective business management processes and services  Priorities  The Way Forward – From Planning to Implementation

Context Completed SSC’s first full year of operation with its own appropriations First year of operation with SSC procurement authorities Published 2 nd Report on Plans and Priorities and Integrated Business Plan for

Progress on Priorities – Priority 1 PriorityAccomplishments Maintain and improve the delivery of IT infrastructure services to the Government of Canada through an enterprise approach. Maintained operations across the IT infrastructure, supporting 2100 mission-critical systems; Established a comprehensive operating model to promote visibility, accountability and responsiveness; Established and implemented an incident management process to identify, address, track and monitor incidents that affect the performance of mission-critical systems; Developed an initial operational plan with employees to align business activities and objectives. 4

Priority 2 PriorityAccomplishments Launch the renewal of the Government of Canada’s IT infrastructure: Identify an solution; Develop initial plans to consolidate data centres and networks in a whole-of- government approach. Completed an inventory of existing systems currently in use and confirmed future requirements of our partner departments; Established the formal procurement process using innovative and collaborative approaches; New system is on track to be in place as planned by 2015; Conducted a comprehensive analysis of the current state of operations and assets; Completed high-level planning to consolidate data centres and transform networks; Engaged extensively with partner departments and the private sector to identify future business requirements and to learn from the experience of other organizations that have undertaken similar efforts. 5

Priority 3 PriorityAccomplishments Establish governance mechanisms and implement partnerships to clarify accountability, and adopt enterprise approaches for the management of IT infrastructure services. Implemented a partnership framework that clarifies the roles and responsibilities assumed by SSC and partner departments; Established external advisory committees to advise SSC on IT infrastructure operations and renewal: - ITIR and advisory committees - Quarterly CIO forums - Bi-weekly CIO roundtables - Portfolio meetings - Bilateral meetings with partner departments 6

Priority 4 PriorityAccomplishments Implement efficient and effective business management processes and services in support of the SSC mandate. Established lean and efficient internal services modelled after leading practices in the public and private sectors; Collaborated with other departments to establish our financial and HR systems; Identified procurement and contract consolidation opportunities; Established a Departmental Audit and Evaluation Committee to provide effective oversight; Implemented a workforce management strategy that will help ensure that employees have the skills to support SSC priorities into the future; Implemented corporate policies to support sound management. 7

Priorities 8 Maintain and begin streamlining IT infrastructure, standardize service management to support transformation and enhance security across the Government of Canada enterprise. Renew the Government of Canada’s IT infrastructure by launching a single solution, and by establishing plans for consolidation of data centres and networks. Engage with partner departments, through established governance mechanisms and other means, in support of effective change management and the achievement of SSC’s operational and transformation objectives. Support horizontal management within SSC through the effective and efficient delivery of a full range of business services aligned with SSC’s business model. These four priorities will set the parameters for our integrated business planning model that will lead us to our strategic outcome. STRATEGIC OUTCOME Mandated services are delivered in a consolidated and standardized manner to support the delivery of Government of Canada programs and services for Canadians.

Priorities (cont’d) New Responsibilities IT and Cyber Security:  Establishing a 24/7 capacity for the GC Computer Incident Response Team transferred from CSEC End User Devices:  Planning and deploying an incremental approach to end user device consolidation  Assuming responsibility for procurement on behalf of 106 organizations Transformation Initiatives  Completing the procurement for an enterprise-wide solution and beginning implementation  Completing the plans for enterprise-wide data centre services and for network transformation and begin consolidation and transition activities  Beginning the establishment of two end state production data centres  Increasing connectivity and shareability between existing videoconferencing devices 9

Priorities (cont’d) Operations: Continuing to focus on mission critical systems and work with partners to improve quality of service Enhancing IT security Engagement: Implementing partnership engagement models developed during Continuing to engage external advisory committees and networks to help SSC advise its partners and to develop effective IT infrastructure services Management: Increasing horizontal focus across SSC to deliver on our business lines: , network and data centre transformation Evolving the procurement function in keeping with plans for IT infrastructure transformation and continuing to identify consolidation opportunities 10

The Way Forward: From Planning to Implementation In its first full year of operation, SSC has gained invaluable experience supporting 43 partners as a single IT infrastructure enterprise. While operational continuity will remain SSC’s first priority in year two, the planning focus will shift towards consolidation and standardization objectives. Our engagement with departments will intensify as SSC launches the new solution, and takes on additional responsibilities related to cyber security and end user devices. Integrated planning and discussion across government on priorities will help SSC take partner program requirements and business cycles into account, and support partner readiness for SSC work that has an impact on them. Engagement with industry will remain key as we complete the plans for enterprise-wide data centre services and for network transformation and begin consolidation and transition activities. 11