Quality Priorities Amanda Pithouse Acting Deputy Director of Nursing and Quality Mary O’ Donovan Head of Quality

Consideration 5 year Quality Strategy National guidance Serious Incidents Complaints CQUINS CCG/Compliance NICE Audit results Monitor SU Feedback – PEDIC/ Annual survey CQC

CQC Intelligent Monitoring

Quality Report 2015 NHS Quality Accounts Regulations (2010) Min 3 priorities in each area Safety Patient Experience Effectiveness CQC/Quality Strategy – Safe, Effective, Caring, Responsive and Well Led

Priorities Violence and aggression on in-patient wards - to increase the number of patients who feel safer when in our hospitals. 2.We will improve the quality of the environments within our in-patient wards. 3.We will ensure that all patients receive individual service at medication and mealtimes when in hospital. 4.Improve our screening of patients for cardio-vascular and metabolic disease. 5.We will help patients to quit smoking and move to no smoking across all Trust sites and in all clinical environments by November We will improve GP access to SLaM assessments, so that more patients are seen quicker for first assessment at home and in the GP surgery. 7.We will stop the transfer of acute patients to private sector hospital beds outside the Trust. 8.We will make it easier for patients to access help in a crisis. 9.We will improve the way we involve patients and their carers in their care planning and make sure patients understand their care plans.

Patients in our complex and intensive in-patient services will feel safe. This means: in- patient care free from bullying/harassment/violence/ aggression; medication safety; suicide prevention Effective physical health care assessment and intervention, mental and physical well being Service users will have an equal status in the therapeutic relationship (the recovery model) Staff will always act in a compassionate and caring way Equality of access to all services, ease of (self) referral, promotion for people with protected characteristics Recognising the contribution of carers and their need for support Excellent leadership for quality, with focus on continuous improvement through QI methodology and VBC Live accessible quality indicator data from ward to board 5 yr Quality Strategy - Aims