John Whittle Sales Specialist Case Study: Manage Transactions Across the Enterprise Featuring BMC Middleware Management

© Copyright 4/22/2015 BMC Software, Inc2 Cross Enterprise Management Improved availability across the enterprise Comprehensive visibility across the hybrid data center Faster Mean Time To Repair (MTTR) Insight to business impact of slow downs and outages Benefits Cross Enterprise Management Application Infrastructure Management Workload Automation Event Management Manage systems, transactions, and applications across the enterprise Single view of all middleware Trace transactions Self service administration Real-time reporting and auditing Automate file transfers Align workload schedules with business priorities Identify business impact of problem Empower business users Event driven automation Forecast business service disruption Integrate with analytics data

© Copyright 4/22/2015 BMC Software, Inc3 Growing Pain Application complexity is rapidly increasing The patience of users is not rapidly increasing Application availability and performance continue to be a business expectation – one that IT must deliver End-to-end transaction management continues to be a top priority App Operations “We need to find and fix the root cause before users notice” Line-of-Business “Are our users happy or frustrated? Are we outpacing the competition?” “We need to deploy applications faster, easier, and with fewer errors” CxO/IT Management “Are we cost-effectively meeting business and customer demands?”

© Copyright 4/22/2015 BMC Software, Inc4 New York Data CenterLondon Data Center Off-Premise Cloud Isolating Problems is Difficult Book Inventory Database Cluster Firewall Book Inventory Application Order Fulfillment Application Book Store Application Databas e Credit Card External Service Web Users & Transactions Order Fulfillment Application

© Copyright 4/22/2015 BMC Software, Inc5 BMC MainView Faster Problem Identification and Resolution BMC Application Transaction Tracing BMC Application Transaction Tracing

© Copyright 4/22/2015 BMC Software, Inc6 Managing Transactions BMC Application Transaction Tracing Provides “hop to hop” visibility of transactions across platforms throughout your IT infrastructure Proactively pinpoints problems and the specific technology tier where they are occurring Presents information on performance and business impact on easy-to-read dashboards Facilitates charge back reporting and meets audit and compliance requirements Analysis and correlation of transaction performance data across the mainframe subsystems Built-in navigation to the BMC Mainframe subsystem monitors

© Copyright 4/22/2015 BMC Software, Inc7 BMC Solves Real Problems User call to helpdesk indicating a recent slowdown in a critical application that utilizes the legacy business logic from a storefront application Initial triage tries to isolate the problem and notify the groups to investigate Every system group scrambles to their favorite monitors Finger pointing begins There has to be a better way... and there is!

© Copyright 4/22/2015 BMC Software, Inc8 Largest IT services provider in the German financial system - Provision of IT services for credit unions and private banks - 100,000 staff at customers’ sites - Manage 69 million accounts - Process 18.3 billion transactions/year - 60,000 MIPS, almost 10,000 UNIX servers, and IBM WebSphere MQ V7 Started monitoring their WebSphere MQ infrastructure in 2001 Background Case Study: Fiducia Group

© Copyright 4/22/2015 BMC Software, Inc9 BEFORE - No system for middleware monitoring - Performance challenges due to complex middleware environment - Difficult to pinpoint problems and understand the business impact - Needed to minimize service disruptions - Unable to quickly diagnose and resolve problems when they occurred Before and After Case Study: Fiducia Group

© Copyright 4/22/2015 BMC Software, Inc10 AFTER - Proactive middleware monitoring - Immediate notification of latency problems or outages - Improved control over financial applications and service levels - Increased productivity - Reduced time-to-resolution during root cause analysis - Real-time and historical data Before and After Case Study: Fiducia Group BEFORE - No system for middleware monitoring - Challenge to optimize performance in complex middleware environment - Difficult to pinpoint problems and understand the business impact - Need to minimize service disruptions - Unable to quickly diagnose and resolve problems when they occur

© Copyright 4/22/2015 BMC Software, Inc11 Business Metrics Case Study: Fiducia Group

© Copyright 4/22/2015 BMC Software, Inc12 Overview of Business Partner Performance Case Study: Fiducia Group

© Copyright 4/22/2015 BMC Software, Inc13 Business Partner Connection View Case Study: Fiducia Group

© Copyright 4/22/2015 BMC Software, Inc14 Business Partner View Case Study: Fiducia Group

© Copyright 4/22/2015 BMC Software, Inc15 "It is undoubtedly reducing complexity and cost. It’s clear that removing the silos around messaging middleware and transaction monitoring will lead to significant savings for our customers.“ Rainer Pfeiffer, Systems Engineer at Fiducia Group – describing the benefits of BMC Middleware Management Fiducia’s Experience

© Copyright 4/22/2015 BMC Software, Inc16 Improve the quality of IT service delivery BMC Middleware Management DETECT business transaction problems ISOLATE the location of the problem DIAGNOSE the problem quickly and effectively BMC Middleware Management gives you greater visibility of application performance across the hybrid data center so you can improve service delivery and reduce costs. Order EntryInventoryBilling Order to Cash

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