A UNIDO Strategy to Promote ICT for SMEs Hans Pruim UNITED NATIONS INDUSTRIAL DEVELOPMENT ORGANIZATION 21 April 2004

ICT solutions for Mediterranean SMEs – 21 April 2004 UNIDO in brief UN specialized agency on industrial development HQ Vienna, Austria Staff on board: field offices Regular budget 2 y: $ 135 m TC delivery 2 y: $ 170 m see

ICT solutions for Mediterranean SMEs – 21 April 2004 UNIDO Networks 16 Investment and Technology Prom Offices 35 Field Offices 29 National Cleaner Production Centres 55 Subcontracting and Partnership Exchanges 8 Technology Centres/Networks

ICT solutions for Mediterranean SMEs – 21 April 2004 ICT and development Enhanced productivity and competitiveness Increased industrial and economic development Poverty reduction Improved market access and value chains

ICT solutions for Mediterranean SMEs – 21 April 2004 SMEs and ICTs Poverty - income - employment 90% of all enterprises are SMEs SME % of all employment Promote SMEs, using of ICTs –productivity and competitiveness –Market access and business partnerships

ICT solutions for Mediterranean SMEs – 21 April 2004 UNIDO to address An enabling environment for ICT business (producers and users) Local production and services for ICT by SMEs to create affordable access Increase use of ICT by SMEs for internal (productivity) and external business operations (competitiveness, market access)

ICT solutions for Mediterranean SMEs – 21 April 2004 UNIDO support programmes A.National ICT strategy and policies to facilitate use of ICT B.Competitive national ICT industries and support services, incl ICT partnerships C.ICT knowledge –SMEs business information –SME e-business solutions

ICT solutions for Mediterranean SMEs – 21 April 2004 UNIDO value-added for ICT projects Promoting SME productivity + competitiveness + market access Public/private national partnerships Building national capacity with focus S-S Integration with regional TC activities Links to global UNIDO networks Enable international business partnerships

ICT solutions for Mediterranean SMEs – 21 April 2004 A. Facilitate use of ICT Identification of challenges and constraints faced by the local ICT businesses Assessment of the ICT infrastructure in the country Assessment of the spread and use of ICT Assessment of the availability of local or regional ICT training centers >> Policy recommendations to Governments

ICT solutions for Mediterranean SMEs – 21 April 2004 B. Competitive ICT industries Computer hardware: manufacturing, repair and maintenance Computer software: development, both customized and off-the-shelf Telecommunication: level of development of the telecommunication ICT support services >> Proposals for ICT projects and partnerships

ICT solutions for Mediterranean SMEs – 21 April 2004 C. SME and knowledge SMEs business information –Strengthening and networking information sources >> Business information networks >> Web portals and ICT infrastructure SME e-business solutions –Support for appropriate and scalable solutions and trusted e-business partners >> Enterprise Internet Solutions, >> Secure trading (e-trust and e-security)

ICT solutions for Mediterranean SMEs – 21 April 2004 Information needs of SMEs Technology MarketsFinance SMEs Training

ICT solutions for Mediterranean SMEs – 21 April 2004 ICT knowledge Ad-hoc ICT solutions for SME support institutions and Government Business Information Solutions Network - a network with a One-Stop-Shop for SMEs: –OSS - Physical location for business advice and support –OSS linked into network of SME support institutions and information sources (BISnet) –Provider of information, ICT training and e- business services (value-added services)

ICT solutions for Mediterranean SMEs – 21 April 2004 BISnet – the OSS and its partners

ICT solutions for Mediterranean SMEs – 21 April 2004 SMEs and OSS services Content: Information on Industrial, technology & market Tools: ICT applications, Open Source Software E-business –G2B: SME support information (subsidies, regulations, investment promotion), on-line company registration, e-procurement –G4B2B: Secure trade portals, e-security and e-trust –B2B: Enterprise Internet Solutions (web strategy, e- supply), business process outsourcing, teleworking

ICT solutions for Mediterranean SMEs – 21 April 2004 Set up of BISnet Gap analysis of information needs and SME/ICT infrastructure Development of business model/plan Explore financing options (donors, self) Partnership building process Establishment of a commercial BISnet Extension to rural areas – Rural Business Information Centres

ICT solutions for Mediterranean SMEs – 21 April 2004 Rural Business Resource Centers Critical mass of clusters of SMEs Individual business plans Limited staff; OSS as backbone Flexible ownership structure Cooperation with existing Telecentres initiatives (PSDPC – Uganda, TACC – Egypt)

ICT solutions for Mediterranean SMEs – 21 April 2004 UNIDO ICT projects Mediterranean: Algeria, Egypt, Morocco,Tunisia Other countries: –Sub-Saharan: Djibouti, Guinea, Malawi, Mali, Mozambique, Nigeria, Senegal, Tanzania, Uganda –Asia: China, Pakistan –Latin America: Cuba, Guatemala –Middle East: Lebanon, Saudi Arabia –Europe: CIS countries

ICT solutions for Mediterranean SMEs – 21 April 2004 Mediterranean: ongoing Algeria: Réseau Algérien d’Information et de Connaissance Industrielle (MPME) BISnet Egypt (SEDO) Morocco: Réseau National de l‘Information Industrielle Marocain (MCIA) Tunisia: Réseau National de l’Information Industrielle (MIE) mediterraneanexchange.unido.org – end May (GAFI - Egypt, ANPME – Morocco, JIB – Jordan, API – Tunisia)

ICT solutions for Mediterranean SMEs – 21 April 2004 Follow-up Incorporation of additional SME nodes with existing networks Algeria, Egypt, Morocco,Tunisia Linking UNIDO networks with existing ICT initiatives in Mediterranean Support for new national and regional initiatives

ICT solutions for Mediterranean SMEs – 21 April Further details In English, French and Spanish