Title Name Date ATC Roadshow April 2010

Thank you Avril Zanato

Heading 1 (Arial bold - point size 22) Agenda Customer Service survey What’s new ATC Zone Illegal training centres Marketing Fasset accreditation

Heading 1 (Arial bold - point size 22) Survey Purpose Improve our customer service levels Get feedback on what we are doing wrong and how we can fix it Results 1 st Quarter – 74% 2 nd Quarter – 90% Suggestions Training material orders Training material content Assessments and certificates

Heading 1 (Arial bold - point size 22) What's new New Softline Pastel branding New courseware ATC business pack Automation of systems Automation of assessments / online assessments New developments in the training material development team

Heading 1 (Arial bold - point size 22) New Softline Pastel branding Why change? Sage embarked on a global brand alignment strategy Ensure as a group of companies we are more unified Recognisable around the globe New visual identity New fonts Bright and vibrant colour palettes White space Organic shapes Photography - human touch

Heading 1 (Arial bold - point size 22) New Softline Pastel box shots

Heading 1 (Arial bold - point size 22) Jan/Feb 2010 print ad Print Ads: Business Day Sake Beeld Accountancy SA The Accountant Financial Mail Entrepreneur

Heading 1 (Arial bold - point size 22) Jan/Feb 2010 billboard

Heading 1 (Arial bold - point size 22) Jan/Feb 2010 street pole ads Johannesburg, Pretoria, Bloemfontein, Klerksdorp, PE, Richards Bay, Kimberley, Welkom, Witbank, Rustenburg

Heading 1 (Arial bold - point size 22) April 2010 Evolution print ad

Heading 1 (Arial bold - point size 22) April 2010 Evolution billboard

Heading 1 (Arial bold - point size 22) April 2010 Evolution street pole ads Johannesburg, Pretoria, Bloemfontein, Klerksdorp, PE, Richards Bay, Kimberley, Welkom, Witbank, Rustenburg

Heading 1 (Arial bold - point size 22) Vehicle branding artwork for ATCs

Heading 1 (Arial bold - point size 22) New Softline Pastel manual covers

Heading 1 (Arial bold - point size 22) New courseware Look and feel More black Rounder edges for the heading boxes Quick info boxes General corrections Spelling and grammar Inclusion of missing screen shots Corrected data fields and values Student data disc Navigation is more user friendly Includes mock assessments Simulations of certain activities

Heading 1 (Arial bold - point size 22) New courseware Pastel Xpress / Partner Version 11 release End April 2010 Pastel Xpress Pastel Partner Processing, Intermediate and Advanced PCI module 1 PCI module 2 Mid May 2010 All the Pastel Partner add-on modules Pastel Partner PCI module 3 End May 2010 Pastel Partner PCI module 4 & 5

Heading 1 (Arial bold - point size 22) ATC business pack Discounts for loyalty More items Complimentary mouse pads Complimentary bookmarks Complimentary pens Complimentary notepads Complimentary assessments Complimentary training material Purpose Material for your first training session You can recoup your ATC sign-up fees

Heading 1 (Arial bold - point size 22) Automation of systems Future plans – ATC Web Store Phase 1: Automate training material orders Phase 2: Automate assessment orders

Heading 1 (Arial bold - point size 22) Phase 1: training material orders Benefits No more lost orders No more delays No more mistakes Online – convenience of ordering any time of the day Automatically calculate pricing / discount Automatically calculate courier fees Update you on stock levels when you order Track your order

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Phase 1: training material orders Notification of order is sent to Pastel We will check whether payment has been made Three payment methods Credit card Electronic transfer Account (30 day) Once payment has been received, the order will be processed and dispatched

Heading 1 (Arial bold - point size 22) Phase 2: assessment orders Benefits for you No more lost orders No more delays No more mistakes Online – convenience of ordering any time of the day Assessment credits Benefits for the student Results will be instant Brief overview of where the student went wrong Receive a letter to say that they have passed Turn around time of certificates will be quicker

Heading 1 (Arial bold - point size 22) New developments in the training material development team More focused on the development and improvement of training material

Thank you Tania Williams

Heading 1 (Arial bold - point size 22) ATC Zone ATC white papers Start-up documents Manual updates ATC builds ATC Knowledge Base with login screen ATC feedback (responses are tracked) ATC Web Store – manual ordering ATC assessments

Heading 1 (Arial bold - point size 22) Illegal training centres Please keep us updated on illegal training centres

Heading 1 (Arial bold - point size 22) Marketing Marketing guidelines ATC names ATC domain names ATC websites ATC logos Marketing rebates Print media, street pole ads and vehicle branding Rebate calculation Adverts must only include Pastel courses Claiming the rebate (artwork must first be approved by Pastel) Advertisement invoice and proof of payment to be submitted

Heading 1 (Arial bold - point size 22) Fasset Accreditation QAP – Quality Assurance Partner What this means for ATCs Uploading of ATCs to Fasset Uploading of learner results to Fasset Use of Fasset logos Obtaining information on the Unit Standards for Pastel courses

Thank you