Differentiating VIP Service - Adding the “WOW” Factor to your Service” BWBTA - July 2014 Presented by Tinu Ige, Perq Soleil

VIP Service Trends Past Current- Cooperation Future – Convergence Great service for the price of a ticket Current- Cooperation Loyalty programs Concierge services (car, hotel, airline) Future – Convergence Ultra service for the 1% Apartment-sized space on aircraft Single source for service

TMC Industry TMC Services VIP Executive Service Platform (Concierge) Dedicated or designated '24/7 VIP counselors Reconfirmation of air, car, hotel bookings Frequent flyer services Flight upgrades, waitlist clearance Companion travel bookings Sold out' hotel resolution

Airline Industry Can “flying” be fun? Hidden level of ‘truly VIP service” First Class Travel o Premium Chauffeur Drive o Inflight experience Business Class Travel o Airport experience o In flight experience Economy Class Travel o Family experience o Mood lighting

Hotel Industry 24 hour concierge service Premier access to unique occasions and events Guest profile maintenance, allowing for personalized visits Complimentary luxury hotel car access Club lounge Business Center /Comp Wi-Fi Flexible check-in / check-out

Car Service Industry Morning coffee or water Morning paper Meet and greet $11M insurance on for clients Reconfirmation for all bookings Phone app Background checks Driving record VIP agents

Car Rental Industry Loyalty Club Membership with Elevated Status Upgrades VIP Service Meet & Greet Rewards Counter By-Pass/ Expedited Service at airports Delivery to the client office Luxury/ Exotic Vehicle Selection Dedicated Account Managers for assistance with special requests and resolution of account concerns