GUEST SERVICES GUIDE (c) Marin Management, Inc. 1 Table of Contents 1210-1259: Reservations Procedures 1212Approved Guestroom Rates 1215Complimentary Guestrooms.

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Presentation transcript:

GUEST SERVICES GUIDE (c) Marin Management, Inc. 1 Table of Contents : Reservations Procedures 1212Approved Guestroom Rates 1215Complimentary Guestrooms 1218Guaranteed Reservations 1221Guest History 1224Reservations Calendar 1227Reservations Cancellations Reservations Guide To make a selection, use the mouse to move the cursor over the topic heading and left click or use the Tab key, then the Enter key.

GUEST SERVICES GUIDE (c) Marin Management, Inc. 2 Table of Contents : Reservations Procedures (Cont.) 1230Reservation Confirmations 1236Reservation Deposits for Individuals 1245Guestroom Market Segments 1250Taking a Guestroom Reservation 1252Handling Reservation Objections 1254Travel Agency Commissions Reservations Guide To make a selection, use the mouse to move the cursor over the topic heading and left click or use the Tab key, then the Enter key.

GUEST SERVICES GUIDE (c) Marin Management, Inc. 3 Table of Contents : Reservations Procedures (Cont.) 1256Travel-agent Reservations 1258V.I.P. Reservations End Reservations Guide To make a selection, use the mouse to move the cursor over the topic heading and left click or use the Tab key, then the Enter key.

GUEST SERVICES GUIDE (c) Marin Management, Inc. 4 Table of Contents : Reservations Procedures Reservations Guide YOU HAVE REACHED THE END OF THIS SECTION.  To return to a previous page: Press the Page Up key twice  To leave this section: Press the space bar End