Polycom ® PathNavigator

Agenda The Polycom Office Advantage Video Deployment Issues PathNavigator Overview Key Features Support for Non-Polycom Products Advantages over Standard Gatekeepers Packaging & Pricing

Video Deployment Concerns How Do I Make Video Communications Easier for End Users? How Do I Control Costs of Video Communications? How Do I Ensure Call Reliability? How Do I Manage This Video Application? How Do I Provide IP Communications in a Secure Manner? How do I Ensure the Video Data Does Not Consume All the Available Network Bandwidth?

Key Features and Benefits Advanced Gatekeeper Authorizes calls Register Endpoints Bandwidth Management/Monitor Increases IT satisfaction using video communications Reduces operating costs by using Least Cost Routing Calling policies can help IT manage callers to feature set Simplified Dialing Options Makes dialing as easy as a phone Conference On Demand and Call Forwarding capabilities Integrates with Polycom OneDial™ increasing connection success

Key Features and Benefits Multi Protocol Support (IP/ISDN) Automatic Alternate Routing helps calls connect over ISDN if IP bandwidth is unavailable. Call Detail Records Record all call events made Reduce operation costs and increase efficiency of video network Security Works with Cisco Proxy to enable calls through firewalls Ensures all Endpoints are registered preventing unauthorized calls

Key Features and Benefits Redundancy Support Automatic switching to a second stand-by server in the event of primary server failure* Support for H.323 Version 4 Stack Includes the latest updates to the internal video communication protocol Firewall Traversal Support Users can now reach a video or voice device that is outside or behind a firewall Enables inter-enterprise dialing *Requires the SQL server to be on a separate server

Key Benefits Enhanced Network Monitoring Troubleshoot call quality through call statistic monitoring Zero in on network issues using this tool User Centered Call Messaging Users will understand why call attempts do not complete or end unexpectedly Troubleshoot quickly with call messaging Bandwidth Authorization Guarantees that scheduled videoconference users will have bandwidth and resources available at the reserved time Integrates with the Polycom Conference Suite™ (PCS) to allow adhoc calls to connect if bandwidth and resources are available

Internal IP Address Internal IP Address External IP Address External IP Address ISDN Number Routing E.164 Number H.323 ID Address URL WINS/DNS Provisioning The Core of an Advanced Gatekeeper Gatekeeping Addressing Intelligent Network Routing Engine The embedded gatekeeper can either replace or work as a neighbor to a standard gatekeeper

Polycom OneDial TM Feature – Simplified Dialing Works Like a Phone 4-Digit Internal Dialing “9” Dialing for External Gateway Calls Transparent Complex Call Routing No special codes or dialing prefixes required Competitive Solutions To dial an ISDN call from an IP only unit the user enters: **#792# If the call does not connect, the user has to enter a different code to get to a different gateway or another code to select a different speed. Competitive Solutions To dial an ISDN call from an IP only unit the user enters: **#792# If the call does not connect, the user has to enter a different code to get to a different gateway or another code to select a different speed. The PathNavigator Solution To dial an ISDN call from an IP only unit the user enters: If the call does not connect, PathNavigator automatically selects a different gateway and or speed all invisible to the user. The PathNavigator Solution To dial an ISDN call from an IP only unit the user enters: If the call does not connect, PathNavigator automatically selects a different gateway and or speed all invisible to the user.

Originator Polycom OneDial™ Feature – Conference On-Demand ViaVideo, single-point ViewStations, and iPower systems will be able to dial multiple endpoints Turns every endpoint into a multipoint system End user selects names from the directory or enters numbers/names manually PathNavigator communicates directly with Polycom MGC (MCU) resources in the enterprise No complex codes to memorize GW MCU

IP Bandwidth not available Alternate Routing SF NY If the IP connection is not available, an alternate route can be automatically utilized Alternate ISDN Path GW

NY Least Cost Routing Cross Country ISDN Call (expensive) Local ISDN Call (cost- effective) Route Long Distance Over the Enterprise WAN to Save Money SF/NY WAN NY GW SF

MGC Audio GW called Cell Cell Phone Regular ISDN Call to You GW MGC PathNavigator You Call Forwarding Caller Forward endpoint to any audio/video # including voic When forwarded, PathNavigator automatically redirects

Hunt Groups Enables Video Call Center Capability Callers dial a single number like any audio call center Representatives join or leave hunt group from their endpoint by dialing a special code PathNavigator This endpoint was selected because it was not busy and had not received a call recently Caller dials Units 1, 3, and 4 are busy or offline

Policy Management – Network Topology Based Group Settings (groups of users) Controls settings on individual endpoints registered Max Bit Rate for call Services Available, i.e., Gateway Resources, MCUs, etc. Alternate Dialing Policy by Groups (Users) –IP – Only at specified speed; No ISDN option –IP – At any speed; No ISDN option –IP / ISDN – IP down to 128K, then ISDN to 128K

Policy Management – Network Topology Based (cont’d) LAN and WAN Settings Controls bandwidth passing through particular segments of the video network Max bandwidth for all video calls Max bit rate per call Endpoint address ranges that should be registering with this PathNavigator Country code, least cost routing table Defaults for: Policy Group, ISDN Ranges to Assign (DID), E.164 Ranges to Assign

Network Topology Policy SF LAN Max Video: 50 Mb Max Call: 1.5 Mb SF LAN Max Video: 50 Mb Max Call: 1.5 Mb LA LAN Max Video: 10 Mb Max Call: 768 Kb LA LAN Max Video: 10 Mb Max Call: 768 Kb NY LAN Max Video: 25 Mb Max Call: 1.5 Mb NY LAN Max Video: 25 Mb Max Call: 1.5 Mb LAN Settings Group Settings Red-128 Kb Purple-384 Kb 9 Mbit Pipe 4 Mbit Pipe Max Video: 2 Mb Max Call: 128 Kb Max Video: 4 Mb Max Call: 384 Kb Max Video: 4 Mb Max Call: 512 Kb WAN Settings

Simplified Deployment and Management Auto-provisions ISDN Numbers to Allow for Gateway Dialing Auto-provisions E.164 Numbers Web-based Application Universal Access Multiple User Access Levels (56 individual selections) Integrates With Global Management System and WebOffice

Simplified Deployment and Management (cont’d) Diagnostics and Event Logging Customizable Diagnostic Levels –Global –Per Endpoint –Per Call Call Detail Record (CDR) Usage Details Logged Per Call for Each Endpoint Enables Internal Billing or Usage Reporting Collects: date, time, duration, speed, number/address, direction Network Performance Reporting and Monitoring Real-Time and Historical Analysis of Video Performance Across the LAN and WAN

Increased Security Rogue IP Video Detection Call Requests to or From an Unregistered Endpoint are Flagged and/or Denied Registration Attempts from Rogue Endpoints Are Flagged NAT Confidentiality Internal NAT IP Addresses Are Not Accessible Or Sent Outside The Enterprise if Not Desired

Support for 3rd Party Products PathNavigator Uses Industry Standards to Ensure Interoperability with Third-Party Products Any video endpoints can register (IP or ISDN) Any Gatekeepers –Deployed as “neighbor gatekeepers” Any MCUs Any Gateways

The only product to do IP and ISDN routing Routes calls through Least-Cost across multiple PathNavigator servers Provides Polycom OneDial which improves call connection rates Gives high availability with full redundancy in a second server Turns any endpoint into a Multi-point capable system* Enhances the Polycom Office with automated management features Calculates video bandwidth restrictions through all segments of the network Can manage up to 3000 endpoints on one server * Requires MGC-100 PathNavigator Advantages

IP Specific Advantages Calculates video bandwidth restrictions through all segments of the network Gatekeepers don’t calculate bandwidth across zones Conference on Demand for IP-only devices Gatekeepers don’t have this required MCU capability Dial using names, addresses, URLs, and WINS/DNS Gatekeepers don’t have this level of dialing capability Automatically assign E.164 aliases (extensions) based on network topology (location) Gatekeepers assign numbers based on one generic definition

IP Specific Advantages (cont’d) Monitor and/or prevent unauthorized calls to registered endpoints Gatekeepers only monitor/prevent registration from unknown endpoints, not the call itself Permit registrations from known endpoints (pre-defined) and network address ranges Gatekeepers can only limit based on known endpoints Permit internet-based endpoints to register through a VPN Gatekeepers cannot do this Simplified and extensive diagnostic monitoring

ISDN Specific Advantages Alternate Routing PathNavigator CAN route via ISDN if IP bandwidth is unavailable Gatekeepers cannot route calls via ISDN if the IP path is blocked Lower ISDN costs as fewer DID lines required in the enterprise Least-Cost Routing PathNavigator can use a least cost routing mechanism using IP for major portions before calling over ISDN Gatekeepers do not understand the ISDN world Policies to prevent unauthorized ISDN dialing

Other PathNavigator Advantages Gives users telephone-like interface with OneDial Gatekeepers use complex codes for all gateway calls Turns any endpoint into a Multi-point capable system (Requires MGC and Virtual Conference Suite) Gatekeepers do not integrate to this level with any bridge Enables users to migrate from ISDN to IP networks Gatekeepers don’t understand the ISDN world Tracks bandwidth policy across multiple networks and links which enables complex IP video networks No other gatekeeper today can do this Automates deployment with Polycom equipment Gatekeepers don’t have any Polycom specific knowledge

PathNavigator vs. Other Gatekeepers

List Pricing (US MSRP) * Licenses are additive ** Maximum number of callees based on a point-to-point call *** The first 25-pack enables a minimum of 12 point-to-point sessions, but the second, third and forth 25-pack brings the count to 15, 22 and 30 respectively. U.S. list pricing. Retail prices may vary. Prices subject to change without notice.

Who needs PathNavigator? Enterprises that… Need an H.323 gatekeeper to manage the IP video network traffic on their network Want the simplicity of Polycom OneDial and Conference-on- Demand Require User-based Bandwidth Policies with Full Network Topology Logic for IP video Need to provide to users automatic call routing and least cost routing of IP or ISDN calls

Summary of Key Benefits User Benefits Increased User Satisfaction –Works Like a Phone –Conference On-Demand Increased Call Reliability Voic Integration or Cell Phone Forwarding IT/Admin Benefits Policy-based Bandwidth Control Least-Cost Routing Simplified Deployment Intelligent Resource Management Increased Security

Technical Details

PathNavigator

PathNavigator Architecture Administrator(s) Device Interface Registration Provisioning – ISND DID & E.164 Policy Management Address Resolution & Intelligent Dialing Routing – Least Cost, Alternate, & Telephony Rogue Detection CDR Diagnostics/ Network Performance Intelligent Network Routing Engine LAN IP Endpoints WAN IP Endpoints VPN IP Endpoints ISDN Endpoints GWGW GWGW CSV File Reports Web Interface

Polycom OneDial TM – How it Works Option 1: Choose a Name from the Global Directory PathNavigator Automatically Routes Calls Over IP, ISDN, through Gateways, or Whatever is Required PathNavigator Automatically Adds or Removes Area Codes, International Dialing Prefixes and Country Codes Option 2: Dial A Number Like a Phone 4-Digit Extension for Internal Calls, or Dial “9” for Outside (Gateway) Calls No Gateway Call Prefixes Required Regardless of the Speed of the Call Dialed

Extensive Knowledge is Maintained on How to Reach Endpoints Internal IP address (DHCP or static) External IP address (direct or NAT environments) Natively (on the ViewStation QoS settings page) H.323 enabled FW –Cisco PIX –Checkpoint FW Polycom MGC Firewall/Gateway ISDN # Natively (H.320 capable unit) Through a Gateway using DID, extension, or DTMF (TCS-4)

PathNavigator Address Resolution Steps 1.If the dial string has a service code, e.g., “9”, route to that service already defined 2.If the dial string is an IP address, send the necessary ARQ and connect the call 3.If the dial string is an Alias, send ARQ to resolve it  H.323 ID  E.164  URL   WINS/DNS

PathNavigator Address Resolution Steps (cont’d) 4.If alias unresolved in last step, send LRQ to all neighbor gatekeepers with same alias list 5.If not resolved by neighbor gatekeeper, send request to network to resolve WINS or DNS 6.If not resolved, use Universal Dialing process with DNS name or 7.Last, check if it is an ISDN number that can be dialed directly

Intelligent Dialing For PSTN calls (H.320 or POTS), dialed numbers are adjusted to be appropriate for the location of the gateway making the call PathNavigator understands the physical layout and location of gateways throughout the video network It will automatically add or subtract the international dialing prefix, country code and area code from the number being called This is the same technology used in the Directory Services of Global Management System

Simplified Gateway Dialing When gateway capabilities are required, the user can simply dial a single digit, i.e., “9”, to have the call routed properly This single “service request” will enable all registrants in the network to use any gateway in the network, e.g., gateway line hunting This will enable all dialing speeds up to the limits of the policies No Additional Service Codes Required Replaces current complex scripting processes used by competitive offerings

Least Cost Routing Administrator loads cost information for each gateway on the network by area code When placing PSTN calls, all gateways on the network are sorted by cost The first gateway to meet the bandwidth availability, policy, and RAI/RAC is used

Registration PathNavigator will register endpoints with a multitude of aliases, external IP address, an ISDN DID, default group policy association, available services, etc. Different registration security levels are available Open (everyone can register) Only predefined endpoints and specified networks Only predefined endpoints

Automatic ISDN & E.164 Assignment Automatically assign ISDN numbers For Direct Inward Dial (DID) in H.323 –Simply enter the trunk DID range from the CO into PathNavigator Automatically assigns appropriate E.164s to enable DID Automatically assign E.164 extensions Administrator can set ranges of extension numbers based on Network Topology policy –For example, NY endpoints get x x8499 and then LA gets x8500 – x8999, etc. Works with all industry standard gateways

RAI/RAC Resource Availability Inquiry – sent by the gatekeeper Resource Availability Confirmation – reply from the resources Standard H.323 function designed to enable gatekeepers to determine resource availability on the network If resources (ports on gateways and MCUs) are available, they respond to this message and permit the call When devices are low of resources, their response indicates so If no resource is available, the call will be denied

Neighbor Gatekeeper Support Neighbor gatekeepers use LRQs (Location Requests) to determine if their neighbors have the required endpoint information in their registration database LRQs between two PathNavigator units will pass the IP as well as ISDN number for alternate routing

Server Requirements Processor: 2 GHz Memory: 1 GB OS: Windows 2000 Server or Windows Server 2003 Database: MSDE or SQL 7.0 or higher IIS: 5.0 Client Requirements (IT Administrators) OS: Windows 2000, or XP Browser: Internet Explorer ® 6.0 or higher System Requirements

Gatekeeper Routing Modes

Calls In Direct Mode PathNavigator Data H.245 – Call Control H.225 – Call Setup Fully supported by PathNavigator. Generally used by a master gatekeeper when in a hierarchy environment.

Calls In Direct Mode (Details) PathNavigator ARQ H.225 – Call Setup ACF ARQ ACF H.225 – Call Setup H.245 – Call Control BCF BRQ BCF BRQ DCF DRQ DCF DRQ Bandwidth Disconnect Call Activation Data

Calls In Routed Mode (H.225 Routed) PathNavigator H.225 – Call Signaling Data H.245 – Call Control H.225 – Call Signaling Fully supported by PathNavigator. This is the most common gatekeeper mode used by all companies today.

Calls In Routed Mode (H.245 Routed) PathNavigator H.225 – Call Signaling Data H.225 – Call Signaling H.245 – Call Control PathNavigator does not support this option

Calls In Proxied Mode PathNavigator H.225 – Call Signaling H.245 – Call Control Data PathNavigator does not support this option. It places a heavy burden on the network sending ALL video data packets through one point on the network.

Glossary ARQ/ACF – Admission Request/Confirmation. Used by a gatekeeper to determine if the endpoint has permission and resources available, then return the necessary IP address to connect. BRQ/BCF – Bandwidth Request/Confirmation. Used by a gatekeeper to determine the bandwidth requested by an endpoint. Gateway – connects different protocols, e.g., H.323 to H.320 LRQ – Location Request. Used by a gatekeeper to get endpoint information from Neighbor gatekeepers. NAT – Network Address Translation. Used to oversubscribe external IP addresses or when using a firewall. POTS – Plain Old Telephone System. PSTN – Public Switched Telephone Network. Includes POTS and ISDN. RAS – Registration/Admissions/Status – Main responsibility for a gatekeeper.