Face to face legal services and their alternatives: Global lessons from the digital revolution Edinburgh May 8th

2 PANTA RHEI

3 Antennae in Society

4 Paths to Justice as source of inspiration and guidance Early Intervention Options And...Panta Rhei + antennae

5 Three tier model Zero line: Rechtwijzer - Digital-2010 First line: Legal Service Counters Secondary line: Solicitors, mediators and others –traditional, of all time

6 Focus more on digital Self responsible Self help General Transparency Cost effective For all people Exchange between Justice partners

7 Our first goals were: Current Rechtwijzer 1.0. Started to empower citizens, give choice, information. Working with citizens and professionals. Good first results. Favorable reviews by critical experts.

8 Goals Rechtwijzer 2.0 Better access to justice for citizens. Hybrid model: self help + assistance by lawyers/mediators. Smart combination on line off line. Cooperation and sharing costs with other LAB’s and MoJ’s. Public-private combination. Build on international trends: –Online dispute resolution, ADR, Online adjudication platforms at courts; –Self help, empowerment.

Diagnosis Free Advice Referral Reflection Intake ± €45 Data Issues Possible solutions Dialogue Compare views Agree solutions Mediation ± €200 Facilitation Online or offline Adjudication ± €125 Judge or arbiter Remaining issues Aftercare ?? Adjustment Feed-back Review ±€150 Free or €€€ Legal information Calculation tools Neutral legal advice Financial planning Other services Rechtwijzer 2.0 Online platform Separation

10 What do we need? More simple rules and legislation. Rules that are clear and easy to understand for the issues that are most urgent for our client groups. Child support calculation example Changing attitude government (in interaction with citizen/customer of public services). Transparent services and pricing with reasonable schedules for client’s contribution, stimulating cooperation and self-help. Incentives and support (coaching/help lines).

11 What do we need more? Awareness of effects new legislation. Not only a cost saving strategy, but a system enabling higher value services. Cooperation within the judicial chain. Less budget for a better result in the judicial chain. Scottish holistic approach. Composition of strong advisory board.

12 Silo risk

13 Rechtwijzer 2.0 Interactive tool. Cooperation between UvT, HiiL and LAB. Support of Ministry of Security and Justice. Developed with input of professionals. Developed with from panels of customers.

14 Rechtwijzer 2.0 Focused on self help with only support of solicitor when needed; cost effective. The right qualified lawyer or mediators in the right role at the right time. Format available for connection with solicitors, mediators, first line service and judiciary. Not only available for people eligible for legal aid; more transparency in market. Public-private combination. Advisory board.

15 Three times yes Dream yes Realistic yes Feasible………………..yes