ETHICAL ISSUES IN HOSPITALITY PRACTICES The do’s & don'ts of hospitality Hospitality Legend Series 2012.

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Presentation transcript:

ETHICAL ISSUES IN HOSPITALITY PRACTICES The do’s & don'ts of hospitality Hospitality Legend Series 2012

ETHICAL Derived from the word Ethics Means the process or practice Means the observation Subscribing to Hospitality Legend Series 2012

WHAT IS ETHICS? A set of moral standards that controls or influence a persons behaviour A set of standards that influences and enhances professional business A set of moral standards that controls a person’s behaviour in professional practice Drawing up a code of Ethics to control actions Hospitality Legend Series 2012

WHAT IS ETHICAL ISSUE? The observation of strongly defined work ethics based on moral principles and rules of professional behaviour Issues connected with beliefs and principles about what is right and what is wrong Hospitality Legend Series 2012

ETHICAL ISSUES IN HOSPITALITY PRACTICES This has to do with the setting of strongly defined work and behavioural standards required to be followed by all professionals in the Hospitality business. You are now representing the Institute not yourselves any longer hence you observe rules both personal and organisational. Hospitality Legend Series 2012

WHAT ARE THE ISSUES? Hospitality Legend Series 2012

PERSONAL PROFESSIONAL ETHICS PERSONAL PROFESSIONAL ETHICS AS AN EMPLOYEEAS A MANAGERAS AN EMPLOYER Hospitality Legend Series 2012

PERSONAL PROFESSIONAL ETHICS AS AN EMPLOYEE REPRESENTING THE COMPANY SOUND PERSONAL GROOMING IMPECCABLE CONDUCT & GOOD SPEECH POSITIVE ATTITUDES & ATTRIBUTES Hospitality Legend Series 2012

PERSONAL PROFESSIONAL ETHICS AS A MANAGER NO COMPROMISE ON DISCIPLINE REWARD QUALITY SAY NO TO FAVOURITISM BE ETHICAL NOT ETHNICAL Hospitality Legend Series 2012

PERSONAL PROFESSIONAL ETHICS AS AN EMPLOYER INSIST ON QUALITY NOT MEDIOCRITY MAINTAIN FRIENDSHIP NOT TENSION ENCOURAGE COMMON PURPOSE NOT GREED Hospitality Legend Series 2012

BUSINESS ETHICAL ISSUES AS AN OPERATOR INSIST ON THE ETHICS OF THE PROCESS MAINTAIN THE ETHICS OF THE PRODUCT ADOPT THE ETHICS OF SALES & PRESENTATION Hospitality Legend Series 2012

BUSINESS ETHICAL ISSUES INSIST ON HONESTY OF THE PROCESS FAIRPLAY-ENSURE THERE IS VALUE FOR MONEY ACCURATE TIMING- HELP SAVE SUBSTANTIAL TIME Hospitality Legend Series 2012

BUSINESS ETHICAL ISSUES INSIST ON STANDARD QUALITY HAVE RESPECT FOR THE CONSUMERS IMPROVE NOT DEPRIVE Hospitality Legend Series 2012

ETHICS OF PRODUCT SALES Give what you claim to offer not invitation to treat Present products in perfect forms not overdressed Offer what is available not what you intend Be the guest, feel the pinch Be truthful with your product, no deceit Give more product substance than garnish Hospitality Legend Series 2012

INTERPERSONAL ETHICS This has to do with your relationship in the professional environment-Steadfastness Relationship with your staff-Fairness Relationship with your colleagues-Truthfulness Relationship with your guests-Love & Hospitality Relationship with your superiors-Obedience Relationship with your tools of work- Passion/Care for continuity Hospitality Legend Series 2012

SUMMARY ON ETHICS Be compassionate Be professional in all dealings Forgive easily Be Humble GET COMMITTED ABOVE ALL, SERVE GOD THANK YOU Hospitality Legend Series 2012