Support for Supervisors of Apprentices and Trainees in New South Wales Welcome

Why  Increase the skill and knowledge of workplace supervisors  Obtain higher completion rates for trainees and apprentices  Maximise positive learning experiences  Ensure safe work practices for trainees and apprentices  Foster development of productive relationships in the workplace between supervisor and trainee and apprentice

Outcomes  Know the role and responsibilities of the workplace supervisor and employer  Use an appropriate coaching model  Identify the benefit of mentoring  Discuss support mechanisms for an apprentice/trainee  Discuss on and off the job apprenticeship and traineeship regulations and training in NSW

What is an apprenticeship/traineeship?  Jobs that combine work and structured training and assessment  A binding training contract  Programs available for all people, all ages, all educational standards, all abilities

Legislation  Apprenticeship and Traineeship Act 2001 Also  Industrial Relations Act 1996  Workplace Relations Act 1996  Occupational Health and Safety Act 2000  Child protection (Prohibited Employment) Act 1998  Disability Discrimination Act 1992

What problems can occur?  For example- apprentice/job mismatch The A&T Act allows for a probationary period, transfer of training contract, suspension, mutual cancellation.  For example- apprentice does not achieve all competencies The A&T Act allows an extension of the training term

What does abiding by the legislation mean?  Register the apprenticeship/traineeship within 28 days  Meet obligations under the Training Contract – both employer and learner  Welfare and safety of apprentice/trainee  Provide appropriate support and supervision for learner to achieve competencies  Seek support when needed

OH&S-young workers  The key role of a supervisor of an apprentice or trainee is to ensure learning occurs in a safe, supportive environment that allows achievement of the Training Plan  The supervisor of an apprentice or trainee should directly supervise the apprentice/trainee while they are doing the work

Some statistics  Top five critical injuries to young workers between 15 and under 25 (in order)  Broken bones  Severe loss of blood  Head injuries  Amputation  Severe burns or scalds

Your role as a supervisor  Explain your role  Act as mentor and coach  Give clear instructions  Guide and support  Monitor progress of trainee/apprentice  Provide feedback  Keep records  Liaise with relevant parties

Being a Supervisor Supervisors need  the knowledge and skills required to be effective as a supervisor  support and guidance from the workplace to effectively carry out the role of supervision  to be able to demonstrate the competencies relevant to the vocation the apprentice/trainee is undertaking

Induction  An overview of the business  The role of their supervisor  Their role as the trainee/apprentice in the organisation  Expectations of all parties  Administrative procedures  Safety – theirs and others  The training plan for their apprenticeship / traineeship  Schedule regular meetings to discuss progress and training  Who to go to if there is a problem

Supervisors knowledge and skills  Competency in the job or access to a specialist who can assist  Understanding of why tasks are performed in a particular way  Understanding of the workplace procedures and operations  Ability to monitor performance  Clear communication skills  Willingness to share knowledge  Time management skills  Patience to deal with day to day problems

What benefit is there for you?  Satisfaction of passing on your skills and knowledge  Enjoyment of seeing an apprentice/trainee develop their skills  Developing skills as a mentor and coach  Improvement of skills in communication as you explain work to apprentices/ trainees and answer their questions  As apprentice/trainee gain skills you become free to complete other work

Who else is involved?  Registered Training Organisation  NSW Department of Education and Training  Australian Apprenticeships Centre  Trainees/apprentices  Group Training Organisation

What does an apprentice/ trainee need to learn?  Knowledge and skills to do the job  Knowledge and skills to achieve a nationally recognised qualification  Be competent to an industry standard

What does it mean for a trainee/apprentice to be competent?

The job and competence for example tools and equipment Knowledge of procedures for use Knowledge of safety requirements Able to follow procedure for clean up Use tools and equipment Able to select correct tools and equipment Able to prepare toolsAble to use tools correctly

What is assessment?  Collecting evidence of the apprentice’s or trainee’s ability to meet the competency standards

Do you have a role in assessment?  Yes - but not to make the assessment decision  You may be asked for evidence of the learner’s skills in the workplace  And your opinion about their ability to do the job  So keep records of progress

Coaching Used when one person helps another to learn, develop their skills and improve their performance Coaching includes:  motivating others  teaching them about the work  developing their skills  providing them with feedback and  recognising their achievements

SIX STEPS TO EFFECTIVE COACHING

Mentoring  Providing a support person  Facilitates learning in the workplace  Allows sharing of expertise  Requires relationship building

Harassment and bullying Not allowed

What are they?  Harassment is unwelcome conduct that humiliates, offends or intimidates people includes words as well as acts, pictures and images, manifest attitudes and a hostile or threatening atmosphere.

What are they?  Bullying is a form of workplace harassment which includes unfair and excessive criticism, publicly insulting victims, ignoring their point of view, constantly changing or setting unrealistic work targets, undervaluing their efforts at work and culturally insensitivity

Prevention

Where to from here?  Support for you as the supervisor  Support for the trainee/apprentice  Possible sources of funding

Your further development  TAADEL301B - Provide instruction through demonstration of work skills  TAAASS301B - Contribute to assessment  PSPGOV416A - Monitor performance and provide feedback  PSPGOV415A - Provide workplace coaching  PSPGOV414A - Provide workplace mentoring

Summary  We have looked at: Support for you Harassment and bullying What is an apprenticeship or traineeship? Legislative requirements The six step coaching model Competence and assessment Key terms Your role as a supervisor Knowledge and skills required by you

Review  Key messages for you  Attachments