Presenter: Bryan Fiese

Theory C Theory Y Theory X Leadership Styles

How We Listen

Listening Skills SOFTENSOFTEN

3- Step Listening Model  1. Ask a pointed questions  2. Ask an open-ended question  3. Follow up w/a reflective question

1.Person drawing can only ask open-ended questions. 2. Mark down how many open and closed questions are asked.

Audio Visual Kinesthetic Neuro-Linguistic Programming NLP

 1. Authoritative  2. Deductive Logic  3. Emotional  4. Sensory Experience  5. Intuitive  6. Test Drivers

E- express how you feel A-assess the situation S- State your expectations Y – Ask yes/no question Dealing with Conflict

 Acknowledge  Ask open-ended question  Facilitate solution  Offer Atonement  Follow Up

Tactful Discipline Good working conditions Personal loyalty Promotion & Growth Interesting Work Good Wages Job Security Help on Personal Problems Being involved Full appreciation of work

1.Share the Vision 2.Ask how to get the job done 3.Importance of the job 4.Set Accountability check points

1. Living in the moment 2. Enjoying the environment 3. Use of your skills 4. Sense of accomplishment 5. Exploring your senses

1.Clear Goal 2.Immediate Feedback 3.Challenge and Skill balance 4.100% Concentration 5.Problems fade away 6.Not Self Conscious 7.Feeling in Control 8.Transformation of time 9.Ask how to get the job done 10.Importance of the job 11.Set Accountability check points