Frontline Interactive online course for frontline staff in the adult lending library Can be taken anywhere anytime All you need is internet access and an address (can be hotmail) Can be taken in variable timeslots from 5 minutes to 2 hours

Benefits Good for staff: –Relevant, practical, fun Good for borrowers: –Improves the library experience Good for managers: –Skills development embedded

Approach Structured learning builds through 7 modules / short course option of 4 modules Balance of theory and practical tasks Online learning immediately applied in everyday work situation Starting point is readers not staff

Practical help with task

Online support Before you talk to borrowers you can read helpful tips on: Which readers to approach Questions to use How to get people talking (and to stop them!)

Practical help with task

Learning Log Every trainee has their own online Learning Log to store their work Online exercises to practise Space to record thoughts and findings Revision Quiz at end of every module

Learning Log sample page

Supervisor role Every Trainee has a peer Supervisor Authorities choose their own Supervisors Supervisors need not be line managers Every Supervisor has completed the whole course to a high standard

Supervisor Log responds to Learning Log

Discussion Board Builds a lively frontline community online Links staff internationally to discuss coursework Opens up new networks to frontline staff Structured into course not an optional extra Shared sense of purpose and context

Discussion Board

Modules 1-4 – the short course The short course covers: The needs of different readers Attitudes to reading Job-related skills of working with readers and books Display skills Stock awareness

Sample page

Sample online exercise

Supervisor Log Support for Supervisor to assess Trainees’ progress Transparent to their Trainee, no secrets Advance notice of what the Supervisor needs to do to support the Trainee Embeds learning in the workplace

Sample learning outcomes

Supervisor support

Online assessment

Making learning fun Module 4 explores display skills Interactive exercise with book covers teaches new display principles Reinforces stock awareness learning from Module 3 Practice online then try it with real books in the library

Sample page

Effective displays

Modules 5-7 – the full course Modules explore: Reader-to-reader recommendations Selecting stock for displays Locating face-on display Targeting promotions Delivering and monitoring a promotion Evaluating results

Reader to reader promotion

Download print materials

Practical promotions

Supervisor certificates Enables Supervisors to reflect on their experience They report how they supported and challenged Trainees Their trainees contribute their views Peer assessment undertaken by another experienced Supervisor or Co-ordinator

Assessment process

Refresher A short topical module of work Quick to take, not supervised or assessed Open to any graduate of Frontline Changes every four months Archive of previous Refreshers available

Relevant topics

What’s so good about libraries? Facts, figures, myths and values Open to all users Advocacy tool Useful to show anyone who needs to know Useful for induction

Credits Frontline is created and managed by Opening the Book More information on: