Needs Assessment Survey (Mock up)

Supervisor County Trainer County Child Support line staff Getting Started Getting Started Clerical Case Management Financial Basics Enforcement Basics Legal Process Basics Intake Basics Paternity and Establishment Basics 1) Put an X by the following courses you have attended.

Supervisor County Trainer County Child Support line staff None Very little 3 Some 4 Very Much 1 2 2) How much did CSED training help you learn the skills you needed during your first six months on the job? (Rate 1-4)

3) If you have staff who attended the basics classes, how much did CSED training help them learn the skills they needed during their first six months on the job? Rate 1-4, with 1 being none and 4 being very much Supervisor County Trainer County Child Support line staff None Very little 3 Some 4 Very Much 1 2

4) What areas were not covered in our basic training that should have been, (e.g. any critical knowledge or skills)? Supervisor County Trainer County Child Support line staff Short answer reply box

5) What areas were covered in the basic training that were not necessary at the basic level? Short answer reply box Supervisor County Trainer County Child Support line staff

6) What critical knowledge or skills are we missing in our basic new worker training? Supervisor County Trainer County Child Support line staff Short answer reply box

7) Do you use the following resources to do your job? – Yes, No, Huh? Supervisor County Trainer County Child Support line staff User Documentation on DHS-SIR Participant Guides provided in class Participant Guides on DHS-SIR Job aids on DHS-SIR County created job aids and procedures help on PRISM County messages Help Desk Yes No Huh?

8) What sources do you find the most useful? 1 Most useful 2 second most useful 3 third most useful Supervisor County Trainer County Child Support line staff User Documentation on DHS-SIR Participant Guides provided in class Participant Guides on DHS-SIR Job aids on DHS-SIR County created job aids and procedures F1 help County messages Help Desk

9) Does county policy allow you to travel to attend training? Yes with no restrictions Yes if required training Yes within _____ miles Other restrictions please explain Not allowed to travel for training Supervisor County Trainer County Child Support line staff Short answer reply box

10) Do you have new child support staff in the last 2 years that you have not sent to training? If yes, explain No Yes, Please explain Supervisor County Trainer County Child Support line staff Short answer reply box

11) Do you know where to find available classes,workshops, and online courses? Supervisor County Trainer County Child Support line staff No Yes

12) Do you know how to request classes and workshops that aren't currently on the schedule? Supervisor County Trainer County Child Support line staff No Yes

For questions 13-16, please check with your county technical staff (if necessary)

double monitors sound card access to headphones or speakers live streaming video (e.g. military video last August) flash player 7 or higher authorware web player power point viewer recorded online video - eg. Distribution videos, or military video from DHS SIR Supervisor County Trainer County Child Support line staff Yes | No 13) Do child support workers have access to a computer with the following technical capabilities or hardware?

No Yes Supervisor County Trainer County Child Support line staff 14) Does your county block social networking sites? (Facebook, MySpace, YouTube, etc)

Supervisor County Trainer County Child Support line staff No Yes 15) Does your county have a process to unblock any blocked sites if needed for valid training purposes?

Supervisor County Trainer County Child Support line staff Yes Would you be able to obtain high speed internet if needed for training purposes? No Yes 16) Does your county have access to high speed internet?