NS1000 V3.0 - Call Centre Solution Lineup - Rev1.0 08 Aug., 2013

1. 1 Overview Panasonic Call Center / Contact center solution Lineup Panasonic provides Call center / Contact center solution as Panasonic solution lineup. You can offer suitable solution according to the customer’s requirements. Sophisticated Solution (Cytrack CyCC series) - Main Target : 100 or more Agents (Full time Contact Center ) Agents - Multi-media channel (Contact from Web, chat, e-mail, SNS ) Internet Professional Solution (Poltys CC series) Functionality (Screen/Reporting flexibility, Agent tool) Agents Agent tool Customer DB - Main Target : 10 to 100 Agents - Various monitoring & Reporting - 20 or more types of Monitoring, 40 or more types of reporting - Agent tool integrated with customer database Supervisors Supervisor tool - Voice recording to External Server -> Recording time : No Limitation (depends on server capacity) Reporting Simple Solution (Built-in server-less solution) Supervisor tool - Main Target : 5 to 15 Agents Supervisors Agents Reporting Monitoring - Simplified monitoring & Reporting - 3 types of Monitoring, 3 types of reporting Monitoring - Voice recording to NS1000 -> Recording time : Max. 1000 hours (Backup to NAS available) Voice Recording Capacity (Number of Agents, Voice recording time, Reporting period)

1. 1 Overview Solution Panasonic Call Center / Contact center solution System configuration Sophisticated Solution (Cytrack CyCC series) Supervisor CyCC server for Agent and Supervisor Optional modules for multimedia contact CyReport, CyQ Call distribution engine, Agent control, etc. Agent CyConsole Professional Solution (Poltys CC series) Supervisor CC Supervisor (CC View) or Web Browser (CC View 2012) CC pro server for Agent and Supervisor CC Record pro server for Voice recording Agent Call distribution engine, Agent control, etc. - CC Agent Simple Solution (Built-in server-less solution) Supervisor CA Supervisor or Web Browser for　ACD function (Monitoring & Reporting) Call distribution engine, Agent control, etc. Agent CA Pro or CA Operator Console - NAS for voice data backup

Professional Solution Sophisticated Solution Panasonic Call Center solution Lineup Solution Comparison Simple solution (Built-in ACD) Professional Solution Sophisticated Solution System Requirement No Server required Server Required Agent tool CA Pro / CA Operator Console CA Operator Console/ CC Agent CyConsole Reporting Number of Reporting type 3 types (Group report, Agent report, Call Log) 20 or more types 30 or more types Reporting format Fixed Flexible Reporting period 2 month No Limitation (Depends on Server) Call Log type Incoming ACD call Incoming ACD/Non ACD call, Outgoing call Number of call log Standard CF -> 10,000calls Optional CF(SM-L/M/S) -> 600,000calls - Depends on server - About 100 byte / call Reporting data format CSV, Print out CSV, Print out, PDF, XLS CSV, Print out, PDF,　XLS Automatic reporting data output No Yes (Print out, By e-mail, output as file)

Professional Solution Sophisticated Solution Panasonic Call Center solution Lineup Solution Comparison Simple solution (Built-in ACD) Professional Solution Sophisticated Solution Monitoring Real-time call counter 2 types 20 or more types 30 or more types Cumulative call counter (Today’s total Lost calls, etc.) No Yes Real-time Agent status monitor 1 type 10 or more types Monitoring Screen customize Required tool for Supervisor Web browser Web browser or dedicated tool 　Voice Recording Recording time Max 1,000h * Optional CF(SM-L) No Limitation - About 3.5h / GB Recording data backup Backup to NAS * Payer available (same looking as CC series) Backup to storage device How to playback recorded voice Login to mailbox, then playback from telephone Search the call log (searched by time, caller ID, etc.), then double-click the call log. Integration with Customer Database Call Distribution engine PBX built-in External Server Contact from Web, e-mail, etc.

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Modification 20130808-01 　0 NS1000 V3.0 Call Centre_solution_LineUp_Rev1.0_08Aug2013.pptx - 1st release 7