Supporting CHWs and Supervisors in the Workplace

ICEBREAKER WELCOME TO YOUR ALBUM RELEASE PARTY

SUPPORT What is expected of you Understanding the culture of your workplace Role of supervisor Role of a CHW Skills (to support) Activity: Communications activity Motivation: incentives, rewards, accolades, encouragement Have Fun Career and Educational Ladders Tool box (pull from PATH): FOCUSED RECOGNITION/ STRENGTHS exercise; Self Care; Retreats; shared leadership; coaching “if you are not having fun… your doing something wrong”-KDW

WHAT IS EXPECTED OF YOU? Understanding your role and responsibilities

WORKPLACE CULTURE In order to be an effective employee. You must understand and effectively operate within the scope of workplace culture! System policies System beliefs System values

ROLE OF SUPERVISOR Leader Flexible Fair Safe Knowledge of work load Coach Recognizing/capitalizing CHW strengths Liaison

Role of a CNN Advocate Confidant Client centered/community focused Liaison Motivator Recruitment/enrollment Mentoring home visitor Connector Educator: maternal child health, Health, Goal setting, Skill building ETC.

COMMUNICATIONS ACTIVITY

SKILLS What does it take to be and effective leader while motivating your team? FOCUSED DIALOGUE COACHING TIME MANAGEMENT FLEXIBILITY MOTIVATOR FOCUSED RECOGNITION

TWO WAY COMMUNICATION LET’S DISCUSS WAYS FOR EFFECTIVE COMMUNICATION *LISTENING *CLEAR CONCISE STATEMENTS *TEACH BACK METHOD *USE “I” INSTEAD OF “YOU” STATEMENTS *BE ACCOUNTABLE

WIN Network Goal Statement Working through an unprecedented public-private partnership of Detroit’s major health systems, public health, academic, and community partners, we will tighten the loose net of disconnected medical and social services for women to improve the conditions that lead to infant survival through the first year of life.

Three Objectives 1.6 CNNs will recruit 1500 African- American women 2.Healthcare equity training sessions = 500 physicians and providers 3.Educational and supportive products to promote good health status prior to and during pregnancy

Cross-System Training Task Force members called to the table to develop a training tailored to projected outcomes. DHWP led 4-week intensive CHW competency training MPHTC provided computer training, presentation and facilitation skills St. John Providence offered basics of Parent Infant Partnership model HFHS modeled healthcare equity training Other partner organizations also contributed

BRAND EVOLUTION From : To :

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Lessons Learned Balance competing priorities of contributing organizations Understanding of CHW role for participating trainers Depend on the expertise of the team to facilitate training Relationships should not be with an individual representing an organization but with the organization CHW should be involved with training Ongoing review is essential

MiCHWA Members at 2012 APAHA Meeting

TOOL BOX Time management Focused recognition General recognition Closed staff meetings Flex time Staff retreats FUN

The difference between a BOSS and a LEADER is the Boss says “GO” and a LEADER says “ Let’s GO! -E.M. Kelly