Inclusive Planning and Design Webinar Webinar Series on Mobility Management Feb. 12, 2014

This webinar is brought to you by:

NCMM IS A PARTNERSHIP OF

Center Objectives  Generating and sharing new knowledge.  Designing and delivering trainings and customized facilitation.  Providing access to information to individuals and organizations interested in identifying, improving, and implementing mobility options in their communities.  Aligning and supporting the goals and activities of the Coordinating Council on Access and Mobility (CCAM) and United We Ride.  Improving Center activities and demonstrate the effectiveness of NCMM.

Technical Assistance  Training and Products – Information briefs – Volunteer peer network (field experts) – Training workshops (Design Thinking for Mobility) – Community Technical Assistance Plans (Descriptions of TA Interventions so that other communities can replicate strategies)

The mission of this project, sponsored by the Department of Health and Human Services' Administration for Community Living is to demonstrate the value that inclusive processes can bring to transportation efforts. The Community Transportation Association of America, in partnership with Easter Seals, National Association of Area Agencies on Aging, and Westat, is developing, testing and demonstrating ways to empower people with disabilities and older adults to be actively involved in designing and implementing coordinated transportation systems. For more information, visit

Webinar Agenda  Kelli Fairless, Executive Director, Valley Regional Transit  Judy Telge, Director, Development/Mobility Management, Coastal Bend Center for Independent Living  Dwight Mengel, Chief Transportation Planner, Tompkins County Department of Social Services  Discussion time

Building Transportation Options One Handshake at a Time Regional Mobility Coordination Boise Valley, Idaho

Located in southwest Idaho Population: 650, percent of total population in state Large urban, small urban and rural communities Boise Valley

Diverse Region Two most populous counties in Idaho Includes 19 local governments Large urban, small urban, and rural

Valley Regional Transit Regional Public Transportation Authority Accountable to local governments Responsible for regional coordination Encourages transportation service delivery through private sector

Funding  Significant reliance on federal funding  No dedicated source of state or local funds  Services are funded through voluntary contributions from local jurisdictions  VRT works with local jurisdictions to develop priorities and project level budgets  Reliance on partnerships for funding creates need for better coordination

Planning Process  2002: Five-year Strategic Plan  2003–2007: Operations planning for traditional fixed- route services  2007–2010: Developed coordinated plan for all modes Throughout the process, mobility management became an organizational objective

The Foundation RIDELINE.ORG o Trip Reservations o Travel Training o Call Center o Websites o Employer Outreach o Marketing o Ridematch o Pass/Contract/Sales Outlets o Information Outlets o Ambassador Program o Elligibility Assessment Community Transportation o Vehicle Sharing o Volunteer Driver o Ride Reimbursement o Village Van o Car Sharing o Non Emergent Medical Transportation Traditional Public Transportation o Express Commuter Service o Local Fixed-Line Service o Local Flex-Route Service o Paratransit – ACCESS o University Shuttles Commuter Services o Vanpool o Rideshare o Job Access Vanpool o Carpooling o Telecommuting

Regional Coordination Council Students/ Employers Persons with disabilities Job Access Transportation Older Adults Service Providers Veterans Local Governments Minority Representation Non Emergency Medical Transport Engagement Framework

Regional Mobility Coordination  VRT designated lead agency  Regional Coordination Council  Coordination plan provided overarching strategies  More targeted plans for Refugees, veterans and older adults

Getting Started  Inventory resources (equipment, financial, human, technical)  Maximize each partner’s capacity and resources  Create an environment that supports open communication and accessible processes  Be open to innovation and non-traditional solutions

Building Partnerships  COMPASS (MPO)  State agencies  Area Agency on Aging  Nonprofit agencies  United Way of Treasure Valley  Local transportation providers  Community Transportation Association of Idaho

Contributing Factors  Funding through JARC and New Freedom programs  MAP-21 changes  United Way Communitywide Assessment  Refugee Strategic Community Plan  Economic downturn

Coordinated Projects  Joint marketing  Technology enhancements  Rideline – Centralized customer information system, travel training  GoRide – Community- based transportation options

trip confirmation trip rerquest

Lessons Learned  Engage the stakeholders early in the process  Communicate openly and often  Don’t assume everyone embraces change and technology in the same way  Be willing to make adjustments as needed  Be clear about expectations up front  Don’t take any stakeholder for granted

Questions? Contact Information Kelli Fairless, Executive Director, Valley Regional Transit (208)

Including individuals with disabilities in mobility planning Judy Telge Mobility Options Project Coastal Bend Center for Independent Living – Corpus Christi, Texas

Centers for Independent Living Established by Federal statute – Rehabilitation Act of 1953, As Amended Provide four core services Assist individuals with disabilities to achieve their goals CILs are consumer-controlled

CILs as data resource In higher population density areas; often include urban & rural service areas Locations throughout U.S CILs in Texas Best source of cross-disability consumer information on goals, identification of barriers to independent living Three year strategic planning cycles Annual reporting on numbers of individuals with disabilities assisted to access transportation, healthcare services and assistive technology

Inclusion strategies Outreach with non-traditional methods Advocacy identifies barriers, goals and targeted solutions Partnerships indicate effectiveness Learn to influence political will to achieve community integration

Inclusion examples Non-traditional models of service delivery Education and training in advocacy for people with disabilities & their allies Policy-level participation Develop teams of individuals with cross- disabilities for all stages of planning

Transportation planning decisions Vision or long range concepting Ranking of proposed projects by policy criteria Selection of preferred option(s) following analysis (alternatives, environmental reviews – make accessibility part of this) Project implementation Operations management, maintenance of assets

Contact Our Speakers  Sheryl Gross-Glaser,  Dwight Mengel,  Judy Telge,  Kelli Fairless,

101,000 population Ithaca Small Urban Area 55K pop. Classic college town 24K students Regional growth center Great diversity of people Tompkins County, NY

Family of Services One Call – One Click Community Mobility Education Public Transit Paratransit Ridesharing Carshare Taxi – MV1 Volunteer Driver Services Active Transportation

Coordinated Planning Re-organized in 2010 – Monthly meetings – Competitive local grant process – Website & marketingWebsite & marketing – Annual Amendments to 2007 Plan

Agencies Core group & Interested parties Recruit professionals to attend Transparency – Communications Plan Mobility summits Host NTI Training Special Community Mobility Projects replaced JARC

People Leverage networks of agencies Extensive outreach: – Community centers – Public festivals & events – Senior housing meetings – Customer surveys – Natural Leaders Initiative

Information about Mobility Management  Website located at or  LinkedIn group for the Partnership for Mobility Management  Newsletter and Twitter  Blog and podcasts  March webinar: Money, That’s What I Want

Contact Us  Sheryl Gross-Glaser,  Kelli Fairless,  Judy Telge,  Dwight Mengel, JOIN US FOR THE MARCH WEBINAR!