What is “infrastructure” and why is it important? What does it look like? What’s required for success? Where do we start? Q&A

What is “infrastructure” and why is it important? What does it look like? What’s required for success? Where do we start? Q&A

The basic, underlying framework or features of a system or organization … dictionary.com

What is Infrastructure? The basic, underlying framework or features of a system or organization … dictionary.com It’s basically the “backbone” of any serious effort to accomplish something, especially in a larger, more complex organization with a lot of moving parts.

Scalability Best Practices Formal Processes Process Improvment

Scalability – It’s all about leveraging or “scaling up” the abilities, talents, and decisions of the leaders Best Practices Formal Processes Process Improvement

Scalability Best Practices – Leaders discover and determine the best way to do something and implement a “formal” system for doing that activity that everyone follows Formal Processes Process Improvement

Scalability Best Practices Formal Processes – Over time, every important activity in the church is formalized, documented, and made available to everyone Process Improvement

Scalability Best Practices Formal Processes Process Improvement

Measurement – If you’re not measuring it, you’re not managing it Auditing Baseline

Measurement Auditing – “Document what you do and do what you document.” Once you have infrastructure in place, you’re checking yourself to your own procedures. Baseline

Process Improvement Measurement Auditing Baseline – Process improvement is difficult without at least understanding the process as it currently exits.

Today’s Agenda What is “infrastructure” and why is it important? What does it look like? What’s required for success? Where do we start? Q&A

Development of infrastructure is done in the church in 2 key areas: 1.People Processes 2.Business Processes

People Processes All things “people” are implemented via the church’s Church Management Software (CMS). There are a number of CMS choices, but Church Community Builder is the best, especially when it comes to building “people processes.”

All things “people” are implemented via the church’s Church Management Software (CMS). There are a number of CMS choices, but Church Community Builder is the best, especially when it comes to building “people processes.”

Assimilation First Time Guest Follow Up Baptism Front Door Donor Follow Up Volunteer Recruitment Volunteer Scheduling Weddings Funerals Membership Small Group Participation Event Registration

Business Processes All things “business” are implemented via the church’s Management System. The Management System is the collection of documents (policies, procedures, work instructions, forms, etc.) that collectively govern how things are done in the church.

Business Processes All things “business” are implemented via the church’s Management System. The Management System is the collection of documents (policies, procedures, work instructions, forms, etc.) that collectively govern how things are done in the church.

Processing of Weekly Offering Purchasing Expense Reimbursement Check Request Petty Cash Staff Policy Manual Job Descriptions Organizational Structure Compensation Performance Assessment Corrective Action Church Discipline

What is “infrastructure” and why is it important? What does it look like? What’s required for success? Where do we start? Q&A

Leadership Commitment – Senior leadership must be behind the effort. They use “the language” and point staff to the processes, procedures, etc. Team Effort Excellent Access and Distribution

Leadership Commitment Team Effort – Building infrastructure has to be a team effort. Everyone on the team needs to “get it.” Excellent Access and Distribution

Leadership Commitment Team Effort Excellent Access and Distribution – The processes, procedures, etc. must be easily accessible to staff.

What is “infrastructure” and why is it important? What does it look like? What’s required for success? Where do we start? Q&A

1.Assemble The Team – Assemble a cross- functional team of stakeholders. 2.Identify Pain Points 3.Flowchart The Process 4.Write The Procedure

1.Assemble The Team 2.Identify Pain Points – Make a list of “process pain points” as a team and prioritize the list. 3.Flowchart The Process 4.Write The Procedure

1.Assemble The Team 2.Identify Pain Points 3.Flowchart The Process – Flowchart the existing process and create the new process. 4.Write The Procedure

1.Assemble The Team 2.Identify Pain Points 3.Flowchart The Process 4.Write The Procedure – Write the procedure using the new flowchart.

Need to click to a URL to show an example of an Operating Procedure

What is “infrastructure” and why is it important? What does it look like? What’s required for success? Where do we start? Q&A

What is “infrastructure” and why is it important? What does it look like? What’s required for success? Where do we start? Q&A

Coaching – Working with church leaders to help develop infrastructure and implement growth strategies Contact Information - Website

Church Infrastructure Development CCB Webinar March 13, 2014