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 The Oxford English Dictionary defines ‘reform’ as ‘to convert into another and better for, to ament or improve by some change of form, arrangement or composition, to free from previous faults or imprefections’.  Administrative Reform in the artificial inducement of administrative transformation against resistance. -Gerald Caiden.  Administrative Reform: is essentially related to the idea of 'change' in administration which is brought about through deliberate efforts. 3

4 International Organization Economic System Civil Society/ Media Judiciary SystemPolitical System Legal System The Administration work's in complex and Dynamic environment.

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6  Govt. of India Act  Govt. of India Act  Secretariat Committee (Wheeler Committee)  Committee on Organization and Procedure (Maxwell Committee)  Richard Tottenham Report – 1945

7  The Secretariat Reorganization Committee  Economy Committee  Ayyangar Committee Report, 1949  D. Golwala Report, 1951  Paul H. Appleby’s Report, 1953 & 1956  Ashok Chanda Report on O&M – 1954  Committee on prevention of corruption (Santhanam committee) – 1964

8  Department of Administrative Reforms-1964  Administrative Reform Commission I ( )  Commission on Center State Relation (Sarkaria)  Committee to review Civil Service Exam (Satish Chandra)  Fourth Pay Commission (P. N. Singhal)  Fifth and Sixth pay commission  Administrative reform commission II  Recommendation from Planning commission

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 Not so much scope for reforms  Consolidation of Government Machinery was in progress.  Reorganization of machinery as per Ayyangar Report,  The adoption of the Constitution  Revamping of governance structure, from revenue collection and maintenance of law and order towards socio-economic development.  Indian Administrative System evaluated in 1953 & Setting up IIPM & Record Filing System.  Organisation &Method Cell established in each ministry,

11  Santhanam Committee on Prevention of Corruption resulted in establishment of Central Vigilance Commissions in 1964  Department of Administrative Reforms Established in  ARC, 1966 on Govt Procedure and Machinaries, State-Centre Relationship  DoP was later transformed into a full-fledged Ministry of Personnel and Training, Administrative Reforms, Public Grievance, Pensions and Pensioners’ welfare in 1985.

 The 73rd and 74th Constitutional Amendments-People’s Participation and Decentralisation  Conference of CS & CM in 1996 and 1997 focused on:-  Citizens’ Charters,  Redressal of Citizens’ Grievances,  Use of Information Technology,  Right to Information Act 12

 Lack of Political will. (e-Procurement)  Lack of Bureaucratic will. (Monitoring)  Fail to make Rules and regulations simple and short. (Forms and Income tax)  Fail to frame the time limit for processing file or service except few services. (Revenue Certificates)(Revenue Certificates) 13

14  Lack of Political will. (e-Procurement)  Lack of Bureaucratic will. (Monitoring)  Fail to make Rules and regulations simple and short. (Forms and Income tax)  Fail to frame the time limit for processing file or service except few services. (Revenue Certificates)(Revenue Certificates)  Fail to make process Re-engineering. i.e. file procedure, workflow of service, etc., (To get Marriage finance Assistance 16 enclosure and 9 workflow required.)(To get Marriage finance Assistance 16 enclosure and 9 workflow required.)

15  Quality of citizen service  Lack of comparative study and adoption of best practices.  Lack of practical solutions and recommendations by the Commissions at times due to idealistic attitude.  Corruption in all level and weak anti corruption agencies.

 National Factors:-  Emergence of powerful technological solutions- computers, IT  Increasing expectations from the Governments to ‘perform’,  Globalisation,  Increasing disparities,  Transformation of the world into a global village  Role of International Organisations:-UNO, EU, WB, IMF etc. 16

 UNDP defines it as “aggregate machinery (policies, rules, procedures, systems, organizational structures, personnel, etc.) funded by the state budget and in charge of the management and direction of the affairs of the executive government, and its interaction with other stakeholders in the state, society and external environment.” 17

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 China: Established a socialist market economic system through a separation of functions of government and enterprises, simpler administration, unified leadership and higher efficiency.  Japan: Reorganization of central ministries, review of public corporations for deregulation, fiscal structural reform, promote decentralization review of social security programmes 19

 Korea: Enhance democratization process, promote further liberalization measures in economic and political spheres, regional development, devolution of powers to local authorities, administrative transparency.  Philippines: Extend local governance and decentralization, promote privatization programme by divesting government-owned and controlled corporation, implementation of attrition law for downsizing civil service.  Thailand: Re-engineering government agencies involved in delivery of public services and international trade, public service performance improvement, management by result through planning and monitoring process. 20

 (Long Way to Go………..)  Lot of Committees and Two Administrative Reform Commissions (ARCs)  Great Initiative: Modern Aspects Covered in 2nd ARC  Future Reforms should focus on:  e-Governance Implementation at all levels of Administration: (SMART)  Administrative Accountability to be taken to maximum levels  Capacity & Infrastructure Building in a synchronized manner  Decentralization and more of Civil Society’s role in future Administration 21

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24 How many days do you take to get a community certificate?  Tamil Nadu - 15 days  Andhra Pradesh -15 days  Kerala - 7 days

SUBMISSION OF APPLICATION TAPAL SECTION OF SW OFFICE FIELD VERFICATION BY RURAL WELFARE OFFICER EXTENSION OFFICER ASSISTANT BLOCK DEVELOPMENT OFFICER FIELD VERIFICATION APPROVED BY BLOCK DEVELOPMENT OFFICER SANCTION OF FUND APPROVED BY SWO ASSISTANT ACCOUNTS OFFICER FOR SANCTION OF CHEQUE ACCOUNTS OFFICER SIGN THE CHEQUE DESPATCH SECTION HANDOVER THE CHEQUE TO CITIZEN

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