Organisational Culture Change and Leadership in a Multi Utility

Culture Survey Human Synergistics engaged Executive Team completed Leadership Impact Survey Organisational Culture Inventory (OCI) and Organisational Effectiveness Inventory (OEI) surveys undertaken over 4 week period – July % response rate

Survey Results Balance of task and people High security focus Primary styles driving culture – avoidance and oppositional Minimal Constructive styles Very busy, yet not focussed on the right things

Operational Business Units NetworksGenerationRemote Operations Water Services Retail

What the data told us Consistent cultural style across business units and locations Culture firmly entrenched Challenged the “we’re different” myth High job security, positive intention to stay and low stress Mission and Philosophy, Leadership and Management, Problem solving skills

Understanding Culture

Leadership CulturePerformance Leadership | Culture | Performance

2009 Results N = Results ; N = 53 StylePercentile TestRetestShift SignificanceStylePercentile TestRetestShift SignificanceStylePercentile TestRetestShift Significance NS: Not Significant;*: p < 0.05; **: p < 0.01; ***: p < Statistical results are based on t-tests carried out on raw (rather than normed) scores. Service Delivery Business Unit AchievementApprovalOppositional NS NS NS Self-ActualisingConventionalPower NS NS NS Humanistic- Encouraging DependentCompetitive NS NS NS AffiliativeAvoidancePerfectionistic NS NS NS

2009 Results N = Results N = 14 StylePercentile TestRetestShift SignificanceStylePercentile TestRetestShift SignificanceStylePercentile TestRetestShift Significance NS: Not Significant;*: p < 0.05; **: p < 0.01; ***: p < Statistical results are based on t-tests carried out on raw (rather than normed) scores. Internal Support Business Unit AchievementApprovalOppositional * NS NS Self-ActualisingConventionalPower NS NS NS Humanistic- Encouraging DependentCompetitive NS NS NS AffiliativeAvoidancePerfectionistic NS NS NS

2009 Results N = Results N = 14 StylePercentile TestRetestShift SignificanceStylePercentile TestRetestShift SignificanceStylePercentile TestRetestShift Significance NS: Not Significant;*: p < 0.05; **: p < 0.01; ***: p < Statistical results are based on t-tests carried out on raw (rather than normed) scores. High Performing Technical Team within Operational Business Unit AchievementApprovalOppositional NS NS NS Self-ActualisingConventionalPower NS NS NS Humanistic- Encouraging DependentCompetitive NS NS NS AffiliativeAvoidancePerfectionistic NS NS **

What the results told us Moving in the right direction Varied rates of progress Business units need to do more Leadership – culture – performance link was apparent Move from knowing to doing Continue with current activities and do more

Challenges of change Executive Buy In Maintaining momentum Time Working in the culture Change fatigue Competing with operational demands- keeping culture change on the agenda Encouraging support and creating environment for new leaders to develop and apply learnings

Insights Engineering mindset Leadership and commitment Revisit the basics Keep focus on what is needed to change Support Takes time Celebrate every win, acknowledge achievement and reflect

What’s next? Building accountability Recognition and Acknowledgement Continue with existing initiatives Increased business unit involvement and action Team leader development programs Coaching for improvement and support