GROWTH today Return tomorrow Helen McPhun, LEARNPLUS Ltd and McZoom Ltd Kathryn Scott, Waitemata District Health Board

Outline  Why this study?  What did we do?  What did we find?  What did we learn?

GROWTH: GROWing Talent in Health

Engagement of Coachees Underlying Purpose Overall Goals ROI Objective

Engage Learners Level 1 - Reaction Stimulate Learning Level 2 - Learning Improve Performance Level 3 - Application Produce Results Level 4-Business Impact Quantify ROI - Level 5 - ROI Based on work from Dr Donald Kirkpatrick Drs Jack and Pattie Phillips & Peter Drucker Business Objectives Performance Objectives Learning Objectives Reaction Objectives ROI Objective

What should we/could we measure?

Goals and objectives Business Objectives Performance Objectives Learning Objectives Reaction Objectives Maintain or increase productivity Remain with DHB BAU and staff feel engaged & do not hinder progress Positively influence: leading change communication planning coping with change decision making efficiency effectiveness Achieve own developmental objectives. Increased confidence: leading change communication planning coping with change decision making efficiency effectiveness Have a positive reaction to the coaching programme and the process.

Data collection Evaluation methods (what/how) –Surveys –Focus groups –Interviews –Follow ups Time frames (when) –Pre –Mid –Post People (who) –Coaches –Coachees –Managers –HR

Reaction/Delivery Strong agreement: My coach was skilled and responsive to my needs Coaching was a good investment of my time I would recommend the GROWTH coaching programme to others. Overall programme value: ‘very high’

Learning ‘Coaching helped me to achieve my developmental objectives’. ‘Coaching gave me time to reflect.’ ‘Coaching increased my self awareness.’ Confidence in... Leading changeCommunication

PlanningDealing with difficulties

Coping with changeDecision making

Performance

Confidence & increased performance in: Leading change Communication Planning Dealing with difficulties Coping with change Decision making Increase in: Performance Efficiency Effectiveness How to turn intangibles into tangibles?

Productivity increase per day Coachee 130 minutes Coachee 230 minutes Coachee 360 minutes “(My) output has increased. This is not due to improved systems for admin, rather increased confidence and faster communication with key people to facilitate decision making.” ActivityTime saving per week Coachee 1 Coachee 2 Coachee 3 I prepare and plan for meetings better and so they are more efficient 1h 0 I make decisions more rapidly0.5h1h3h I am not having to 'fire fight' and deal with resistance 2h 0 Total 10.5 hours “(My) input into meetings feels more valuable. Improved facilitation of meetings leads to tangible outcomes - rather than agenda items rolling around for months on end.” Business impact

Business as usual? “There doesn’t seem to be a lot of angst – People sound highly motivated and engaged in the process”. “(I’m) not sensing resistance and anxiety, which is usual for things like this”

Costs and benefits CostsBenefits Pre-programme analysis - planning $ Increased productivityConservative estimate of time saved triangulated with coach, coachee, management Development costs More efficient, better planned meetings Delivery costsLess fire fighting re resistance Operational costs Commitment to DHB Conservative estimate of lower staff churn Evaluation costsPositive talk of DHB Easier to attract staff – not quantified

How could we isolate the effects of coaching?

Isolating the effects Self selection The nature of the project The overall leadership of the project

Total Costs Total Benefits Benefit/Cost Ratio ROI Year One (Conservative) % Year One without having to replace one coachee % Year One without having to replace one coachee’s staff member %

Total Costs Total Benefits Benefit/Cost Ratio ROI Year One (Conservative) % Year Two (Conservative) %

Coaching can be evaluated! Coaching works! Growth Reframed Take a business partnership approach Flexible planning is key Triangulate Motivated people with supportive senior leadership do best in this programme. Strengthen study

Report to key stakeholders Data to inform others about impact of GROWTH Use GROWTH to support other organisational initiatives Use approach to evaluate other programmes