WE TAKE THE GUESSWORK OUT OF IT

Slides:



Advertisements
Similar presentations
FMS. 2 Fires Terrorism Internal Sabotage Natural Disasters System Failures Power Outages Pandemic Influenza COOP/ Disaster Recovery/ Emergency Preparedness.
Advertisements

IT Asset Management Status Update 02/15/ Agenda What is Asset Management and What It Is Not Scope of Asset Management Status of Key Efforts Associated.
Steve Lewis J.D. Edwards & Company
IBM SMB Software Group ® ibm.com/software/smb Maintain Hardware Platform Health An IT Services Management Infrastructure Solution.
RiT PatchView Solution
Open ticket. Populate with data gathered Event Validation Gather CI service data, check for known outages Update event with ticket # Resolve incident.
ServiceDesk Plus MSP Product Overview. Why ServiceDesk Plus - MSP? Capability of Managing Multiple Client’s in one Help Desk Stop Juggling with multiple.
Jeff Hart M2 Technology IT Situational Awareness 2.
Major Incident Process
Integrating The Datacenter OpalisRobot MOM Operator.
Vice President of Facilities
Vendor Briefing May 26, 2006 AMI Overview & Communications TCM.
A Federated Approach to Systems Management Todd Nugent Mike Huffstatler Sr. Product Specialist Systems Engineer.
Validata Release Coordinator Accelerated application delivery through automated end-to-end release management.
The Business Value of CA Solutions Ovidiu VALEANU Senior Consultant DNA Software – CA Regional Representative.
RiT ’ s PatchView Solution. A Selection of Key Customers.
1 ECM System Monitor in the CMOD Environment. © 2013 IBM Corporation Enterprise Content Management IBM ECM System Monitor Improve Availability / Lower.
BETA!BETA! Building a secure private cloud on Microsoft technologies Private cloud security concerns Security & compliance in a Microsoft private cloud.
Integrate into existing systems with PowerShell integration modules Extend by building PS modules to enable integrating into other systems Optimize.
ITIL: Why Your IT Organization Should Care Service Support
MANAGED SERVICES OPERATIONS. Increasing IP Infrastructure Complexity Requires Greater Need for Services Data Center B2B Links Branch Offices Distribution.
WE TAKE THE GUESSWORK OUT OF IT. 2  A Vmware Operations & Management Tool  Built on LAMP Stack  Offered as OpenSource  Turn-Key VMDK - No installation/compilation.
Demonstrating IT Relevance to Business Aligning IT and Business Goals with On Demand Automation Solutions Robert LeBlanc General Manager Tivoli Software.
Cloud Attributes Business Challenges Influence Your IT Solutions Business to IT Conversation Microsoft is Changing too Supporting System Center In House.
Computer Associates Solutions Managing eBusiness Catalin Matei, April 12, 2005
Cliff Evans Management Lead Microsoft UK System Center Overview.
Your Own Marketplace App Stores with Software Management! Introducing
© 2009 VMware Inc. All rights reserved VMworld Update Ian Moore - Country Manager Ireland ie.linkedin.com/in/iantmooreiantmoore.
EnterpriseAlert ® Reliable, Auditable Notifications, and Mobile Response for Rapid Incident Management Best in-class Performance ISV Partner Alliance Value.
7/23/2009 Capabilities Briefing For CDCA Andy Carter
Schneider Electric 1 Foundational BUSINESS OVERVIEW Rev 2 Virtualization and physical infrastructure – Integrations with Microsoft and VMware.
Doing More with TeamTrack May 1, /17/2015 6:14 PM Goals and Objectives Increased Reuse of Critical Assets Increased Productivity and Effectiveness.
EarthLink Server Management and Monitoring Updated August 6, 2015.
System Center 2012 Certification and Training May 2012.
© 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partners only. Do not distribute. C
Powering your CTS Investment with Diagnostics and Resolutions Paul McCloskey.
One Marketplace Access Exchange.
4/24/2017 © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks.
Uwe Lüthy Solution Specialist, Core Infrastructure Microsoft Corporation Integrated System Management.
Enable self-service – users make requests on demand Standardize and deliver Templates, workflows, processes and a common CDMB enable automation The Service.
IT Priorities Minimize CAPEX Maximize employee productivity Grow the business Add new compute resources real- time to support growth Meet compliance requirements.
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 1 Automate your way to.
System Center Lesson 4: Overview of System Center 2012 Components System Center 2012 Private Cloud Components VMM Overview App Controller Overview.
Agenda Data center challenges Main central themes facing every IT decision maker today Overcome flat budgets Cope with relentless growth Meet increased.
Cloud Computing Use Case Draft v2.
20409A 7: Installing and Configuring System Center 2012 R2 Virtual Machine Manager Module 7 Installing and Configuring System Center 2012 R2 Virtual.
Nigel Cain Senior Program Manager Microsoft SCVMM, SCO and SCSM Integration IT Service Management for the Private Cloud Greg.
HDPlus Help Desk Management HDPlus, Inc. Landline: Fax Cellphone:
Sicherheitsaspekte beim Betrieb von IT-Systemen Christian Leichtfried, BDE Smart Energy IBM Austria December 2011.
GRC: Aligning Policy, Risk and Compliance
© 2014 Level 3 Communications, LLC. All Rights Reserved. Proprietary and Confidential. Simple, End-to-End Performance Management Application Performance.
IIS Project and Contact Management Systems (CMS): An Efficient Comprehensive Management Approach to IIS Recruitment, Training and EHR Integration IIS Community.
Copyright © New Signature Who we are: Focused on consistently delivering great customer experiences. What we do: We help you transform your business.
KeepItSafe Solution Suite Securely control and manage all of your data backups with ease, from a single location. KeepItSafe Online Backup KeepItSafe.
 Remote monitoring and management (RMM), also known as network management or remote service software, is a built on application to help managed IT service.
Windows 2012R2 Hyper-V and System Center 2012
Azure Site Recovery For Hyper-V, VMware, and Physical Environments
WE TAKE THE GUESSWORK OUT OF IT
OIT Security Operations
Service Assurance in the Age of Virtualization
Hybrid Management and Security
Microsoft Operations Management Suite Insight and Analytics
Inteligente helpdeskløsninger i kundesentrene
Cisco’s Intelligent Automation for Cloud
ITIL: Why Your IT Organization Should Care Service Support
20409A 7: Installing and Configuring System Center 2012 R2 Virtual Machine Manager Module 7 Installing and Configuring System Center 2012 R2 Virtual.
ITIL: Why Your IT Organization Should Care Service Support
Microsoft Virtual Academy
ITIL: Why Your IT Organization Should Care Service Support
Network Monitoring System
Presentation transcript:

WE TAKE THE GUESSWORK OUT OF IT

The OpSmart Vision Service Delivery Cost Optimization ITIL Focused Operations Efficiency Integrated Infrastructure Automation

ITIL Service Management Modules Colocation - Datacenters Product Architecture: ITIL Based Technology Focus Orchestration Monitoring CRM DNS Load Balancer VM Ware Filer Management Hardware Fault Log Analysis Function CMDB Production DR Inventory Management Service Mapping Monitoring Dashboard Problem Management Contract Compliance SLA Management Decision Center Change Management Incident Management Task Tracking Fullfilment Orchestration CEWD Performance Management DC1 DC2 ITIL Service Management Modules Colocation - Datacenters DC3 DC4

The Opsmart Vision: Development History Alert to Resolution Automation Document > Validate > Orchestrate > Resolve Absolute Automation Package Prototype / Runbook / Blueprint of Complex tasks: Example: Creation of a Firewall Rule Orchestration Solid APls / Hooks into third party devices: Peoplessoft, Uptime, Netapp, Infoblox, Scalent, etc. Integration CMDB Management, Change Management, Incident Management, Provisioning, Account Management ITSM Modules

Management / Integration The Opsmart Vision: ITSM OPEX Optimization 45 Onsite Resources 30 Remote Resources 20 Remote Resources 10 Remote Resources $ Management / Integration $ Orchestration Total Automation $ $ Event Management Asset Management Incident Management Change Management Remote System Management Persona Management DNS Management Storage Management Configuration Management Load Balancer Management Firewall Management Real-time Alert Response Self-Healing Intelligence Defined Fix Execution Automatic Resource Mgmt Auto CR management Auto Incident Closure

Product Maturity - What does Opsmart Do? Opsmart Module Name Inventory Management Client Notification System - MH Notify System Administration (Remote Commands) Client Account Management Incident Management Change Management Project Task Management Provisioning - Fullfillment Contract Compliance - Insight MH Staff Contact Management Monitoring - Ops Panel SLA Management Advance Reporting - CEWD Virtualization Management - ApSmart DNS Management - NameSmart Filer Storage Management Datacenter Management Vendor Management

Product Maturity cont. ~3 million lines of code powering : Opsmart Module Name Virtualization Management for VMWare NetApp Integration/Automation Module NetApp Autogrow/Autoreclaim Module ~3 million lines of code powering : 1800 Oracle DBs 13 Datacenters 120 Esxi 7000 VMs 300 Netapp Storage Filers 700 NetworkDevices

Business Impact Summary Business Intelligence Solutions Advanced Reporting, SLA Management and Client Early Warning Detection Reports. These solutions provide in-depth insight into the quality of Managed Hosting Services provided to clients as well as proactive indicators and preventive measures to reduce cancellations. Collaboration Integrated Monitoring Dashboard, Incident Management, Change Management and client Notification provide superior collaboration capabilities for the Managed Hosting Teams to communicate and escalate issues through resolution and closure. Data / Systems Integration Integrated DNS Appliance Management along with inventory, CRM and Monitoring Systems reduce process break-downs and increase productivity and service quality Continuity / Risk Management A Complete Disaster Recovery site in the event of outages to the production site ensures service continuity, Furthermore, built-in auditing and logging mechanisms ensure control, security and compliance. Business Process Management Integrated provisioning system, contract compliance and client reporting solutions ensure accurate delivery of Managed Hosting Services and enforcement of contractual limitations that result in further revenue recognition. Virtualization / Automation Simple User Interface in Opsmart provides a powerful ability to provision a client in virtual datacenters in minutes vs. days in the old manual processes. The automation of client provisioning using combined templates/blueprints have increased productivity, reduced mistakes and ensured on time delivery of MH Services.

Contracts Provisioned Client Notifications Sent Numbers: A case study… 1,200 Clients Hosted 3,795 Contracts Provisioned 7,333 Devices Managed 350 Opsmart Active Users 350,000 Client Notifications Sent 4,200 Project Tasks Handled 57,123 Change Requests 252,721 Incident Tickets

Achieving Tasks Via Automation - Netapp

90%+ of Storage Escalations handled by Remote Team

... Increasing Service Quality * Snapshot of Client Early Warning Detection Report. Correlation of Massive Client Data. Goal: Enhance Client Service Experience by proactively reaching out to unhappy clients to show that we care.

CMDB Map (VmWare Auto-Discovery)

Storage Management Module

Central Monitoring Dashboard - Firefight View

Event Correlation

Single Pane of Glass

Capacity Management

WE TAKE THE GUESSWORK OUT OF IT

www.nocsmart.com INDIA USA 583/1, 2nd Floor, Sree Kumaran Salai, Avinashi Road, Back to Arcadia Hotel, Civil Aerodrome Post Coimbatore - 641 014. Tamil Nadu, INDIA Phone: 0422-4271184 R/O 6-2-40, A.C. Guards, Dollar Chambers, Flat No. Phase -I , Penthouse 5th Floor, Hyderabad - 500 004, Telangana, INDIA 951 Russell Avenue Suite C Gaithersburg, MD 20879 Phone: 301-337-7164 Email: support@nocsmart.com www.nocsmart.com