ICT & Digital Strategy and Transformation Claudette Jones The City of Edinburgh Council

City of Edinburgh Council Population500,000 people Staff18,600 (2 nd biggest in the city) Revenue Budget£1Bn ICT Budget£35m Supported Desktops 7,000 Corporate 10,000 Learning and Teaching

Estate

Challenges ICT was largely outdated and unfit to support the Council’s ambitions The Council had few real on-line transactions Long history of staff dissatisfaction with the ICT Service Innovation was dead No engagement with customers or anyone else externally!

Empowered Partners Empowered Management Empowered Elected Members Empowered Businesses Empowered Workforce Empowered Citizens Empowered Learners Empowered Visitors and Students Stakeholder engagement so far… Citizens Focus groups based on segmentation analysis Analysis from Edinburgh People’s Survey ICT and Digital Board Extended CMT Senior Management Teams Directorate ICT and Digital Boards Elected Member ICT Sounding Board Elected Member Open Day Focus groups with each directorate Employee Survey 2012 ICT Survey ICT Open Day Survey with visitors Visit Scotland Focus group with Students Edinburgh Partnership Executive NHS Lothian Business Gateway Survey with local Businesses ICT and Digital Leads Research from Learning and Teaching refresh Head Teachers ICT project group

Incremental change, is not enough

Citizen Engagement Desk based analysis Workshops

Citizen Engagement Co-design of web-site

Workforce Storyboard Internal Engagement Staff/Elected Member Open Days

“Our use of technology means that we provide improved services which are easier for customers to access” Empowered Services Empowered Partners Empowered Management Empowered Elected Members Empowered Businesses Empowered Workforce Empowered Citizens Empowered Edinburgh “A City where where technology Is used to make my visit easier and more enjoyable” “ICT provides me with the information and tools I need to manage an effective and efficient organisation” “ICT allows me to interact with citizens to better understand and meet their needs” “ICT makes Edinburgh an even more attractive place for doing business” “ICT enables me to interact with the Council, through my choice of technology, and keeps me informed on the things which are important to me” Edinburgh, a city empowered through ICT “Technology makes a real difference to the way we provide joined up services to the people of Scotland” “ICT helps make my role easier and allows me to engage effectively to improve my work” “Our schools use technology well, really improving teaching” Empowered Learners Empowered Visitors

Aligning the Programme 150 projects reviewed to understand their outcome focus. Map to Council priorities and Partnership Outcomes

External engagement so far…

What does the transformation plan look like? 150 projects including:  Implementing new Governance and team structure  Refresh all corporate and school desktops  Upgrading key systems like HR and Finance  Creating a responsive web site  Creating a Golden Record or “single view” of the customer  Connecting to Scotland-wide Citizen Account for improved logon  Video conferencing from the desktop  Collaboration tools with partners  Full business functionality on iPads  New Contact Centre Management System with Social Media and Live Chat  30 top transactions fully on-line  Simplifying architecture to improve future speed of change  Implementing Business Intelligence to redesign services based on data  Assisted Digital programme

What’s changed in a year? Perceptions Agile development Ambitious targets Early engagement Focus on citizen Core building blocks Commercial focus

What have we achieved? New ICT and Digital Strategy complete Wave 1 projects ahead of schedule – 150!!! Wave 2 under development Relatively little spend for the scale of change Learned a lot from customers Very positive feedback ICT team has changed Whole approach to technology delivery has changed

Service Scope

Sourcing Strategy Some key principles Value for money Openness Community benefits/ sustainability Encouraging innovation

19 Notices published January 2014 OJEUPQQ Longlist and ITPD Dialogue Shortlist and Detailed Solution Evaluation and Award Issued and Evaluated February 2014 Invitation to Participate March 2014 Outline Solutions Summer 2014 ISDS Autumn 2014 ISFT Spring 2015 Preferred Bidder April 2015 Indicative Timeline

Key Messages Doing things differently Doing different things Putting the customer first Delivering at scale and pace