CUONG NGUYEN PRIYA PAKHANAVAR RUSSELL ROBINSON RPC Hotels

Table of Contents Business Requirements Context Level Diagram Level 0 Data Flow Diagram Level 1 Data Flow Diagram Level 2 Data Flow Diagram

Business Requirements Customers will be able to create accounts to keep track of their reservations These same accounts will enable customers to return to special features/member only pages  check room availability  special promotion discounts Areas for development  Online transactions  A connection to a third party payment service would be set up to support credit card payments via the web site

Business Requirements The current management database would expanded to support online transactions. Logins at the front office of all the departments will update the respective tables real time Generation of new reports like Returning Customer report, Customer Satisfaction Report, Weekly Sales

Context Level Entities  Customer  Staff  Manager  Credit Card Clearing House Data flow to and from external entities

Context Level Diagram

Level 0 Entities  Customer  Staff  Manager  Credit Card Clearing House Processes  Customer Processing  Order Processing  Promotion Processing  Report Processing Data Stores  Customer Data  Reservation History  Inventory  Promotion

Level 0 Data Flow Diagram

Level 1 Data Flow (Promotion Processing) Entity  Manager  Customer Processes  Evaluate Occupancy Rate  Establish Promotion Campaigns  Send s Data Stores  Reservation History  Customer Data  Promotion

Level 1 Data Flow Diagram (Promotion Processing)

Level 2 Data Flow (Send s Process) Entity  Customer Processes  Processing  Batch Process Data Stores  Promotion  Customer Data

Level 2 Data Flow Diagram (Send s Process)

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