A WIN WIN Approach Goodwills and Community Colleges Align Mission to Impact Student Success Tanya Anderson Goodwill Industries International Mary Moorhouse American Association of Community Colleges

Goals of Session Provide insights for leveraging community college and Goodwill assets to support common missions Demonstrate sustainable opportunities for increased access to and success for low-income adults in community colleges Examine strategies for enriching internal and external support services for student learning, achievement, and success

Donated Goods/Retail 2011 Mission Results 2011 167 million shoppers; 79 million donors annually $4 billion generated; 2 billion pounds of donated goods diverted annually More than 2,750 retail outlets 105,000 employees U.S., Canada, and 13 other countries Goodwill works to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their full potential through learning and the power of work. Mission Results 2011 4.2 million individuals served More than 189K people placed in jobs 83 percent of revenues funded employment programs and support services

Proprietary and Confidential

C4: Vision Foster Intentional And Sustainable Engagement Between Community Colleges and Goodwills to Build Stronger Economies and Communities

C4: Purpose Increase college and career success for low-income adults through: documenting, promoting, and replicating high impact partnership models throughout the Goodwill and community college networks.

Let’s see what it’s all about! C4 Initiative Let’s see what it’s all about!

C4: Benefits to Community Colleges Extends reach into targeted populations Low-income Immigrant communities Veteran/military spouse People with disabilities Improves completion rates for college certificates, credentials, and industry certifications Increases effectiveness and efficiency of both organizations Provides access to facilities, instructors and other resources of Goodwill Industries

Community College/Career Collaboration (C4): History 2009 Thinking to Action Institute Gathering at Northern Virginia Community College 2010 Informal advisory group AACC, GII, Aspen Institute, Jobs for the Future, 3 local partnerships Applied for/Received Lumina Foundation for Education investment 2011 AACC WDI Launch Documentation/Learning Labs Virtual Engagement Additional Lumina investment 2012 AACC WDI Planning/Training Event Reporting Tool Launched C4 Clearinghouse Launched

C4 Initiative Goals 2011-2014 Progress to Date Individuals Receiving Market-Valued Credentials 18,000 4,057 Number of Active Partnerships 89 63 Number of Promising Practice Models Documented 9 5

Shared Goals Create opportunities for clients/students to access industry recognized training and market valued credentials. Cultivate a pipeline of trained and certified individuals to meet the demand of local economies. Earn course credit that is stackable and portable. Support student success in degree attainment

Strategy: A WIN WIN Approach Goodwills provide: Access to untapped populations who lack college credentials Access to basic education programs (ABE, GED, soft skills and career-readiness training) Access to wraparound and transitional services (college preparation, transportation, housing and childcare assistance, case management, job placement assistance) Access to unrestricted funding Community colleges provide: Access to academic advancement and workforce training (credits and market-valued credentials) Access to assessment and academic counseling services Access to post secondary funding, financial aid and other post secondary education grants

Tactic: System Integration Utilizing business models that leverage the organizations’ unique strengths, resources, assets, talents and funding Assets space, equipment, staff, counselors or funds Language non-credit vs. credit, financial aid, co-enrollment vs. dual enrollment, revenue sharing, supportive services, case management Business engagement single touch strategies to engage employers in program design, oversight, internships and hiring Data sharing labor market and co-enrolled student information

Emerging Business Models Co-Enrollment Revenue Sharing Asset Sharing Career Academies Sector-Based and/or Student Focused College Navigation Dual Track (ABE, GED, Certified Training) Distance Learning Learn and Earn Prior Learning for Credit Multiple Partnership Approach

C4 Tools & Resources Community College/Career Collaboration Introductory Video Promising Practice Training Modules Data Reporting Tool (designed by The Aspen Institute) Partnership Model Replication Toolkits Business Model Query & Guide C4 Clearinghouse http://c4.goodwill.org

Looking Ahead Develop more intentional mentorship relationship and activities 60+ by 2014 Regional and State expansion efforts Virginia, California Business engagement Sector-driven initiatives (trade associations) National employers in local markets Non-credit to credit strategies Prior Learning Assessment

Examples of Successful C4 Programs and Business Models Shared Assets Model (Winston-Salem, NC) Goodwill Industries of Northwest North Carolina and Forsyth Technical Community College Co-enrollment Revenue-Sharing Model (Northern Virginia) Goodwill of Greater Washington and Northern Virginia Community College Revenue Sharing – Alternative Career School Model (San Antonio, TX) Goodwill Industries of San Antonio and Alamo Colleges

Examples of Successful C4 Programs and Business Models Career Pathways Navigation Model (Seattle, WA) Seattle Goodwill Industries and King County Community Colleges Revenue-Sharing Co-Enrollment Model (Huntington, WV) Goodwill Industries of the KYOWVA Area and Mountwest Community Technical College (MCTC)

Upcoming Model Sharing Learning Labs Non-Credit Transition Model Tacoma Goodwill Industries and Pierce County Community and Technical Colleges June 26, 2013 Next Step Alliance Dual Track Model Goodwill Industries of Kansas, Inc. and Wichita Area Technical College August 28, 2013

Seattle Goodwill Industries’ Career Pathways Navigation Model Monica Cheng, MAEd College Navigator Claudia Sanchez

CAREER PATHWAYS NAVIGATION MODEL (3 VARIATIONS) Launched by Seattle Goodwill Industries, Inc. to provide a “student-centered” approach to help participants identify the career path and related training program that is best fit for them Two main components – college readiness and college navigation Students enroll in a wide range of programs - from one- quarter certificates to two-year degrees - in a range of industries (health care, accounting, automotive, etc.), across all the local community colleges. Monica/Claudia: Intro model, pr video

Career Pathways Navigation Model (Video)

Program Origins / Partnership Drivers Increasing access to middle-skill, middle-wage careers – and the training necessary to obtain them – for adults with barriers to employment Increasing student transitions from basic skills to college level, increasing college completion rates Leveraging strengths, not reinventing the wheel Many colleges, all different Existing short-term stackable certificate programs, IBEST programs, and degrees – and existing workforce funding streams Shoreline CC Auto Navigator, Seattle Jobs Initiative Community partnership, connecting to support services

Basic Model Variations Community College 101 class – at Goodwill or at College Navigator – full-time onsite at Goodwill or College Primary referral sources – community, CBO, college basic Funding – joint grant, non-financial MOU, informal partnership

Students Referrals, sources of students – other Goodwill classes, self-referrals, college basic skills, other CBOs, college workforce ed inquirers, past participants Eligibility – no degree, 215-220 CASAS reading, desire to do prof/tech training and go to work, need navigation assistance Intake Process – 1:1 with Navigator

Students (Part II) Demographics – typical 30’s, but 18-65+; low-income, over half immigrants/refugees, majority women, majority unemployed, first generation, below college-level skills Support Services – Goodwill Case Manager, direct & leveraged Transportation, clothing, food, vision, medical, dental, housing… Individual assessment of needs and plan to address them Combination of direct and leveraged services, plus referrals

Barbara Jarrett, Seattle Vocational Institute [Link to Video] https://vimeo.com/44355085

College Readiness / CC101 Development process – college input, Goodwill student input, SJI input, research (MDRC, JFF, etc.) CC101 – curriculum content, structure Career exploration, labor market realities, ed/income link College vocab, college myths, college navigation Placement test prep, Student skills Financial aid, other funding sources, support services Goal setting, self-advocacy, budgeting Goodwill vs college location – accessibility, degree of integration Individual College Plans – with Navigator Navigation vs Case Management

Student Feedback “I had no direction in attending community college, but wanted to. College 101 gave me a sense of what I would be expecting and gave me THAT direction I was lacking.” “I took this class because I needed to know what career to pursue. I have finally picked the program that best matches my interests and at the same is in demand.” Claudia

Student Feedback “The six weeks of College 101 made me feel comfortable with entering a community college. It gave me the necessary tools in starting my first quarter. Goodwill gave me a sense of security and the possibility that my academic goals can be reached.” Claudia

College Enrollment / Training Programs Enrollment process / Funding / Delivering training College roles, departments and staff involved Navigator role Student role Evolution of navigator vs student roles: Pre-college enrollment Quarters 1 and 2 Quarters 3 and 4 Quarter 5+ Typical certificate/degree programs Typical level(s) at enrollment

Funding – Program & Students Program Funding (staff, facilities, equipment) Goodwill: Navigators, case management, basic ed classes Grants, BFET, retail revenue, individual donors Colleges – training facilities and equipment, faculty, accreditation State FTE funds, tuition, grants Student Funding (tuition, books, supplies, etc.) Colleges: Pell, BFET, Opportunity Grant, WIA, Worker Retraining, WorkFirst, etc. Goodwill: Assistance if “holes” in college funds, scholarships, evolution over year

Outcomes / Impacts Individual students Program metrics Alignment with college momentum points, Community Center for Education Results, funding analysis As of October 2012: 74% completed CC101 67% of CC101 completers enrolled in college 80% earn college-level credits (though most test in below-college) 75% earn certificate/degree, get a job in the field, and/or transition to self-navigation 5th qtr and beyond Systems impact, college impact NOTE: On 67% of completers enrolling—we continue to work with all students who complete CC101 to enroll, whenever they are ready to enroll

Regional, National Connections CBO/College Peer Learning Group SkillUp Washington Start Next Quarter Momentum Points Opportunity Grant Pathway to Completion Pathways to Careers Achieving the Dream Gates, Compass Prep Community Center for Education Results KEY: No detail on each partner, spotlight that we are trying to be in alignment with the higher ed and workforce work in our community. Helping to inform the process, on planning committees. *RTC, initial college partner, is Achieving the Dream college *Gates: Don’t Take the COMPASS Cold effort *CCER: Cradle to Career effort, focused on the post-secondary ed side, participated in post-secondary ed committee

THANK YOU! Want more information? c4@goodwill.org Mary Moorhouse mmoorhouse@verizon.net 215-242-2635 Tanya L. Anderson Tanya.anderson@goodwill.org 240-333-5316 THANK YOU!