Interactive Services

New Tendencies Time to Market Connectivity Intangible Business Environment changes very fast that makes difficult to define the focus All products and services have tangible and intangible economic value. The intangible value grows fast, supported by information of relationships. All kind of thinks have been electronically interconnected - products, people and enterprises - in the way for open boundaries

access any time access any where real time operation Customer interaction know how / forecast customization self provisioning/self customer care New Requirements

To move in the value chain End to end solution offering Just in time solutions availability One stop shopping Integrated and managed services Partnership development Global reach availability for their Customers Challenges for ISP

Devices Applications/Services Service Platform Basic IP Services Network Network Oper. Systems Development Platform Services Architecture Evolution

PCs comparison PC Generation D Application /Services Services Platform Operational System Hardware Application Network/ Basics Services

Devices Applications/Services Service Platform Basic IP Services Network Network Oper. Systems Development Platform Services Architecture Evolution

User Aggregation Edge Services Packet Switching Optical Core FixedWireless IP/ATM/FR Mobile Cable DSL ISDN/Dial Services Architecture Evolution

ATM SONET/SDH IP Optical SONET/SDH IP Optical IP Optical Multiplexing Protection e Layer Management Lower cost, Lower complexity and lower overhead Services Architecture Evolution

Devices Applications/Services Service Platform Basic IP Services Network Network Oper. Systems Development Platform Services Architecture Evolution

Internet Access Services dial access corporate wholesale (ISP) dedicated access corporate on demand burstable

DIGEX WORLDCOM DIGEX WCOM/Embratel HOSTING Custom Managed Dedicated/Shared Co-location Custom Managed Dedicated/Shared Co-location Custom Managed Dedicated/Shared Collocation Hosting Services

The customers share a network that operates in the same level of reliability provided by the private networks Service Provider Shared Network Access VPN Enterprise access Wholesale Intranet VPN Branch offices Call centers Extranet VPN Business-to-business Industry groups VPN Internet, IP, IPsec FR, ATM, MPLS Internet, IP, IPsec FR, ATM, MPLS IP VPN Services

Devices Applications/Services Service Platform Basic IP Services Network Network Oper. Systems Development Platform Services Architecture Evolution

IP COM Uvsl.. Msg Voice Browser Pre Paid Any Content Mgmt WBIC Services Platform Security Directory The services platform enable new product and services to be fast implemented from already existents basic services. Services Platform

Security Services Managed Firewall High availability Firewall Intrusion Detection and Response VPN Site-to-Site e User-to-Site Antivirus Web Site Blocking Strong Authentication Network and Hosting Scanning

Residential VoIP IP trunking Corporate VoIP Remote PBX e-Call services Internet call waiting Virtual second line conference calls VoIP Services

Sender Leaves A fax message via fax machine FAX IP FAX Recipient Redirects Fax Messages to any fax machine Recipient Reached at multiple locations via a Single Number Reach Sender Leaves Voice mail via wireline or wireless phone Sender Leaves via PC FAX Recipient Listens to voice mail, and fax message headers via wireline or wireless phone Recipient Views and faxes, and listens to voice messages on the PC FAX Recipient Receives Notification of new messages via MWI, stutter dial tone, SMS, client and pager Mobile Office Pager Unified Messaging

Multimedia Applications source: Cisco 1,000 users Live video: 1 Mbps Demand: 1 Gbps Streaming video

Management and Distribution Technologies QoS Technologies : Packet classification Traffic Policing Admission Control Queueing Congestion management Link Fragmentation Policy Management MPLS Content Distribution Technologies : Caching Multicast CDN technologies

FixedWireless Dedicated/ATM/FR Highly available, scalable, performance network at Layer 2/3 Intelligent Network Services Content Distribution & Management Content Routing Content Switching Content Edge-Delivery MobileCable DSLISDN/Dial Content Distribution Services

Devices Applications/Services Service Platform Basic IP Services Network Network Oper. Systems Development Platform Services Architecture Evolution

Focus on Small and Medium Enterprises Network solution without customer investments. To provide facilities to small enterprises. Web Center Voice Mail Chat Video Paging VoIP Voice Mail Chat Video Paging VoIP Focus on Large Enterprises Network solution with customer investments. To provide sophisticated and customized facilities Managed Contact Centers Web Center CRM Center Interactive Centers

Customer Service: Talk to meClick-to-Talk Call Me

Customer Service: Follow me

Customer Friend Customer Service: Shopping with a friend

A marketplace is a virtual market where enterprises exchange information and make commercial transactions. Types of Transactions: Transactions in private arena between one company and it’s community of providers and partners. Transactions in public arena - B2B where any enterprise can make transactions. e-Marketplaces

The e-Marketplace provides a single point of access between one enterprise and its partners Exchange Evolution 1.) Core Portal Infrastructure 3.) Cross-Portal Links 4.) New Markets 2.) Outsource Portals CORE ChemCo.Net Acme.Net CarCo.Net BigBank.Net BigBank Acme CarCo ChemCo e-Marketplaces

Devices Applications/Services Service Platform Basic IP Services Network Network Oper. Systems Development Platform Services Architecture Evolution

Access Portal Internet Auto Configuration Terminals

The communication market between machines - Machine to Machine (M2M) is very recent. Near 2010 the traffic volume will be greater than the traffic generates by human being. Scientific American In the future the communications between the machines M2M will be done by sensors. M2M Machine-to-Machine

Devices Applications/Services Service Platform Basic IP Services Network Network Oper. Systems Development Platform Services Architecture Evolution

Large Libraries with search functions APIs SDK’s- Software Development Kits Networks Standards Large test tools “Ask the Engineer” - help functions to the developer Development Platform

Devices Applications/Services Service Platform Basic IP Services Network Network Oper. Systems Development Platform Services Architecture Evolution

Consulting via web to Customers and internal users: Order Status, Failure Reports, Invoice revision and others. Safe Environment, Monitored Applications and Performance Measurement. Provisioning capability. Billing features. Customer Service Interface, NOC e Legacy Systems. Operational Platform

- Just because a company has the ability to evolve doesn’t mean it will. Teoria da Evolução Digital Conclusion

New Challenges - New Values Velocity Ubiquity Intangible Time Material Space