Vice President of Facilities Andy Alexander Vice President of Facilities

Introducing ServiceChannel Landry’s Work Order Request Program By ServiceChannel Introducing ServiceChannel It is the technology platform solution we have chosen to replace the Oracle Work Order Request system.

Landry’s Work Order Request Program By ServiceChannel Landry’s General Managers will now have a new set of tools to manage the Work Order Request process.

Easy for our contractors Landry’s Work Order Request Program By ServiceChannel Proven Solution  Low Risk • High Return • Easy to Implement Easy for our contractors to use

Benefits for General Managers Landry’s Work Order Request Program By ServiceChannel Benefits for General Managers One-stop shopping for quick and easy service requests; real-time status updates. Easily view maintenance history for enhanced analysis; better support and decisions from Landry’s Facilities Department. Contractor check-in/check-out helps validate work performed in the field, ensuring that Landry’s is only charged for hours worked. Provides contractor performance reporting and benchmarking for comparison against industry averages. Centralized communication tool. Automated reports pushed to Operations Teams.

Benefits for General Managers Landry’s Work Order Request Program By ServiceChannel Landry’s Work Order Request Program By ServiceChannel Benefits for General Managers • GREATER ACCOUNTABILITY - Improved data capture, spend visibility • GREATER CONTROL - Use your own preferred contractors (as long as complying with Landry’s quality); better budget management; reports are in real time so you can see what is open and what is invoiced • GREATER EFFICIENCY - Focus more on managing, less on paperwork, process savings in sourcing, procurement, credentialing, payment

Landry’s Work Order Request Program By ServiceChannel How do I use ServiceChannel? General Managers/Facility Managers can use ServiceChannel on a daily basis to initiate and track service calls in real time, run reports and review work histories. Service call history is generated as it occurs and the integrated reporting and analysis tools gives you timely, accurate and pertinent information so that you can make more informed decisions regarding your facility.

Landry’s Work Order Request Program By ServiceChannel How will ServiceChannel help me control my business more effectively?  Better Information - Better information gives you a clearer picture of exactly what services you have received from your service contractor. It also allows you to target service requests more effectively and it can make every interaction with your contractors more meaningful. Better information is exactly what ServiceChannel delivers. Better Service History - ServiceChannel captures data from every point in the communication chain. From superintendent requests and dispatcher responses to field worker activities and on-site analysis, service data is aggregated in real time across all trades, throughout all properties, enterprise wide. You get the up-to-the-minute information you need to make the most out of your present service relationships and plan effectively for future service needs.

Landry’s Work Order Request Program By ServiceChannel How will ServiceChannel help me control my business more effectively?  Better Equipment Maintenance - Facility Managers can leverage service history data to calculate total cost of ownership (TCO) of existing capital assets and to make decisions about equipment usage and future equipment purchases. Better Troubleshooting - With ServiceChannel's proactive notification you will know when service issues arise, when and if they are attended to and when they are resolved. Furthermore, the data allows you to pinpoint potential trouble spots before they become serious and costly problems.

Landry’s Work Order Request Program By ServiceChannel What are some additional benefits?  ServiceChannel means faster, more efficient communications that result in: Less Wasted Time - All necessary documents and service records are stored digitally online and available at any time, further reducing the time and costs associated with manual processing of service related paperwork. Better Communication - With the status of service requests available in real time over the Internet, you will spend less wasted time on the phone tracking down individual service contractors to obtain the information needed.

Landry’s Work Order Request Program By ServiceChannel How does ServiceChannel help my site ensure compliance?  Service Channel continually monitors contractually scheduled preventive maintenance and inspections. Custom alerts verify contractor compliance so you're never in doubt about the status of your facility. Do I have to change the way I work to use ServiceChannel? No. ServiceChannel uses non-obtrusive technology that provides clients with timely, accurate, and pertinent information, proactive notification, and enhanced reporting and analysis capabilities. You'll work smarter with ServiceChannel, not differently.

How does ServiceChannel work? Simple Process Landry’s Work Order Request Program By ServiceChannel How does ServiceChannel work? Simple Process LOCATION PLACES REQUEST Location logs into online dashboard and places service request.

How does ServiceChannel work? Simple Process Landry’s Work Order Request Program By ServiceChannel How does ServiceChannel work? Simple Process YOUR CONTRACTOR CONFIRMS Contractor receives service request via email, fax, pager or XML and acknowledges request. Note: these contractors are selected and managed by you (with approval from Landry’s). CONTRACTOR CHECKS IN AT LOCATION Dispatched technician checks in at job site using the location’s phone via IVR touch tone system. CONTRACTOR FIXES PROBLEM Technician performs work, receives signed work order and checks out using the location’s phone. WORK ORDER COMPLETION & INVOICING Landry’s leaves feedback. Contractor uploads signed work order into ServiceChannel and submits invoice online with auto-verification. Landry’s approves and pays invoice directly to contractor.

Landry’s Work Order Request Program By ServiceChannel Q & A