Continuous Quality Improvement in an Academic Setting

1. Dr. W. Edwards Deming 2. Processes & System 3. Customers & Suppliers 4. Quality Control

William Edwards Deming (October 20, 1900 – December 20, 1993) was an American statistician, professor, author, lecturer and consultant. He is perhaps best known for his work in Japan. There, from 1950 onward, he taught top management how to improve design (and thus service), product quality, testing, and sales (the last through global markets)[1] through various methods, including the application of statistical methods. Born October 14, 1900 Sioux City, Iowa DiedDecember 20, 1993 (aged 93) Washington DC FieldsStatistician Alma mater:University of Wyoming BSc, University of Colorado MS, Yale PhD

Output Based Charts are Often Worthless Focusing on the Objective is useless until you understand the process that Creates the object

To improve an outcome you must first understand the processes and the system that developed it. InputChangeOutput

To improve an outcome you must first understand the processes and the system that developed it. InputChangeOutput Process: A series of related tasks progressing towards a specific goal.

To improve an outcome you must first understand the processes and the system that developed it. Process of Input Process: A series of related tasks progressing towards a specific goal. Process of Change Process of Output

To improve an outcome you must first understand the processes and the system that developed it. Process of Input Process of Change Process of Output System: A series of interrelated processes.

To improve an outcome you must first understand the processes and the system that developed it. Suppliers Customers

Beads R Us Process of Input Process of Change Process of Output Clear Glass Marble Company 745 Lbs. Discarded Beads 285 Lbs. 70/30 Output 1000 lbs Of 20/80 Mix

Beads R Us Process of Input Process of Change Process of Output Clear Glass Marble Company 745 Lbs. Discarded Beads 285 Lbs. 70/30 Output 1000 lbs Of 20/80 Mix Control Bead Size??

Beads R Us Process of Input Process of Change Process of Output Clear Glass Marble Company 745 Lbs. Discarded Beads 285 Lbs. 70/30 Output 1000 lbs Of 20/80 Mix Control Bead Size?? Pre- Process?

Beads R Us Process of Input Process of Change Process of Output Clear Glass Marble Company 745 Lbs. Discarded Beads 285 Lbs. 70/30 Output 1000 lbs Of 20/80 Mix Control Bead Size?? Pre- Process? Better Paddle?

Beads R Us Process of Input Process of Change Process of Output Clear Glass Marble Company 745 Lbs. Discarded Beads 285 Lbs. 70/30 Output 1000 lbs Of 20/80 Mix Control Bead Size?? Pre- Process? Better Paddle? Sell Red Beads?

Beads R Us Process of Input Process of Change Process of Output Clear Glass Marble Company 745 Lbs. Discarded Beads 285 Lbs. 70/30 Output 1000 lbs Of 20/80 Mix Control Bead Size?? Pre- Process? Better Paddle? Sell Red Beads? Negotiate With Buyer?

Input Teaching Output Port Arthur Business College

Input = Students

Students go through the Process of Teaching

Output = Graduates

Input Main Campus Students Process

Input Online Students Main Campus Students Process

Input Online Students Main Campus Students Hybrid Students Process

Input Online Students Main Campus Students Hybrid Students High School Campus Students Process

Input Online Students Main Campus Students Hybrid Students High School Campus Students Prison Campuses Process

Input Teaching Process

Input Teaching Academic Technical Process

Input Teaching Main Campus Online

Input Teaching Online Nederland High Campus Main Campus

Input Teaching Online Nederland High Campus Main Campus Prison

Input Teaching Online Nederland High Campus Main Campus Prison Pre-Process Prison Input Output

Input Teaching Online Main Campus Pre-Process Input Prison Raw Input

Input Teaching Online Main Campus Pre-Process Input Prison Raw Input

Input Teaching Pre-Process Input Raw Input Admissions and Financial Aid Student Services

InputTeaching Pre-Process Input Raw Input Admissions and Financial Aid Student Services Physical Plant

Input Teaching Pre-Process Input Raw Input Admissions and Financial Aid Student Services Physical Plant LibraryLibrary

Input Teaching Pre-Process Input Raw Input Admissions and Financial Aid Student Services Physical Plant HumanResourcesHumanResources LibraryLibrary

InputTeaching Pre-Process Input Raw Input Admissions and Financial Aid Student Services Physical Plant HumanResourcesHumanResources Business & FinanceBusiness & Finance LibraryLibrary

InputTeaching Pre-Process Input Raw Input

Output Upward Mobility Nursing Associate Of Arts Associate Of Applied Science Certificate Programs

System: A group of related processes

CustomersSuppliers

CustomersSuppliers Families, High Schools, GED Programs Individuals Families Industry Colleges Universities

Customers Suppliers Families, High Schools, GED Programs Individuals Families Industry Colleges Universities United States Government Texas State Government Texas Higher Education Coordinating Board

35% ? % 65%

35% ? % 65% Control Bead Size??

35% ? % 65% Control Bead Size?? Pre- Process?

35% ? % 65% Control Bead Size?? Pre- Process? Better Paddle?

35% ? % 65% Control Bead Size?? Pre- Process? Better Paddle? Sell Red Beads?

35% ? % 65% Control Bead Size?? Pre- Process? Better Paddle? Sell Red Beads? Negotiate With Buyer?

Continuous Quality Improvement in an Academic Setting