Chapter 2 Organizational Culture By. Dwiyadi Surya Wardana

Copyright 2007 Prentice Hall2 Pendahuluan Organizational culture: the set of shared values and norms that controls organizational members’ interactions with each other and with people outside the organization Values: general criteria, standards, or guiding principles that people use to determine which types of behaviors, events, situations, and hasil yang diinginkan dan yang tidak.

Copyright 2007 Prentice Hall3 Terminal value: keinginan yang orang-orang cari untuk dicapai Instrumental value: a desired mode of behavior

Copyright 2007 Prentice Hall4 Figure 7-1: Terminal and Instrumental Values in an Organization’s Culture

Copyright 2007 Prentice Hall5 Organizational Culture Based on enduring values embodied in organizational norms, rules, standard operating procedures, and goals People draw on these cultural values to guide their actions and decisions when faced with uncertainty and ambiguity Important influence on members’ behavior and response to situations

Copyright 2007 Prentice Hall6 Strong Cultures Can be disastrous when managers or owners behave unethically Can also be a source of competitive advantage – Facilitators of mutual adjustment in the organization – Is also a form of informal organization that facilitates working of the organizational structure