CCT 355: E-Business Technologies Class 1: Course Introduction

Welcome! A bit about me A bit about you: a) What is meant by e-business technologies? b) What is not meant by the term? c) In five years, what do you see yourself doing? d) How will you get there?

A few notes to start… E-business technologies are NOT simple e- commerce solutions E-business technologies are NOT the design of online advertising or marketing strategies Simple “shopping cart” solutions are old hat and easily set up in ten minutes – not very interesting Online marketing/advertising is related, but we have a different course for that (CCT356)

E-Business Technologies Information systems that support business processes Information systems that support the people engaged in business processes Examples?

People, process, context and technology People, process, technology and context intersect People issues? Process issues? Context issues? Technology issues? Appropriate solutions balance needs and constraints of all four

Example: Sheridan IDs for CCIT students New students to Sheridan need student IDs/passwords – presently not provided directly People? Process? Context? Technology? Solutions?

Course Outline Contact/availability TA Prerequisite requirements Text Online readings/guest lectures will be scheduled

Course Wiki Sign up now Quick tutorial Ignore SLATE, please.

Assignments E-Business Case Interview Change Management Simulation Terminology Presentations In-Class Exercises Business Analysis Consulting Project Final Exam

E-Business Case Interview Many active e-business companies and consultants in the GTA area, and globally Getting to know them is imperative in finding employment – in job hunting, it’s often who you know and who knows you that counts Case study assignment – a critical in-depth case study of one individual doing work in e-business technologies – creation, implementation, evaluation, management, etc. Generally NOT end users – someone who knows how to use a point-of-sale system isn’t particularly interesting or involved. Proposal (Sept 27) – ungraded but helpful to keep from blowing well off course.

Tips No set questions – part of the challenge Questions to consider? Questions to avoid? You MUST have contact with them – it’s not a textual analysis of someone’s web page – why? Friends/family not best for this Aim for companies/locations you’d consider as a career – use this as a networking opportunity Good to start brainstorming about options now – places to start?

Change Management Simulation An example of networking in action! Much of implementing technology in business context is personal and political, not technical ExperiencePoint simulation guides you through the complexity of managing change in a fictitious technology company Group project to negotiate a change management solution given the challenges of the company

Tips Oct. 25 class reserved for simulation – do try to be here – game will go live then. Ideally, groups should be similar for final project – treat the simulation exercise as a means of getting to know your group members Read the change management documentation first – it’s a big help. Expect to make mistakes – first pass through simulation is usually a disaster You MUST successfully “win” the game – multiple passes will be needed (and is valuable) Document group’s progress/problem solving process – paper is largely a reflection on your learning Graphs/etc. from the simulation encouraged.

Terminology Presentations A lot of buzzwords and jargon in this space. You will be randomly assigned one word and a presentation date Date/topic switching – please do early. We can’t overload last classes. Ignite presentation format – 15 seconds a slide, maximum 20 slides “Enlighten us, but make it quick.” Good networking events! A great example:

Tips A quick definition of term to start – research to follow – but keep content simple for a 5-minute, 20 slide presentation (can be less slides, can’t be more.) Ignite style privileges visual content – not much you can say in text in 15 seconds! Use the template if you’d like : content/uploads/2010/02/Ignite-Template-Master.ppt Practice, practice, practice – part of grade is conforming to standard and not running over/under Good advice at : ignite-presentations/

Business Analysis Consulting What does a BA do? What doesn’t a BA do? Group final project (3-4 people) delivering document about 20 pages Pick an organization that could use some attention to its e- business technology strategy Analyze its current condition and propose feasible solutions that might be helpful Present project in ignite presentation

Consulting Guidelines Like case study assignment, ability to talk to decision makers is key Unlike case study, you can pick closer contacts Reminder: shopping carts, web page redesign, marketing campaigns are not really the point – will lead to off topic work – consider more sophisticated e-business tech challenges Final solution should balance people, process, technology and context questions Integrate business model from BMG text and some reflection on change management process (how depends on the context of your case)

Final Exam Exam in formal exam period (December, date/time TBA) Will mostly evaluate conceptual application vs. simple regurgitation of definitions All texts and notes included, including terminology presentations More later on structure.

Policy Notes Academic dishonesty is a serious matter Assignments structured to make cheating rather hard (and rather obvious when it happens…) So, don’t cheat – here, you’ll just fail the assignment and perhaps the course – do the same the business world, you can be fired or worse. Absent for assignment due date? Report through ROSI (why?) Final exam – formal exam period makeup in winter reading week Accessibility concerns – talk privately

Next Class Sign on to wiki by next class Next week: starting with foundational e-business technologies with ERP Assignment of presentation topics/dates to follow (next week or the week after.)