1 NETWORK PLANNING TASK FORCE August 2, 2004 “SUMMER FOCUS GROUP SESSION ”

2 MEETING SCHEDULE – FY ‘05 □ Summer Focus Groups ■ July 19 ■ August 2 □ August 16 □ Fall Meetings □ September 20 Review Current Status □ October 04 Operational Discussions □ October 18 Strategic Discussions □ November 01 Strategic Discussions □ November 15 Strategic Discussions □ November 29 Strategic Discussions □ December 6 Consensus/Prioritization/Rate Setting

3 NPTF FALL ’05 MEMBERS Mary Alice Annecharico / Rod MacNeil, SOM Robin Beck, ISC Chris Bradie/Dave Carrol, Business Services Chris Field, GPSA (student) Cathy DiBonaventura, School of Design Geoff Filinuk, ISC Bonnie Gibson, Office of Provost Roy Heinz / John Keane, Library John Irwin, GSE Marilyn Jost, ISC Deke Kassabian / Melissa Muth, ISC Doug Berger/ Manuel Pena, Housing and Conference Services Robert Helfman, Budget Mgmt. Analysis Dominic Pasqualino, OAC Kayann McDonnell, Law Donna Milici, Nursing Dave Millar, ISC Michael Palladino, ISC (Chair) Dan Shapiro, Dental Mary Spada, VPUL Marilyn Spicer, College Houses Steve Stines / Jeff Linso, Div. of Finance James Kaylor, CCEB Ira Winston / Helen Anderson, SEAS, SAS, School of Design Mark Aseltine/ Mike Lazenka, ISC Eric Snyder*, Vet School Brian Doherty*/John Yates*, SAS Richard Cardona*, Annenberg Dan Margolis, SEAS(student) David Seidell, Wharton * New Members

4 NPTF Agenda □ Review of FY 2005 – 2009 budget assumptions □ Additional customer feedback/discussions Process Operational Customer Service Strategic Informational

5 NPTF Revised Principles □ Many Penn investments and operations are dependent upon the viability, accessibility and security of the Network. ISC maintains close alignment with University academic, research and business strategies. □ Customers and ISC work as partners when making decisions, insuring flexibility to accommodate business needs and changing technologies. Using a continuous process improvement approach, we seek maximum cost- effectiveness and a high degree of customer satisfaction. □ Customers and ISC are proactive in identifying strategic directions and emerging technologies and encourage the retirement of obsolete services and systems to insure that we remain competitive with our peers and industry.

6 NPTF Revised Principles (Funding Model) □ The costs are visible for data, voice and video services and their associated components, showing a 5-year view of budgets and assumptions. Aggregate service rate increases are targeted at 0-3% maximum yearly, determined in conjunction with the NPTF. □ The funding model is rational from both a customer and ISC perspective and is measurable in terms that are meaningful to the customer. □ All operating expenses (business continuity, planning, support, security) are included in the model. □ The model is demand-based. □ The model remains simple in order to minimize overhead costs and to allow for easy budgeting and discussion.

7 Planning Assumptions (FY ) □ Security concerns are a top priority as various viruses, worms, etc. have reduced Penn’s productivity levels. These concerns have constituted a significant portion of the Fall NPTF discussions. □ ISC will provide one-time funding to support these critical security issues in FY ‘04. □ ISC received supplemental security funding for students from various sources. □ 5 year phase-out of allocated monies ($2.317M) to occur from FY □ Telecommunications surplus, operating efficiencies and increased costs to offset allocated cost phase out. □ Aggregate PennNet, Telecommunications and Video service rate increases projected at 0-3% maximum yearly, determined in conjunction with NPTF. □ N&T total expense budget increases from $22M in FY ’02 to only $23.4M in FY ’09, an average increase of only 1% per year □ Excellent bandwidth management techniques combined with a good Internet strategy have eased the pressure on developing tiered network connectivity options. However, this will continue to be explored and evaluated as the need/opportunity arises.

8 Planning Assumptions (Continued) □ Wireless is a strategic technology for Penn. □ Authentication is run by ISC for the wired network. It is important to have public wireless connectivity. □ ISC will provide one-time funding to support centralized wireless authentication. □ Schools to provide MAC address to PennKey authentication conversion costs. □ There is no ongoing cost increases necessary for FY ‘05 and FY ‘06. □ It is important to have public IP addresses subsidized by the CSF. □ Total subsidized IPs estimated between □ Wireless support costs need to be part of the service delivery.

9 Planning Assumptions (Continued) □ Separate SLAs for College Houses and Greeknet for maintenance and bandwidth. □ FY budget assumes Next Generation PennNet project averages $590k/year, down from original $837k/year. Funding source is Telecommunications surplus. □ No rate increases for existing Telecommunications and Video services in ’05, except PVN. □ For FY2005 College House students will continue to be billed indirectly as part of housing fees for baseline PennNet and Penn Video Network services. □ Building entrance and router equipment are on a four-year replacement cycle. □ Closet electronics and network servers are on a three-year replacement cycle. □ N&T will run a fiscally self-sufficient GigaPoP (MAGPI) and break even in FY ’04 and beyond. Revenue and expense were over $900K in FY ‘04.

10 Planning Assumptions (Continued) □ The CSF will subsidize approximately 850 wired, public lab connections that have computers attached in FY2005. □ The growth rate in IP addresses from the schools/centers is projected to increase by 1200 per year from FY (Needs to be confirmed) □ The growth rate in ISC managed wallplates from schools/centers is projected to increase by 800 per year from FY (Needs to be confirmed) □ To retain and recruit appropriate N&T IT staff, 3% compensation has been budgeted to include annual performance increases, equity increases, bonuses, promotions and reclassifications from FY2005 – 09. (2% in FY 2005 and FY 2006) □ In FY2005 a 53% overhead rate was projected to cover costs of benefits, rent, training, computers, telephones, etc. □ The NOC will not be physically staffed (7x24x365) through FY2009. It will continue to operate from 6 AM – 11 PM, M-F with the rest of the week covered by technical staff on beepers.

11 CUSTOMER FEEDBACK/ DISCUSSIONS