Trish Mueller, SVP & CMO 8/5/14 Leadership Trish Mueller, SVP & CMO 8/5/14

I never imagined I would be CMO at The Home Depot An unusual career path I never imagined I would be CMO at The Home Depot

Where Have I Been? What a RIDE it has been!

Leading is a privilege & a responsibility It’s a journey… Company People Community Leading is a privilege & a responsibility

COMPANY LEADERSHIP

Company: Industry Leader INTERCONNECTED RETAIL DISCIPLINED CAPITAL ALLOCATION PASSIONATE ABOUT CUSTOMER SERVICE #1 PRODUCT AUTHORITY A common vision supports effective leadership

The Home Depot Core Values… Leaders do not put themselves first

Focused on People Leadership: It’s a big responsibility I feel responsible for supporting and protecting the livelihoods of 397,000 Associates. Leadership: It’s a big responsibility

LEADING PEOPLE

Harnessing Intellectual Horse Power the Clydesdale stands 64 to 72 inches high and weighs 1,800 to 2,000 pounds. Some mature males are larger, standing taller than 18 hands and weighing up to 2,200 pounds. Be brave: Hire people who are smarter than you!

Channel and direct the power of your team Guiding Teams the Clydesdale stands 64 to 72 inches high and weighs 1,800 to 2,000 pounds. Some mature males are larger, standing taller than 18 hands and weighing up to 2,200 pounds. Channel and direct the power of your team

Expect and positively reinforce teamwork Diversity & Unity Expect and positively reinforce teamwork

The Power of Story Telling 10% + 90% = 0% Rule Time spent telling people what you do  If you don’t do this 10% well…  This 90% = 0% Time spent doing “the work” You must invest time to explain what you do

Effective Communication

Know your audience & be prepared Effective Story Telling What do they care about? What questions do they have? Are they open minded? What might they ask me? What’s in it for them? How will this effect their team? Who is in my corner? Are there any taboos I am breaking? Know your audience & be prepared

Spend time building win-win situations Consensus Building Spend time building win-win situations

Plan to spend MORE TIME story telling Political Acumen CEB; “Activating Disruptive Insights”; October 2013 Plan to spend MORE TIME story telling

“Rule #6: Don’t take yourself Leading people isn’t always easy The Power of Humor “Rule #6: Don’t take yourself so seriously!” Benjamin Zander Leading people isn’t always easy

Don’t stand for unprofessional behavior Conflict & Courage Don’t stand for unprofessional behavior

Your time & effort says: “I care about you” Development Your time & effort says: “I care about you”

Leading through Change Break down barriers – virtual AND physical

COMMUNITY LEADERSHIP

Serving our community, humbly Giving Back Serving our community, humbly

Veteran’s Focus Serving our Veterans

Serving our community, humbly Servant Leadership theingirls.com Serving our community, humbly

It begins and ends with people Leadership Success Company People Community It begins and ends with people