IP Communications Training 6900 Series

Getting to Know Your Phone LCD Screen Line Buttons Soft Keys Transfer, Conference, Hold Keys Headset Button Speakerphone Button Navigation and Select Buttons Settings, Directories, Voic Volume Handset Message Waiting Indicator Speaker Mute Button

Differences This is a 6921 (2-line phone) The only difference between a 6921 and a 6941 is the number of lines, a 6941 has 4 lines. On a 6941, the Line Buttons will be on each side of the LCD screen

Placing a Call Placing calls: 1.Do one of the following: Lift the Handset Press the Line button for the line you wish to use (Speaker button lights) Press the New Call Softkey Press the Speaker button Press the Headset button if you use a headset 2.Dial the number Handset Line Buttons New Call Softkey Speaker Button Headset

Dialing the Number Inside Calls: Dial the Four digit extension number NOTE: Use *ext to dial VM directly during school hours. Outside Calls: Dial “8” + the number Emergency Calls: Dial 911 or 8911

Answering an Incoming Call To Answer an incoming call: Answer with the speakerphone; either: –Press the Speaker button –Press the Answer Softkey –Press the Line Button for the incoming call To take a call off speaker phone, lift the handset. Answer with a handset: –Lift the Handset just as you would with your old phone Handset Line Buttons Answer Softkey Speaker Button Headset

Ending a Call Depending on how the call was placed (or accepted), do one of the following: –Press the Speaker button –Press the Headset button –Press the EndCall Softkey Line Buttons EndCall Softkey Speaker Button Headset Handset

Softkeys Softkeys: first screen Softkeys: when more button is pressed Example: Softkeys when handset is lifted Soft keys change depending on the status on the phone.

Examples of Soft Keys New Call soft key will enable a new call The End Call soft key will end a call The Redial soft key redials the last dialed number Resume will continue a call that was on hold DND – Do Not Disturb – Silences the Ringer Fwd ALL – Forwards all calls to entered number Details – Shows call details Divert – Sends call to Voic Park – Parks a Call Swap – (While transferring) Ends the transfer and picks up original call Softkeys

Examples of Soft Keys Hold When you place someone on hold, The only way to get the call back is to either hit the Resume Soft Key, Or hit the line button of the line that has the call on hold This makes it virtually impossible to accidently hang up on someone Hold Dedicated Key

Call Park While on a phone call, press the “Park” soft key. This will immediately clear the phone of the call. There will be a message on the LCD screen that says “Call park At xxxx” From any IP phone, dial the number displayed on the screen where the call is parked to immediately pick up that call. If the call has not been picked up after a period of time, the system will call back the phone that placed the call into park. Park SoftKey

Transferring Phone Calls While on a phone call press the “Transfer” dedicated key This will place the person we were talking to on hold and start a new call We dial the number of the party that we want to transfer the original call to. When we are ready to connect the two parties to each other we press the “Transfer” dedicated again. All calls will clear from the screen and your phone is ready to make a call again Transfer Dedicated Key

Making a Conference Call While on a phone call press the “Conference” dedicated key This will place the person we were talking to on hold and start a new call We dial the number of the party that we want to conference into the original call. When we are ready to connect all three parties to each other we press the “Conference” dedicated key again. The two calls will change to one on the screen and it will say “To Conference”. Conference Dedicated Key

Features Buttons Applications Directories Voic Up Arrow: Pressing the up arrow will bring up your recently placed calls Applications: Call History, Preferences, Services, Phone Information, Admin Set. Directories: Personal Directory, Corporate Directory Voic Shortcut to Voic Up Arrow

Retrieving Voice Mail Phone Light If the phone light is lit red, then that means you have a new, unheard message. To retrieve your new message, press the message feature button, and follow the prompts.