Cisco IP Phone User Training

Cisco 7961G and 7941G Overview The Cisco IP Phone 7961G and the 7941G are full-feature telephones that provide voice communication over an Internet Protocol (IP) network. The Cisco IP Phone functions much like a digital business telephone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, call forward, and more. In addition, because the phone is connected to your data network, it offers enhanced productivity features.

Phone Buttons (7961 / 7941) 7961 7941

Phone Buttons (7961 / 7941) 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Different phone lines or extensions (line buttons) • Frequently dialed phone numbers (speed-dial buttons) • Web-based phone services (service buttons) The buttons illuminate to indicate status: -Green, steady—Active call on this line (off-hook) -Green, blinking—Call on hold on this line -Amber, blinking—Incoming call ringing on this line -Red—Shared line, currently in use -No color—No call activity on this line (on hook) 2 Phone screen Shows phone features. 3 Footstand adjustment knob Allows you to adjust the angle of the phone. 4 Messages button Typically auto-dials your voice message system. 5 Directories button Toggles the Directories menu, which provides call logs (Missed, Received, and Placed) and a corporate directory (if available).

Phone Buttons 6 Help button Activates the Help menu. 7 Settings button Toggles the Settings menu, which provides access to user settings, network settings, device settings, and information about the phone. 8 Services button Toggles the Services menu, which provides access phone services, including assigned services and services to which you have subscribed. 9 Volume button Controls the volume for a phone call (off-hook) and the ringer (on-hook); adjusts contrast settings. 10 Speaker button Toggles the speakerphone on or off. 11 Mute button Toggles the Mute feature on or off. 12 Headset button Toggles the headset on or off. 13 Navigation button Allows you to scroll through menus and highlight items. Use with softkeys to activate highlighted items.

Phone Buttons 14 Keypad Works exactly like the keypad on a traditional telephone. 15 Softkey buttons Enables you to engage any of the functions displayed on the corresponding LCD tabs. Softkeys point to feature options displayed along the bottom of the LCD screen. Softkeys change depending on the status of the phone. 16 Handset indicator light Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and remains lit to indicate a new voice message.

Cisco 7911 Overview The Cisco Unified IP Phone 7911G fills the communication needs of cubicle, retail, classroom, or manufacturing workers or anyone who conducts low to moderate telephone traffic. Four dynamic soft keys guide users through core business features and functions, while a pixel-based display combines intuitive features, calling information, and extensible Markup Language (XML) services into a rich user experience.

Phone Buttons (7911)

Phone Buttons (7911) 1 Phone screen Displays phone features such as phone number, call status, and softkeys. 2 Cisco Unified IP Phone series Indicates your Cisco Unified IP Phone model series. 3 Softkeys Each softkey activates a softkey option displayed on your phone screen 4 Navigation button Allows you to scroll through menu items and highlight items. When the phone is on-hook, displays your Speed Dials. 5 Applications menu button Displays the Applications menu that provides access to a voice messaging system, phone logs and directories, settings, and services. 6 Hold button Places the active call on hold, resumes a call on hold, and switches between an active call and a call on hold. 7 Keypad Allows you to dial phone numbers, enter letters, and choose menu items 8 Volume button Controls the handset, headset, speaker, and ringer volume.

Phone Buttons (7911) 9 Handset Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and stays lit if there is a new voice message (depending on your voice messaging system). 10 Footstand Allows the phone to stand at a convenient angle on a desk or table. Also may be removed for wall mounting to mounting screws or to a Cisco Unified IP Phone wall mount kit.

Phone Screen Features

Phone Screen Features

Placing a Call

Placing a Call (cont.)

Placing a Call (cont.)

Answering a Call

Ending a Call

Using Hold and Resume

Using Mute

Transferring Calls

Forwarding Calls

Conference Calls

Conference Calls (cont.)

Adjusting Volume

Customizing Rings

Customizing Phone Screen

Setting Up Speed Dials

Call Logs and Directories

Documentation You can find documentation describing all functions of you IP phone at: http://noc.unet.maine.edu/IPT/