Nortel Meridian M3903 Telephone Training San Diego County Office of Education

Janice Burkhardt Telecommunications Analyst II

Telephone Buttons & Features

GREEN EXT Primary extension, for incoming and outgoing calls SECOND LINE Incoming calls will roll to this key when your primary line is busy. You can place your first call on HOLD, then answer the second line. Outgoing calls may be placed from either line key. The 3903 can be configured for 2 lines.

THIRD LINE Incoming calls will roll to this key when both your primary and second line are busy. You can place both calls on HOLD, then answer the third line. Outgoing calls may be placed from either line key. The 3904 can be configured for up to 6 line keys as desired.

SHIFT Scrolls to the secondary feature assigned to upper 6 keys (or 2 for 3903) on either side of the display. If there are no specific requirements for these buttons in your environment, they will be programmed as single number autodial keys. Use the Shift key to access them.

HOLD With a caller on the line, press the HOLD button to place them on hold. The line key will flash. To return to the call, lift the handset and press the line key again. GOOD-BYE Press this button to disconnect your call. This is useful with handsfree or speaker calls. HEADSET Activates headset operation if a compatible headset is connected.

OPTIONS Use the OPTIONS key to access customizable features of your telephone. The following features are available. Refer to Nortel Ref Guide for details. Call Log On/Off Change feature key labels Change ring tone Adjust Volume Press QUIT key when finished, or your phone will not place or receive calls.

TRANSFER With the caller that you wish to transfer on the line, do the following: Dial the extension you wish to transfer to (if desired you may announce the call privately) Press CONNECT to complete the transferWith the caller that you wish to transfer on the line, do the following: Dial the extension you wish to transfer to (if desired you may announce the call privately) Press CONNECT to complete the transfer

CONFERENCE You can connect up to 6 parties on a conference call: With the first party on the line, press the CONFERENCE key Dial the phone number (8 if outside call), and wait for the party to answer. Press the CONNECT key to join all parties on the call. Repeat to add up to 6 parties Display will show total # of parties on call, and count of internal & externalYou can connect up to 6 parties on a conference call: With the first party on the line, press the CONFERENCE key Dial the phone number (8 if outside call), and wait for the party to answer. Press the CONNECT key to join all parties on the call. Repeat to add up to 6 parties Display will show total # of parties on call, and count of internal & external

CALL FORWARD Press the FORWARD key (without lifting the handset) Dial the number you wish to forward your calls to Press DONE to complete the action or Press FORWARD, then DONE to forward to the previous forward destination To Cancel call forward, press CHECKFWD to view forward status, then press cancel. Display shows Forward CanceledPress the FORWARD key (without lifting the handset) Dial the number you wish to forward your calls to Press DONE to complete the action or Press FORWARD, then DONE to forward to the previous forward destination To Cancel call forward, press CHECKFWD to view forward status, then press cancel. Display shows Forward Canceled

SPEED CALL LIST Allows a customized list of your 10 frequently dialed numbers. To program (without lifting handset), press SpcCtrl key Dial the one digit code for this speed call list entry Dial the phone number you wish to store (remember 8 for outside calls) Press DONE To place a call using the Speed Call list: Lift the handset. Press the SpcCtrl key and dial the 1 digit code for the numberAllows a customized list of your 10 frequently dialed numbers. To program (without lifting handset), press SpcCtrl key Dial the one digit code for this speed call list entry Dial the phone number you wish to store (remember 8 for outside calls) Press DONE To place a call using the Speed Call list: Lift the handset. Press the SpcCtrl key and dial the 1 digit code for the number

LAST # REDIAL Press your extension key twice to redial the last number dialed MESSAGE When messages have been left in your voice mailbox, the red light at the top of the telephone set flashes. To check your messages: Lift the handset and press the MESSAGE key to dial into the voice mail systemWhen messages have been left in your voice mailbox, the red light at the top of the telephone set flashes. To check your messages: Lift the handset and press the MESSAGE key to dial into the voice mail system

CALL PARK This allows a call to be placed on hold, then picked up at another extension. With the caller on the line, press the PARK key The display will display a number to park the call on – note the number Press OK to clear the call from your phoneThis allows a call to be placed on hold, then picked up at another extension. With the caller on the line, press the PARK key The display will display a number to park the call on – note the number Press OK to clear the call from your phone

INTERCOM To place an Intercom Call do the following: Press the INTERCOM key Lift the handset Press the INTERCOM key Dial the 2 digit code of the intercom group member (intercom group member codes are the last 2 digits of their extension.)To place an Intercom Call do the following: Press the INTERCOM key Lift the handset Press the INTERCOM key Dial the 2 digit code of the intercom group member (intercom group member codes are the last 2 digits of their extension.)

INTERCOM Recipient telephone will ring with a distinctive tone. Lift the handset to answer the intercom call. The 2 digit code and name of the calling intercom group member will appear on the display. This feature is optional and requires setting up the phones that can intercom to each other.

AUTODIAL The AUTODIAL key lets you program a single phone number on the key. The number is dialed when you press it. All blank keys on your phones are configured with an autodial key To program the key: Press the AUTODIAL key without lifting the handset. Dial the number (include 8 for outside calls) Press AUTODIAL again to store the number.The AUTODIAL key lets you program a single phone number on the key. The number is dialed when you press it. All blank keys on your phones are configured with an autodial key To program the key: Press the AUTODIAL key without lifting the handset. Dial the number (include 8 for outside calls) Press AUTODIAL again to store the number.

AUTODIAL To place a call using AUTODIAL Lift the handset and press the key.To place a call using AUTODIAL Lift the handset and press the key. CALL PICKUP This allows a ringing call to be picked up from another telephone. While a call is ringing at another phone in your pickup group: Press the PICKUP key and answer as normal. This feature requires identifying the phones that can pickup each others calls.This allows a ringing call to be picked up from another telephone. While a call is ringing at another phone in your pickup group: Press the PICKUP key and answer as normal. This feature requires identifying the phones that can pickup each others calls.

DIALING To make an outside call: To make an outside call: Lift handset Lift handset Dial 8 and the number Dial 8 and the number To make an internal call: To make an internal call: Lift handset Lift handset Dial 3 or 4-digit extension Dial 3 or 4-digit extension

HOLD To place a call on hold: To place a call on hold: Press Hold key Press Hold key Hang up handset Hang up handset To reconnect with the call: To reconnect with the call: Lift handset Lift handset Press flashing Line key Press flashing Line key

HANDSFREE/MUTE To generate a call without lifting handset: To generate a call without lifting handset: Press Line key or Handsfree key Press Line key or Handsfree key To mute the mic during a conversation: To mute the mic during a conversation: Press Mute key Press Mute key To switch to hands-free mode: To switch to hands-free mode: Press Handsfree key Press Handsfree key Hand up handset Hand up handset

TRANSFER To transfer a call to another extension: To transfer a call to another extension: Press Transfer key Press Transfer key At dial tone, dial other extension At dial tone, dial other extension Announce the call Announce the call Press Connect key Press Connect key

TRANSFER To retrieve the call if no one answers: To retrieve the call if no one answers: Press Goodbye key Press Goodbye key Press Line key Press Line key To transfer a call directly to a colleague’s voic box: To transfer a call directly to a colleague’s voic box: Press Transfer key Press Transfer key Press _______ Press _______ Enter mailbox number Enter mailbox number Press Connect key Press Connect key

CONFERENCE To add up to 6 parties including yourself to a current conversation: To add up to 6 parties including yourself to a current conversation: Press Conf key which places the first party on hold Press Conf key which places the first party on hold At the dial tone, dial another extension or number At the dial tone, dial another extension or number Announce the call Announce the call Press Connect key to join all parties Press Connect key to join all parties If a party doesn’t answer or doesn’t want to join: If a party doesn’t answer or doesn’t want to join: Press Goodbye key Press Goodbye key Press Line key Press Line key

FORWARDING To forward calls to another extension: To forward calls to another extension: At idle phone, press Forward key At idle phone, press Forward key Dial the destination extension Dial the destination extension Press Done key Press Done key To cancel forwarding: To cancel forwarding: Press Check Forward key Press Check Forward key Press Cancel Forward key Press Cancel Forward key

FORWARDING To reinstate the last call forwarding: To reinstate the last call forwarding: Press Forward key twice Press Forward key twice To forward your calls directly to your voic box: To forward your calls directly to your voic box: Press Forward key Press Forward key Press ______ Press ______ Press Done key Press Done key

CALL PICKUP To pick up a call in your group: To pick up a call in your group: Lift handset Lift handset Press Pickup key Press Pickup key To pick up a call at a specific extension in your group: To pick up a call at a specific extension in your group: Lift handset Lift handset Press DN Pickup key Press DN Pickup key Enter extension Enter extension

LAST NUMBER REDIAL To attempt your last external call again: To attempt your last external call again: Lift handset Lift handset Press Line key Press Line key To attempt your last external call again without lifting the handset: To attempt your last external call again without lifting the handset: Press Line key twice Press Line key twice

SPEED CALL To set up or change speed codes for frequently dialed numbers (if your phone has been designated as the Speed Call Controller): To set up or change speed codes for frequently dialed numbers (if your phone has been designated as the Speed Call Controller): Press SpcCtrl key Press SpcCtrl key Enter 1, 2, or 3-digit speed code Enter 1, 2, or 3-digit speed code Enter dialing sequence Enter dialing sequence Press OK key to store Press OK key to store

SPEED CALL To speed dial a number: To speed dial a number: Lift handset Lift handset Press SpcUsr (or SpcCtrl) key Press SpcUsr (or SpcCtrl) key Enter 1, 2, or 3-digit speed code Enter 1, 2, or 3-digit speed code

AUTODIAL To assign a frequently dialed external sequence to a single key: To assign a frequently dialed external sequence to a single key: Press Shift key Press Shift key Press Autodial key to be programmed Press Autodial key to be programmed Enter 8 and the external number Enter 8 and the external number Press programmed Autodial key Press programmed Autodial key Label key Label key

AUTODIAL To label the key: To label the key: Press Options key Press Options key Press Navigation keys to scroll through options Press Navigation keys to scroll through options At “Change Feature Key Label,” press Select key At “Change Feature Key Label,” press Select key Highlight “Change Feature Key Label” again Highlight “Change Feature Key Label” again Press Select key Press Select key Press key to be changed Press key to be changed Enter name on dial pad Enter name on dial pad Press Done key Press Done key Press Quit key Press Quit key

CALL LOG To set up incoming call log: To set up incoming call log: Press Options key Press Options key Press Navigation keys to scroll through options Press Navigation keys to scroll through options At “Call Log Options,” press Select key At “Call Log Options,” press Select key Select “Log All Calls” or “Log Unanswered Calls” Select “Log All Calls” or “Log Unanswered Calls” Press Done key to save and exit Press Done key to save and exit

CALL LOG To access a list of the last 10 incoming or 5 outgoing calls and place a call: To access a list of the last 10 incoming or 5 outgoing calls and place a call: Press Call Log key Press Call Log key Press Navigation keys to scroll through options Press Navigation keys to scroll through options At “Callers List,” or “Redial List,” press Select key At “Callers List,” or “Redial List,” press Select key Scroll and select using Navigation keys Scroll and select using Navigation keys Press Dial key Press Dial key Press Quit to exit Press Quit to exit

MESSAGE WAITING To retrieve new voice mail messages: To retrieve new voice mail messages: Press Message key Press Message key

OPTIONS To customize phone (ring type and volume, date and time, call timer, call log, etc): To customize phone (ring type and volume, date and time, call timer, call log, etc): Press Options key Press Options key Press Navigation keys to move through options Press Navigation keys to move through options When choice is displayed, press Select key When choice is displayed, press Select key To exit options: To exit options: Press Done key to save changes Press Done key to save changes Press Quit key to exit without saving Press Quit key to exit without saving

RING TYPE To choose one of four ring types: To choose one of four ring types: Press Options key Press Options key Press Navigation keys to move through options Press Navigation keys to move through options At “Ring Type,” press Select key At “Ring Type,” press Select key Press Navigation keys to move through ring type options Press Navigation keys to move through ring type options Press Play key to sample ring Press Play key to sample ring Press Select key to make choice Press Select key to make choice Press Done key to save and exit Press Done key to save and exit

VOLUME To adjust the various volumes: To adjust the various volumes: Press Options key Press Options key Press Navigation keys to move through options Press Navigation keys to move through options At “Volume,” press Select key At “Volume,” press Select key Press Navigation keys to move through volume options Press Navigation keys to move through volume options Press Select key to make choice Press Select key to make choice Press Lower/Higher keys to make adjustment Press Lower/Higher keys to make adjustment Press Done key to save and exit Press Done key to save and exit

CONTRAST To adjust the display contrast: To adjust the display contrast: Press Options key Press Options key Press Navigation keys to move through options Press Navigation keys to move through options At “Contrast,” press Select key At “Contrast,” press Select key Press Lower/Higher keys to make adjustment Press Lower/Higher keys to make adjustment Press Done key to save and exit Press Done key to save and exit When choice is displayed, press Done key to save When choice is displayed, press Done key to save

CALL TIMER To activate or deactivate call timer: To activate or deactivate call timer: Press Options key Press Options key Press Navigation keys to move through options Press Navigation keys to move through options At “Call Timer,” press Select key At “Call Timer,” press Select key Press On/Off keys Press On/Off keys Press Done key to save Press Done key to save

3903 Digital Telephone Set Features These features are available on all phones, and/or are the most commonly requested features. There are others, so if you are interested in something you don’t see here, please ask.

If you have any questions regarding your phone Please contact: Janice Burkhardt at