IP Momentum Confidential Cisco ATA 186/188 Provisioning Guide—Sylantro- hosted Service Release /06/05

2 IP Momentum - Confidential Sylantro-hosted Service Rel Cisco ATA Turn-up Summary for New Installs Phone LocationConfiguration Document Overview of Local Configuration Steps Description of what happens to the ATA 1. Manual Method. For with Managed sites not implementing DHCP Cisco ATA Configuration (Managed)—Manual Method - see slides 3-8 Plug ATA into network, analog phone into ATA Using the IVR, configure IP address settings Contact IP Momentum Provisioning to complete installation  Gets IP address set manually  Gets MGCP release, basic VoIP settings from appropriate TFTP server at  Final values set by IP Momentum Provisioning 2. Remote Office. For remote offices using Internet and Static Public addresses (must have static WAN IP address with no NAT) Cisco ATA Configuration for Remote Office with Static IP - see slides 9-14 Plug ATA into network, analog phone into ATA Using the IVR, configure IP address settings Contact IP Momentum Provisioning to complete installation  Gets IP address set manually  Gets MGCP release, basic VoIP settings from appropriate TFTP server at  Final values set by IP Momentum Provisioning 3. Remote Teleworker. For single user sites using public Internet with wandering WAN IP address and 1 VOIP device Cisco ATA Configuration for Remote Teleworker without Static IP - see slides Plug ATA into network, analog phone into ATA Using the IVR, determine the ATA’s IP address and set device for web access Configure device for TFTP and reboot Configure CPE router (if required) Using browser, configure adapter settings  Gets IP address set manually  Gets SIP release, basic VoIP settings from appropriate TFTP server at  Final values set by on-site Channel Partner at time of install IP Momentum now offers three stream-lined ways to provision Cisco ATA devices on our network, depending upon the type of circuit supporting the end user.

3 IP Momentum - Confidential Sylantro-hosted Service Rel Cisco ATA Configuration (Managed)—Manual Method For installations using: Managed circuits Public or Private IP addresses Manually-assigned IP address ATA 186 or 188 Managed-Manual

4 IP Momentum - Confidential Sylantro-hosted Service Rel I. Configuring the ATA Locally 1. Plug the Ethernet cable into the ATA port labeled 10BaseT. 2. Plug the analog phone for the first user into the port labeled Port If desired, plug the analog phone for the second user into the port labeled Port Plug in the AC power adapter and connect it to the ATA.  The ATA will power on.  When the red light on top of the unit stops flashing, proceed to the next step 5. Access the adapter IVR and obtain the IP address of the ATA  Pick up the handset of the phone plugged into Port 1 on the adapter  While holding the handset, press the button on top of the ATA. You will hear, “Configuration menu.” 6. Configure the IP address. Enter the following values on the connected phone using the IVR.  Disable DHCP Press 20#0# Value will be read back. Menu options will be presented to change, save value. After confirming value (must wait till readout complete), press 3 to save  Enter static IP address Press 1# # (use “*” for dot delimiter) Value will be read back. Menu options will be presented to change, save value. After confirming value (must wait till readout complete), press 3 to save  Enter default gateway/network router Press 2# # (use “*” for dot delimiter) Value will be read back. Menu options will be presented to change, save value. After confirming value (must wait till readout complete), press 3 to save Managed-Manual Notice: If your Cisco ATA adapter arrives password protected, use FACTRESET# during the configuration.

5 IP Momentum - Confidential Sylantro-hosted Service Rel I. Configuring the ATA Locally  Enter subnet mask Press 10# # (use “*” for dot delimiter) Value will be read back. Menu options will be presented to change, save value. After confirming value (must wait till readout complete), press 3 to save 7. Validate network connectivity  Verify Ethernet cable is plugged into ATA.  Hang up phone. Adapter will reload—takes about 30 seconds (red LED inside button on top of phone will stop flashing). Device should be reachable via ping.  If device is not reachable, validate settings. Re-enter configuration mode and enter the following values on the phone’s dial pad. Change anything that is not correct using the above procedures. 21# --IP address 22# --Default gateway 23# --Subnet mask 8. Contact IP Momentum Provisioning to complete ATA upgrade and configuration.  Once this is done, extension(s) will need to be bound to ATA line(s) by the OA Managed-Manual

6 IP Momentum - Confidential Sylantro-hosted Service Rel II. Provisioning Procedures for Upgrade and Installation 1. Create CPE on Sylantro switch  On Admin Server, issue the following command (must be done prior to device registration)./cpe create tenantid= Note: device registers with its IP address—can’t be changed to MAC address 2. Access the ATA GUI and configure the adapter settings for TFTP  With browser, go to /dev  Set ToConfig to 1 (if available)  Set UseTftp to 1  Set TftpURL to  Press apply  Press Click here to reload Should take about 2 minutes to reload. The red light on top will stop flashing when done. All subsequent attempts to gain access via web and/or IVR will require a password: Access the ATA GUI and validate upgrade is complete.  With browser, go to /devhttp:// /dev  Validate version is Version: v3.1.0 atamgcp (Build A) or later 4. Set the Call Agent IP address to Sylantro Control Server  Set CA0orCM0 to  Press apply  Press Click here to reload Managed-Manual

7 IP Momentum - Confidential Sylantro-hosted Service Rel II. Provisioning Procedures for Upgrade and Installation 5. After reboot, access the AS and verify that registration is complete.  On AS, issue cpe get to validate device has registered. 6. If desired by customer, disable the Call Waiting tone by performing the following steps  Set CallWaitTone to 0,0,0,0,0,0,0,0,0  Press apply  Press Click here to reload 7. Contact customer OA. Managed-Manual

8 IP Momentum - Confidential Sylantro-hosted Service Rel III. OA Provisioning 1. OA should access IP Momentum portal and assign extension to phone(s).  With browser, go to /dev  Assign extension to phone port: for phone in port 1 for phone in port 2 Managed-Manual

9 IP Momentum - Confidential Sylantro-hosted Service Rel Cisco ATA Configuration for Remote Office with Static IP For installations using: Unmanaged broadband Static Public IP from ISP No NAT Firewall Manually-assigned IP address on adapter ATA 186 or 188 Remote Office-Static IP

10 IP Momentum - Confidential Sylantro-hosted Service Rel I. Configuring the ATA Locally 1. Plug the Ethernet cable into the ATA port labeled 10BaseT. 2. Plug the analog phone for the first user into the port labeled Port If desired, plug the analog phone for the second user into the port labeled Port Plug in the AC power adapter and connect it to the ATA.  The ATA will power on.  When the red light on top of the unit stops flashing, proceed to the next step 5. Access the adapter IVR and obtain the IP address of the ATA  Pick up the handset of the phone plugged into Port 1 on the adapter  While holding the handset, press the button on top of the ATA. You will hear, “Configuration menu.” 6. Configure the IP address. Enter the following values on the connected phone using the IVR.  Disable DHCP Press 20#0# Value will be read back. Menu options will be presented to change, save value. After confirming value (must wait till readout complete), press 3 to save  Enter static IP address Press 1# # (use “*” for dot delimiter) Value will be read back. Menu options will be presented to change, save value. After confirming value (must wait till readout complete), press 3 to save  Enter default gateway/network router Press 2# # (use “*” for dot delimiter) Value will be read back. Menu options will be presented to change, save value. After confirming value (must wait till readout complete), press 3 to save Remote Office-Static IP Notice: If your Cisco ATA adapter arrives password protected, use FACTRESET# during the configuration.

11 IP Momentum - Confidential Sylantro-hosted Service Rel I. Configuring the ATA Locally  Enter subnet mask Press 10# # (use “*” for dot delimiter) Value will be read back. Menu options will be presented to change, save value. After confirming value (must wait till readout complete), press 3 to save 7. Validate network connectivity  Verify Ethernet cable is plugged into ATA.  Hang up phone. Adapter will reload—takes about 30 seconds (red LED inside button on top of phone will stop flashing). Device should be reachable via ping.  If device is not reachable, validate settings. Re-enter configuration mode and enter the following values on the phone’s dial pad. Change anything that is not correct using the above procedures. 21# --IP address 22# --Default gateway 23# --Subnet mask 8. Contact IP Momentum Provisioning to complete ATA upgrade and configuration.  Once this is done, extension(s) will need to be bound to ATA line(s) by the OA Remote Office-Static IP

12 IP Momentum - Confidential Sylantro-hosted Service Rel II. Provisioning Procedures for Upgrade and Installation 1. Create CPE on Sylantro switch  On Admin Server, issue the following command (must be done prior to device registration)./cpe create tenantid= Note: device registers with its IP address—can’t be changed to MAC address 2. Access the ATA GUI and configure the adapter settings for TFTP  With browser, go to /dev  Set ToConfig to 1 (if available)  Set UseTftp to 1  Set TftpURL to  Press apply  Press Click here to reload Should take about 2 minutes to reload. The red light on top will stop flashing when done. All subsequent attempts to gain access via web and/or IVR will require a password: Access the ATA GUI and validate upgrade is complete.  With browser, go to /devhttp:// /dev  Validate version is Version: v3.1.0 atamgcp (Build A) or later 4. Set the Call Agent IP address to Kagoor IP address and port  Set CA0orCM0 to appropriate address (i.e., if PRI with DID is in CA) (i.e., if PRI with DID is in Chicago)  Press apply  Press Click here to reload Remote Office-Static IP

13 IP Momentum - Confidential Sylantro-hosted Service Rel II. Provisioning Procedures for Upgrade and Installation 5. After reboot, access the AS and verify that registration is complete.  On AS, issue cpe get to validate device has registered. 6. If desired by customer, disable the Call Waiting tone by performing the following steps  Set CallWaitTone to 0,0,0,0,0,0,0,0,0  Press apply  Press Click here to reload 7. Contact customer OA. Remote Office-Static IP

14 IP Momentum - Confidential Sylantro-hosted Service Rel III. OA Provisioning 1. OA should access IP Momentum portal and assign extension to phone(s).  With browser, go to /dev  Assign extension to phone port: for phone in port 1 for phone in port 2 Remote Office-Static IP

15 IP Momentum - Confidential Sylantro-hosted Service Rel Cisco ATA Configuration for Remote Teleworker without Static IP For installations using: Unmanaged circuits Public WAN IP address No Static Public IP address from ISP DHCP addressing on LAN ATA 186 or 188 Note: Only 1 VoIP device is supported for remote teleworkers Remote Teleworker-No Static IP

16 IP Momentum - Confidential Sylantro-hosted Service Rel I. Configuring the User Settings in the OA 1. Using the OA tool, click on the employee to be assigned a port on the ATA. 2. Set the Alternate User ID to the 10-digit phone number for the employee  Note: the entry should contain digits only and no dashes 3. Save the settings Remote Teleworker-No Static IP

17 IP Momentum - Confidential Sylantro-hosted Service Rel II. Configuring the ATA 1. Plug the Ethernet cable into the ATA port labeled 10BaseT. 2. Plug the analog phone for the first user into the port labeled Port If desired, plug the analog phone for the second user into the port labeled Port Plug in the AC power adapter and connect it to the ATA.  The ATA will power on.  When the red light on top of the unit stops flashing, proceed to the next step 5. Access the adapter IVR and obtain the IP address of the ATA  Pick up the handset of the phone plugged into Port 1 on the adapter  While holding the handset, press the button on top of the ATA. You will hear, “Configuration menu.”  Press 80#  IP address of unit will be read back. Note this IP address.  Hang up phone 6. Validate that the device is on the local network  Go to a local PC/laptop and ping the device  If the device is not reachable, there are networking issues that must be resolved before proceeding Validate IP settings assigned via DHCP on the ATA as a check. Access the IVR and press the following: 21# --announces IP address 22# --announces default gateway 23# --announces subnet mask Verify Ethernet cabling is as required On ATA188, make sure Ethernet cable is plugged into port labeled, 10/100 Uplink Remote Teleworker-No Static IP Notice: If your Cisco ATA adapter arrives password protected, use FACTRESET# during the configuration.

18 IP Momentum - Confidential Sylantro-hosted Service Rel II. Configuring the ATA 7. Access the ATA GUI and configure for upgrade  With browser, go to /dev  Set ToConfig to 1 (if available)  Set UseTftp to 1  Set TftpURL to the  Set EncryptKey to 608ea851  Press apply  Press Click here to reload The ATA should begin downloading firmware. This upgrade should take about 2 minutes. The red light on top will stop flashing when complete. All attempts to gain access via web and/or IVR will require a password: Access the ATA GUI and verify upgrade  With browser, go to /dev. /dev  If the upgrade was successful A Password Protected Page should appear. Version displayed on left side of screen under MAC address should read, Version: v3.1.0 atasip (Build A) or later  If the upgrade was not successful, the CPE router may be blocking TFTP messages to the ATA. It is recommended that the CPE router be configured to allow such traffic to be forwarded to the ATA. One method of doing this is to place the ATA’s IP address in the DMZ of the router. See the Appendix starting on page 27 for recommendations on how to configure the router to allow for the upgrade to occur. Once the firewall has been configured to support TFTP to the ATA, restart the ATA for upgrade completion. Then proceed to Step 9. Remote Teleworker-No Static IP

19 IP Momentum - Confidential Sylantro-hosted Service Rel II. Configuring the ATA 8. Access the ATA GUI and apply the line settings  With browser, go to /dev  Enter the UIPassword:  To configure the line values for the phone plugged into Port 1, complete following steps Set UID0 to the 10-digit phone number of the employee (omitting dashes) Set LoginID0 to the 4-digit regcode for the tenant Set PWD0 to the 4-digit password for the tenant  To configure the line values for the phone plugged into Port 2, complete following steps Set UID1 to the 10-digit phone number of the employee (omitting dashes) Set LoginID1 to the regcode for the tenant Set PWD1 to the password for the tenant  Configure the proxy server IP address to value pro Set GkOrProxy to value specified by IP Momentum Provisioning. This will be either: (for instance, will be used if DID is in CA) (for instance, will be used if DID is in Chicago)  Press apply  Press Click here to reload The ATA should take 60 to 90 seconds to reload. When this is complete, the red light on top of the unit will stop flashing. 9. The configuration is now complete. Dial tone should be heard when the phones are taken off hook.  If dial tone is not heard, review the line settings and validate that they have been input correctly and that they match the corresponding values in the OA. Remote Teleworker-No Static IP

20 IP Momentum - Confidential Sylantro-hosted Service Rel Appendix: Configuring the Local Router’s Firewall Remote Teleworker-No Static IP IP Momentum service should be expected to work popular routers including following: Speedstream 2601 and 2602 USR Broadband Router/print server – 8000A ( ) LinkSys BEFSX41 (older firmware codes only) LinkSys BEFSX81 Hawking FR24 2Wire Office Portal 180 2Wire Office Portal Wire Home portal 1000 Net Screen 10 Microsoft Wireless Router MN-500 Cisco ATA’s use the TFTP protocol for upgrades. In many cases, no changes to routers are required. Some routers, however, may have a built-in firewall or support other software functions provided by the vendor that prevent traffic to trusted interfaces that originate from the Internet. This may prevent setup or IP Momentum service from working. If you experience issues during the setup, IP Momentum recommends placing the IP address of the telephone in the DMZ of the router. With most routers, this should allow for successful implementation and service delivery. Contact your CPE router vendor or refer to the user manual for instructions on how to configure your local router’s firewall, if necessary. The following slides provide examples on how to configure certain routers for this. Contact your IP Momentum dealer if you face phone upgrade problems or problems in setting up IP Momentum service with your home router.

21 IP Momentum - Confidential Sylantro-hosted Service Rel Example 1: Siemens Speedstream SS2602 Remote Teleworker-No Static IP Open Internet Explorer Refer to the instruction manual for the address to access the router controls From the Main Menu - Select the Advanced Setup tab - Select the Misc subtab - In the IP Address of Virtual DMZ Host field, enter the last octet of the IP address into the open field (e.g. where your phone is.X on the LAN subnet enter X into the open field. This is usually.100,.101,.102, depending on the number of devices already connected to the router. For example: ) - Place a checkmark in the enable radio button to deactivate the firewall for your DMZ host Select 'Enter' on the screen to save the settings

22 IP Momentum - Confidential Sylantro-hosted Service Rel Example 2: Linksys Remote Teleworker-No Static IP 1.Using a browser, access the router main setup menu

23 IP Momentum - Confidential Sylantro-hosted Service Rel Example 2: Linksys Remote Teleworker-No Static IP 2.Select Advanced tab.

24 IP Momentum - Confidential Sylantro-hosted Service Rel Example 2: Linksys Remote Teleworker-No Static IP 3.Select DMZ Host tab.

25 IP Momentum - Confidential Sylantro-hosted Service Rel Example 2: Linksys Remote Teleworker-No Static IP 4.Find the IP address of your phone, such as Enter last octet (104) into the DMZ Host IP Address field. Press Apply.