UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

CSC Proprietary and Confidential Unified Communication Services Understanding of Requirement Solution Diagram for Unified Communication Services Solution Description Solution Assumptions Service Delivery Framework Service Level Agreement Sizing Cost Assumptions Costing (IP Handset) List of Phone Models Agenda

CSC Proprietary and Confidential Understanding of Requirement CSC Hosted Unified Communication Solution Basic IPT Premium IPT (Basic IPT + Voic ) Base UC (Basic IPT + Voic + (Presence, Unified Messaging, Click to call and 1 to 1 Video calls) ) Unified Communication Services

CSC Proprietary and Confidential Future State Solution Environment Solution Diagram of Unified Communication Services

CSC Proprietary and Confidential Solution Description Solution Description on Unified Communication Services Proposed Solution is based on CSC standard virtualized HCS environment & CSC to own the Licenses, Unified Communication Server Such as IP PBX, Voic , Presence will be deployed as a part of Voice Services in CSC Data Center. UK Govt. Existing dial plan will be leveraged as much as possible and Inbound and outbound Call classification is part of the solution. Propose Solution is hosted solution any upgrade(Major and Minor) are the part of the solution. Voice Gateway with Survivability will be deployed at all remote location depending on the number of the user at site gateway size will vary. Active Directory will be integrated if exist.

CSC Proprietary and Confidential Solution Assumptions Proposed solution hosted in CSC Data Center in UK. Management and Monitoring tool will be leveraged from CSC Data Center. Bandwidth requirements between the sites and call admission control, Quality of Service (QoS) are available at UK Govt. offices. End User Training will be provided by following Train the trainer model Assumed IP trunk, LAN, WAN, PRI Trunk are available and excluded from the cost. Proposed Solution Sizing according to Sizing Slide Any feature/Service not mentioned in the future state environment is not included in solution and not in cost Security and VPN services will be available from respective team. However all UC appliance is protected i.e. and meet required Impact level 2 PRI/IP Trunk sizing will be provided if required during Due-diligence. Blocking ratio cannot be committed as we need to know the how many call concurrent will be placed at a time. Required concurrency call volume data history required to calculate. Out of Scope On Site Service Engineer is not in scope Toll free number ( Non- Geographic numbers) will be provided by 3 rd Party Gateway Service (Content Filtering) Element is out of scope from UCC standpoint Call Charges Per minutes are not included in given Cost. Audio,Video, Web Conferencing and Mobile client is out of scope However solution is capable of providing this service at extra cost. Any migration from Existing system is currently out of scope as it is not requested. Solution Assumptions on Unified Communication Services

CSC Proprietary and Confidential Service Delivery Framework CSC Integrated Service Delivery Framework PSTN WAN Tool, Process & People Based on ITIL & Industry Best Practices Drive Same Service Experience Across Departments *SRT- Service Restoration Team ( For Sev 1 and 2 issues) **RCA: Root Cause Analysis

CSC Proprietary and Confidential Service Level Agreements Service Level Agreement S.No.SLA ItemMatrixRemarks 1Availability 1.1Basic IPT99.99Measured Quarterly 1.2UC Applications99.9Measured Quarterly 2First Call Resolution60%Measured Quarterly 3Response Time 3.1Reactive Voice support response time30 secMeasured Quarterly 3.2Chat15 MinMeasured Quarterly 3.3 & FAX4 HrsMeasured Quarterly 3.4Web Ticket2 HrsMeasured Quarterly 4Resolution Time 4.1Severity 14 HrsMeasured Quarterly 4.2Severity 28 HrsMeasured Quarterly 4.3Severity 324 HrsMeasured Quarterly 4.4Severity 448 HrsMeasured Quarterly

Sizing

CSC Proprietary and Confidential Total Sizing DescriptionPercentage Base IPT (4 Sites) 100% Voic 100% Corporate directory100% Base IPT Voice Mail Users100% Additional IP Communicator100% Instant Messaging Service100% Presence Service100% Click To Call Facility100% Unified Messaging Service100% 1-1 Video Services100% Unified Communication Service Sizing for 2000 Users SitesRegionUsers/SAP Site1 EMEA 500 Site2 EMEA 500 Site3 EMEA 500 Site4 EMEA 500 Site Information Assumed Total users = 2000

CSC Proprietary and Confidential Total Sizing DescriptionPercentage Base IPT (10 Sites) 100% Voic 100% Corporate directory100% Base IPT Voice Mail Users100% Additional IP Communicator100% Instant Messaging Service100% Presence Service100% Click To Call Facility100% Unified Messaging Service100% 1-1 Video Services100% Unified Communication Service Sizing for 5000 Users SitesRegionUsers/SAP Site1 EMEA 500 Site2 EMEA 500 Site3 EMEA 500 Site4 EMEA 500 Site5 EMEA 500 Site Information Assumed Total users = 5000 SitesRegionUsers/SAP Site6 EMEA 500 Site7 EMEA 500 Site8 EMEA 500 Site9 EMEA 500 Site10 EMEA 500

Costing

CSC Proprietary and Confidential Cost Assumptions Any variance in the port/users or User at sites requires a re-costing. IP Handset cost is additional on top of Per Port/Per Month cost. All Cost is in USD only. Deal Term is 5 Years Costing based on Cisco Capital Discount of 53% & maintenance 30%, however Discount will be applicable which customer will get from Cisco.

CSC Proprietary and Confidential Costing in USD for 2000 Users Voice Service Sizing Service FeaturesUsersYear 1Year2Year3Year4Year5 Base IPT 2000(100%) Premium IPT 2000(100%) Base UC (Mobile Client Excluded) 2000(100%) Transition cost will be provided later based on the actual scope and feature requirement of the RFP. Cost Per month/Per Port Note: IP Handset and Voice Gateway cost not included in Per port/Per month cost

CSC Proprietary and Confidential Costing in USD for 5000 Users Voice Service Sizing Service FeaturesUsersYear 1Year2Year3Year4Year5 Base IPT 5000(100%) Premium IPT 5000(100%) Base UC (Mobile Client Excluded) 5000(100%) Cost Per month/Per Port Note: IP Handset and Voice Gateway cost not included in Per Port / Per Month cost Transition cost will be provided later based on the actual scope and feature requirement of the RFP.

CSC Proprietary and Confidential Voice Gateway (SRST)Costing Voice Gateway Model Voice Gateway ModelsYear 1Year 2Year 3Year 4Year 5 SRST 3945 for upto 512 Users/Site 1, , , , , Cost Per month/Per Port All cost in USD

CSC Proprietary and Confidential Phone Model Costing Phone ModelsYear 1Year 2Year 3Year 4Year 5 Low-end IP Phone Models CP-6921-C-K9= CP-6941-C-K9= CP-6961-C-K9= Conference IP Phone (Spider Phone) CP-7937G Medium range IP Phone Models CP-7962G CP-7975G CP-8961-C-K9= High-end IP Phone Models CP-9951-C-K9= CP-9971-C-K9= Cost Per month/Per Port All cost in USD

CSC Proprietary and Confidential