CRM

We are in process of implementing CRM (online system) across india where ever magicon service centre exists. Functions : Online job punching. DOA call registering & DOA certificate printing. New spares PO generation. Defective spares dispatch. Defective handsets dispatch. New spares dispatch from HO. Repaired handsets dispatch from HO. Handset software downloads. Reports generation – Current stock, Repaired, PNA, O/W calls Benefits : Centralised system which helps in faster tracking of customer handsets. Intimation to customer over handset repair status through SMS. Stock can be maintained & check online anytime. PO can be tracked on daily basis to fasten spare dispatch & recycling. All models software availability - can be downloaded from anywhere. All reports such as Current stock, repair, pending & PNA handsets can be taken out easily. CRM – Functions & Benefits

Introduction

Create Job

ELS

Repair

Handover

DOA Call

DOA – Terms Acceptance

Print DOA Certificate

DOA Handover

Job Status

Job Search

Warranty Check

PO

Add PO

PO Processed

Material Receive in Stock

Current Stock

Defective Spares dispatch

ASC handset sent for L3 Jobs

Defective handset dispatch to HO

Defective Challan

Process at L3 (HO)

L3 Jobs under repair process

L3 jobs ready for dispatch

Dispatch Challan

Courier Details

L3 handset receive at ASC

L3 Job Status At ASC

ASC – Job handover

Report – My Report

Software Section

Add Engineer

Change Password

Thanks