The Changing Role of the Technologist as Higher Ed Embraces the Cloud Michele Decker, University of Notre Dame Jacob Farmer, Indiana University Derek D Owens, University of Notre Dame Kris Steinhoff, University of Michigan

Relationships The success of a cloud deployment is dependent on an effective and diverse team. The engagement pattern for the team is very different than for on-premise software. If you don't include a lawyer, you may be doing it wrong.

Systems Integration Scripting and using vendor APIs  Creating ad hoc tools  Integrating with campus systems Filling gaps Working with vendors  Identifying bugs  Defining feature requests Broad knowledge Communicating requirements and changes

Federated Identity Having flexible IAM practices and a federation infrastructure in place, can greatly reduce the complexity of integration.

Federated Identity Benefits for Vendor/SP  Don’t have to maintain user accounts  Common way to integrate with enterprise customers (reduces startup time)  NET+ involvement opens a large market Risks/Costs for Vendor/SP  Install and maintain SP software o Box still isn’t an InCommon SP, have to manually update metadata  Change their login flow  Custom branding for enterprises

Federated Identity Benefits for Institution/IdP Don’t have to maintain/sync user passwords to third party Common integration method Auto-provisioning Internet2 network

Federated Identity Risks/Costs for Institution/IdP Not all of features/service offerings from Vendor/SP are integrated with SSO Can’t restrict/control all login flows  invitations to sign-up Vendor/SP not able to accommodate multiple IdPs for one enterprise Auto-provisioning (lack of control of the process)

Federated Identity Skills needed to operate a Shibboleth IdP Technical Skills /IdPSkills Policy Understanding

Security, Trust, Assurance Sensitive Data  HIPAA, FERPA Audit, Compliance, IT Governance  SAS70 II  Logging  Monitoring “Low-Touch”, trust of vendor  Trust but verify Credentials  Non-Federated access, alternate credentials Exit Strategy

Evolving Skills Good communication, facilitation, and “whiteboarding” skills  Oral and written communication skills are fundamental to success Persistence and ability to live with chaos  Cloud computing is fast-changing New delivery methods appear frequently  Requirements and processes change frequently Breadth of knowledge  Jack Of All Trades, Polymath, "Renaissance Man"  Focus upon integration, less so on building  "Infrastructure Enablers"

Evolving Skills Can’t control progress of vendor  “Keeping up with the KardashiansJoneses”  Let them “do their thing” Don’t have to understand all the nuts and bolts  Continuous review/revision of service and integration

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