Digital engagement and the ATSILIRN protocols Indigenous Australian experiences and expertise guiding the use of social media @statelibrarynsw ALIA Information Online Sydney, 2-5 February 2015

Acknowledgement of Country - Gadigal people of the Eora nation State Library of New South Wales: Map detail of NSW from Map showing the distribution of the Aboriginal Tribes of Australia, Norman B Tindale, 1940

What are the ATSILIRN protocols? ●Content and perspectives ●Intellectual Property ●Accessibility and Use ●Description and Classification of Materials ●Secret or Sacred Materials ●Offensive Material ●Governance and Management ●Staffing ●Education and Training for Professional Practice ●Awareness of Aboriginal and Torres Islander Peoples and Issues ●Copying and Repatriation of Records ●The digital environment (ATSILIRN, 2012)

Digital engagement activities 1.Developing audiences and promoting Library events, exhibitions, products, collections and services 2.Promoting discovery of library assets (including collections, services, events, exhibitions, online services, physical spaces and staff expertise) 3.Engaging with clients and the community in their preferred channels and online communities (conversation and service delivery) and 4.Collecting social media content for the collection (including social meta data and community created content) (SLNSW, 2013)

Staff Operating Procedures Yes Maybe No Image credit: By Bidgee [CC BY 3.0] via Wikimedia CommonsBy Bidgee [CC BY 3.0] via Wikimedia Commons

Developing audiences and promoting Library events, exhibitions, products, collections and services

State Library of New South Wales: Australian Aboriginals photographed by J.W. Lindt, Grafton, C

Promoting discovery of library collections, services, events, exhibitions, online services, physical spaces and staff expertise

Screen Shot at pm

Carved Trees

Engaging with clients and the community in their preferred channels and online communities (conversation and service delivery)

Responding to, or engaging with online audiences, in regards to racist or derogatory comments.

Collecting social media content for the collection, including social meta data and community created content

WARNING: This collection of social media conversations may contain materials that are offensive to Aboriginal and Torres Strait Islander peoples and others. Such materials may be racist, sexist, derogatory, abusive or offensively wrong.

Secret Sacred Sorrow

Kirsten Thorpe, Manager, Indigenous Services Mylee Joseph, Consultant, Public Library Services State Library of New South Wales Indigenous Languages